Rich Howman

@glastonbury Love it, but whose gonna tag Greta? Awks

You couldn’t make it up… following the worst customer service from @eonenergyuk South African call centre, I made a formal complaint. And today I received a phone call about the complaint - from the operator I complained about who is investigating herself! 😂🤣

@marksandspencer Yes, still in your Trowbridge store. Same every day.

@richhowman Hi Rich, can I just confirm this is in our Trowbridge store? Thanks - Sian

@marksandspencer … another one for your dedicated investigation team who no allegedly one can contact directly! All your food bags - still on / next to the floor!

@sainsburys Well it’s free food at @sainsburys … despite extreme personal risk to in helping chase down a shoplifting gang (for 2 hours, at night, alone) they don’t bother pressing charges. Absolute waste of time.

@richhowman Hi Rich. I'm afraid we wouldn't have any information regarding this. I suggest contacting the police for any information. Nick

@sainsburys A few nights ago I chased shoplifters from your Trowbridge store, and tracked a gang of 9 of them alone, cross country, with the Police control room on my AirPod, for almost 2 hours before helping the Police arrest the main thief (with tasers…

@marksandspencer Well that was a complete waste of both our time wasn’t it @marksandspencer This is the second time I’ve reported it and the third in store. I don’t want to buy filthy dirty bags stored on the floor, so I think I’ll just shop elsewhere. Absolute waste of time…

@richhowman We're customer services here Rich, we handle all feedback on behalf of the rest of the company. As stated we have shared your feedback with the team and they'll review this. We are unable to come back to you with any further comment on this. All the best-Yasmin

Hey @marksandspencer Your robot tills have the food carrier bags stored one inch from the floor! Who wants to put their shopping in a dirty bag? Or reach to touch their toes to get one? Massive design error IMO. Try watching a 70 y/o try and pack their shop.

@marksandspencer Perhaps you can give me the contact details and name of the dedicated department you’ve reported this to? As you can’t help me I’ll contact them directly. Looking forward to your reply @marksandspencer

@richhowman Hi Rich, I can assure you we have shared your feedback but we're unable to provide further details. - Emily

@marksandspencer Thanks Emily. To have a dedicated department who are allegedly dealing with a complaint, but who are completely unable to communicate with the customer who reported it seems like a lot of hot air / brush off… don’t you think?

@marksandspencer Thanks - so what did they say?

@richhowman Thank you - we'll log the details with our dedicated team to ask them to review this and to look at how we can make this better. We appreciate you highlighting it. Donna.

@marksandspencer This was M&S Food in Trowbridge, but you’ll find the same at every single M&S with these floor stored bags. I spoke to the manager who just fired a string of excuses at me. Not his fault - it’s just really thoughtless and inappropriate design.

@richhowman Sorry to see this, Rich - please can you let us know which store this was? Thanks, Donna.

@Baz_HC @RUHStaff Wow!

@billingham229b …about that same time… my Dad was there with the NFR in the jebel! 💚👊🏻

TBT 1986 in Oman 🇴🇲 Good Times, Great Memories, Lessons Learned. #tbt #throwback #throwbackthursday #sas #saswhodareswins #slr #slr762 #rifle #specialforces #bergen #specialforcesfox #oman #military #standardissue #parachuteregiment

@oztrazine @DefenceHQ It’s the KA-52’s ‘tank killers’ they should be worried about… and with no air cover. Suicide if you ask me…

@DefenceHQ What about sending some apaches as support for them?

Soon to be a regular sight prowling the fields of Ukraine. 📸 A Challenger 2 and a Leopard 2 on exercise in Poland. 🔜 🐆 #WeStandWithUkraine

@DefenceHQ With no air cover… curious to see how this plays out. You’ve heard of the KA-52 right? #lotsofdeadtanks

@MilitaryBanter How ironic, probably the same manufacturer group who are now supplying munitions to Russia to fire at Ukraine! …and we all danced around in a circle…

@jessphillips In the late 90’s Southampton General Hospital had an actual Burger King inside it! 😆

Always think how nice it is that there is a massive fruit stall outside the Queen Elizabeth Hospital. Is this a thing at other hospitals?

...and just like that I was blocked by Graham. I put a lot of effort into answering his question too. I think Grahams necklace might be broken. 😂😂

@ChrisRyanMM 🤣👊🏻🇬🇧 THIS!!!!

3/12 My Military memoir wasn’t a kiss and tell. No one was shagged, no necklaces broken, and no one fell in a dog bowl.

1/12 What makes my Military memoir different from Prince Harry’s and only because you've asked so politely Graham.