SerenataFlowersHelp

@neiltheshaker @Tyson_Fury Dear Neil, Thank you for contacting us about the issue with your recent flower order. I sincerely apologize that the flowers did not arrive in good condition. Providing fresh, beautiful flowers is our top priority, so I appreciate you bringing this to my attention. I would g...

@serenatahelp confusing “in bud” and “in pieces” after delivering a bunch of flowers to my elderly and unwell Aunt that look like they been punched for several days by @Tyson_Fury what an absolute embarrassment of a business you run…

@EllenRGaunt Hello Ellen, We appreciate you getting in touch with us and highlighting this issue. We sincerely apologize for any inconvenience it may have caused you. If you could kindly share any images related to the problem, along with the order number, it would greatly assist us in of...

@serenatahelp recieved letterbox gladioli as a gift today. Every single stem is broken because the box was bent & dented.

@marcobon13 Hello   Could you please send us an email to csadmin@serenatflowers.com with your order number? We have not received any emails from you and would like to resolve this matter promptly. We truly appreciate your cooperation.🙂️

@serenatahelp we ordered flowers to be sent to St Peter’s hospital- a pretty big place and they said they couldn’t find the address and have now destroyed the flowers - address and postcode is correct you need to refund us for your failure to fulfil your obligations

@marcobon13 Please send an email to csadmin@serenatflowers.com including your order number so we can look into it for you. Thank you, CS Team

@salty429 I hope this message finds you well. I would like to express my gratitude for taking the time to provide us with your feedback. I deeply regret to learn about the unsatisfactory delivery of the flowers for your wife's birthday. It is truly disheartening to see that the quality ...

@serenatahelp ordered flowers for my wife’s birthday and this is how they arrived. No card no food and well, shocking quality. You are sending me new flowers but really you could at least throw something in to try and make my wife’s birthday a little nicer!!!!

@AmandaH19634502 I would greatly appreciate it if you could please send some photos of the flowers you received to csadmin@serenataflowers.com (mailto:csadmin@serenataflowers.com). Seeing the actual state they arrived in will help me get a better understanding of what went wrong. My goal is to...

@serenatahelp you have just delivered a £5 bunch of aldi style flowers at the cost of £35. This is an absolute disgrace!! You have left the upset recipient even more upset!! Disgusted beating belief. I want this resolved now!!

@AmandaH19634502 Thank you for contacting us about the issue with your recent flower order. I sincerely apologize that the flowers did not arrive in good condition. Providing fresh, beautiful flowers is our top priority, so I appreciate you bringing this to my attention. I would greatly appre...

@phadley22 Hi Hadley, I have issued a resend of your order for the 3/09 to the original address. Thank you for your understanding and if we can be of any further assistance, please do not hesitate to contact Serenata Flowers. Kind regards Margaret Customer Support Serenata Flowers

@serenatahelp my lilies delivered never opened in my bouquet, what would the reason be?

@phadley22 Hi Adam, I sincerely apologise that you have never received a reply to your previous query. I want to make things right and issue a resend of a fresh bouquet for tomorrow. Kindly advise me if this is suitable for you. Best regards, Margaret

@phadley22 Hi Hadley,  Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal w...

@phadley22 Hi Hadley, Thank you for sending in the photos. From what I can see, the flowers have only just been received. We send our blooms in a slowed state of animation and in different stages of bud-form so that after 48 hours of being received (and with some plant food, water, and ...

@phadley22 Hi Hadley, thanks for reaching out. I am sorry to hear about the way the flowers arrived. This is not the quality we would expect you to receive. Would it be possible for you to kindly share some photographs of the flowers with me? This will greatly assist me in understandin...

@Classicalkeano Hi Becky,  Thank you for reaching out.  Unfortunately, it was too late to change the information and the order had already been assigned to production.  I wish we could have helped you, especially considering the situation, but in that case, we could not.  I would like to ...

@serenatahelp Incredibly disappointed that I couldn't reschedule a delivery (with 24hrs notice) due to the recipients baby being kept in NICU. The recommendation from your 'chat help' was 'advise the recipient to be home' despite knowing the circumstances. Shockingly insensitive.

@Grettaelaine More than welcome Greta :) I hope you have a lovely day, and please reach out again if myself or my colleagues can assist you in the future! ^ Kayla

Lolling lovely now thank you @serenatahelp

@Grettaelaine Thanks for your tweet Gretta. So we can help, kindly contact our dedicated Customer Support directly through the help page on our website bit.ly/33ElE3k or follow and DM me directly with your personal order details, here @serenatahelp ^Faye

£30!! @serenatahelp really must do better!

@tamsinfboyle Kindly DM me directly Tamsin, if I can help you instead in any way ^Faye

@serenatahelp looking forward to hearing from you…

@tamsinfboyle Oh my gracious Tamsin, this definitely needs looking into as the floral parcel would not have left us in such a way. Can I ask you to either reach out to our care team at bit.ly/33ElE3k if you haven't done so already, or follow and DM me please ^Faye

@Jjwalker82 Hi Jon, we are still awaiting your response to our previous correspondence. Kindly follow the email chain so that we can help you further.

@serenatahelp my order number was 2214968107. I look forward to your reply?

@Jjwalker82 Hi Jon, please DM @serenatahelp so that we can assist you further or contact us directly through this link serenataflowers.com/en/uk/customer…

@mazzles__ Hi Maria, please send us a DM over to our @serenatahelp page, so that we can assist further. ^Dana

@serenatahelp My replacement flowers were due to arrive on Saturday. They’re still at the depot according to the tracking? Not expecting these to arrive in any better condition than the original order :(