rocketgardens

@bijouxannyse Dear Annyse Thank you for contacting us. I have checked and can see that your order is currently scheduled for dispatch.  This means your order has been booked in with our packhouse and should be dispatched within the timescale given in your "Scheduled for dispatch" e-mail p...

@rocketgardens any idea when I can expect my order 143324 which I made on 26 June?

@In2TheGreen Hi Green, Thank you for contacting us. All of our vegetable and herb plants are grown from seed in our polytunnels and are certified organic. We only grow plants using untreated seeds which are non-GMO. Our fruit plants come from a supplier and they are naturally grown, fr...

@rocketgardens Why does your site show listed produce as organic* what is the asterix signifying?

@TaniaMa32972755 @sneintonprimary @EcoSchools This is lovely to see. Thank you :)

@sneintonprimary @EcoSchools our children received their autumn veg patch sets from @rocketgardens and thoroughly enjoyed planting them today in our allotment.

@Digifem @GWandShows @TheMontyDon @TheGreenPatch1 @srkitchengarden Hi there, We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries. As we are still behind, we...

HELP! Gardeners, Allotmenteers,Veg experts something is boring holes in my peppers in the greenhouse- any advice please? @GWandShows @TheMontyDon @TheGreenPatch1 @srkitchengarden @rocketgardens #vegdisaster

@squidama Hi Lydia, Thank you for your message, unfortunately we have not received any previous correspondence. Please email us at enquires@rocketgardenshelp.co.uk with your order number and we can assist you further.

@rocketgardens keep asking for a full refund that I placed on 6th June as I paid £5.99 and still nothing arrived. It's now been 11 days since placing the order and several emails to you for no response just one generic one. Please could you refund me ASAP

@katrinnas Hi there, We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries. As we are still behind, we...

If, like me, you got your growing space a bit late in the season and need to fill some gaps. Or if you just haven't had time to sow anything, I can highly recommend @rocketgardens. Plants have turned up looking super healthy and all packaging is plastic free.

@squidama Hi there, We are still trying to catch up with customer service enquiries following the sudden influx that happened recently. We are very sorry that we're unable to respond promptly and we are going as fast as we can to try and address all queries. As we are still behind, we...

@PopGrovePPG I have checked and can see that your order is currently with our packhouse, due to be shipped in the next week. We normally ship orders out between Monday to Thursday. Sadly due to the way our packhouse operates and the high volume of orders they ship each day, we are un...

@rocketgardens we are busy chasing our order that was placed last wk - we have emailed and no one has responded

@PopGrovePPG Hello there, Apologies for the automated response, but we just wanted to let you know that we have received your query and we haven't forgotten you. We have received a sudden and unexpected flurry of queries following a few technical problems with our picking/packing processe...

@JTA_Fire Hi Jonathan, please email us at queries@rocketgardenshelp.co.uk and we can help you further. Kind regards, Sarah

@rocketgardens Love your site just discovered but online payment is not working for me this morning. Can I pay over the phone?

@NadieneGower We are sorry to hear this, please pop us an email at queries@rocketgardenshelp.co.uk and we can assist you further. Best wishes Rocket Gardens

@rocketgardens really sad that I have been trying to contact you all week with no reply about a delivery and I am now on holiday, you have sent my plants which will no doubt be dead when I get home ☹️ order 97533.

@AnnaKHB , we have replied to all queries from Friday. Did you email queries@rocketgardenshelp.co.uk? If so, please could you provide us with your order number so we can check we have received your email and why you have not received a response. Thank you!

@AnnaKHB Hi Anna, we are sorry to hear there has been a problem. We currently aim to reply to all queries within 24 hours, although it may be a little longer than this if we receive your email close to or over the weekend - but we will reply to your email and get this resolved for you ...

@Grandcanyonnext I'm afraid we do not have a phone line but if you email queries@rocketgardenshelp.co.uk one of our Customer Service Team will be in touch with an update!

@rocketgardens hi, could I have a telephone number please. Concerned that I haven’t received plants yet. Have sent emails but need to discuss

@VbBoynt Hi Scribble.🇬🇧👑Back, I'm afraid we do not have a phone line. Our delivery information is on our website here: rocketgardenshelp.zendesk.com/hc/en-gb/artic… If you have any questions or feel your order has been unusually delayed - please email our queries@rocketgardenshelp.co.uk one of our Custom...

@rocketgardens where is my order??? Taking weeks to arrive isn’t good enough for vegetable plants. Your listed phone number is cut off? What the hell is going on??

@mePT Hi Polly, we do not have a telephone line I'm afraid but if you pop an email to queries@rocketgardenshelp.co.uk we will get back to you as quickly as possible!

@cosmos_dazzler if ordering wildflowers today, we would estimate dispatch by late May!

@MarkyOatcake we are so pleased to see the plants arrived safely! Happy Growing :-)

My brother got me a veg pack from @rocketgardens for my birthday, in March. I must admit the plants have arrived today in superb condition. A few photos of just some of them. No plastic either, which is excellent. Hopefully plant them out / pot them on tomorrow. 🤞

@ajjmcd Hi Andrew We are extremely sorry to hear your plants arrived in this condition, this is definitely not our usual standard. We understand your disappointment and we are sorry to hear you have had to experience this. Please can you email us some photos of the plants and we ca...

@rocketgardens I’ve been deliberately restrained, but can you explain to me why I’m spending my evening unpicking hundreds of STAPLES from the surprise plants my wife ordered, and I don’t know what to do with - but can’t not deal with, assuming they will all die? How is this fun?

@lauralarue @OliDugmore Hi Laura, thank you for your message. How can we help you today? Best wishes, Sarah

Carly has been using her allotment to feed people struggling with the cost of living. Last night someone broke in and salted the land to stop her growing. Her go fund me: gofundme.com/f/a-meal-on-me…