sofa.com

We're delighted to add Stellar to our collection – a contemporary statement armchair. Cocooning you in comfort, Stellar is a truly one-of-a-kind piece.  Adorned in the richness of the new Piccalilli Smart Velvet, Stellar stuns with both style and function.

To kick off 2026, we're naming the beautifully elegant, refined Isla as our Sofa of the Month. Loved for its classic charm, Isla graces any room with sophistication and luxury. Pictured in the new, gorgeous Caper Smart Velvet, Isla has never looked more elevated and inviting.

Welcome to the 20th year of Sofa.com Join us for a year of celebrating our heritage, innovation and our beloved bestsellers.

Full launch reveal incoming tomorrow... Just one more day until you can shop our SS25 collection! 🛋️ #sofadotcomSS25 #findtheone #SS25 #upholstery #statementsofa

New shapes, new fabrics, new season... Keep your eyes peeled for our full SS25 launch reveal 🛋️ #sofadotcomSS25 #findtheone #SS25 #upholstery #statementsofa

A new snooze spot incoming... 💤 Watch this space for our full SS25 launch reveal ✨ #sofadotcomSS25 #findtheone #SS25 #upholstery #statementbed

A new season means new fabrics... Stay tuned for a full reveal of our new SS25 fabrics ✨ #sofadotcomSS25 #findtheone #SS25 #upholstery #statementsofa

@LindsayTrombley Unfortunately, while our customer service team are working to respond to all queries as soon as possible, we're receiving a high volume of contact at the moment so it is taking longer than usual. We understand this is frustrating but thank you for your patience in the meantime.

@LindsayTrombley Good afternoon, thank you for your message. We are very sorry that we've not been able to provide the service as expected. This is an old webpage and the information provided is no longer up to date. I have requested it be removed, & we apologise again for the inconvenience.

@LeopardLil77 Good afternoon. We are sorry to hear that you've not received your order as expected or been able to contact the customer service team. If you could kindly provide your SO order number then I will escalate your query. Kind regards, Lucy

@sofadotcom has lost my huge order of early September. Was due to be delivered Oct. 31st. It wasn't and they have ghosted me ever since. Wincanton says items are lost because of depot closure. AVOID THIS COMPANY AT ALL COSTS!

@pingpongpea Good afternoon. We are very sorry that your footstool is not up to the standard as expected and that you've not yet received communication from the team. If you could kindly provide your SO order number then I will escalate this. Kind regards, Lucy

@sofadotcom please can you contact me about our faulty footstool. This is the second footstool we have from you where the legs have fallen off. I emailed you over a month ago with no reply.

@robtaylor Good morning. We are very sorry to hear that your order has not been delivered as expected. If you could kindly provide your SO number then I will escalate this with the customer service team to be in contact. Kind regards, Lucy

@sofadotcom loving the new sofas you didn’t deliver today. They go perfectly with the email to customer services asking why that you didn’t reply to. And the courtesy call from the delivery company saying they don’t have them and don’t know why either. Shambles of a company

@nicscho Good morning. Our sincere apology, this tweet was not linked up with the DM received. I have passed this information on to the customer service team who hope to respond as soon as possible. Thank you for your patience. Kind regards, Lucy

@sofadotcom Interesting response, given that I’ve already provided it in DM. I wouldn’t advise anyone to order from you..

Your customer service is appalling. Where’s the contact? I have no option but to take it up with my credit card company.

@nicscho Good afternoon, we're sorry to hear you've not yet received a response from our customer service team. If you could kindly provide your SO order number then I will escalate this with the team to investigate. Thank you for your patience

Hello @sofadotcom How long is it reasonable to wait for #CustomerServices response after notification of defective item in delivery?

@Caitrionamay Good afternoon, thank you for reaching out. We are sorry that your sofa was not delivered as expected. If you could kindly provide your SO order number then I will escalate this with the team. Kind regards

@sofadotcom can you please help me with a sofa delivered yesterday with no legs? It’s in pieces in the room and I can’t get clarity around when this will be rectified.

@amyshaw20 Good afternoon. We're currently experiencing a high volume of contact and we sincerely apologise that you've not yet received communication from our customer service team. If you could kindly provide your SO order number then I will escalate this with the customer service team.

@sofadotcom I’ve been trying to contact you since 21st August to discuss my order. Multiple emails, phone calls and messages but no response! Not impressed! What do I do now??

@bridget_the_gap Good morning. Our sincere apologies that your sofa was not delivered as expected. If you could kindly provide your SO order number then I will escalate this to the customer service team. Thank you for your patience in the meantime.

@smithysense Good morning. We are sorry that you're yet to receive your refund for your order. If you could kindly provide your SO order number then I will escalate this with the customer service team.

@sofadotcom - I’m now being chased by the finance company and am yet to receive a refund for a payment made on May 6 for a sofa which you’ve failed to deliver and agreed to refund……can’t blame the warehouse for this one can you!?

@nicscho Good afternoon. We're very sorry that you're yet to receive communication from the customer service team. If you kindly provide your SO order number then I'll escalate this with the customer service team. We sincerely apologise again for the delay and thank you for your patience.

Hi @sofadotcom If you don’t answer phone calls or respond to contact emails then how do you expect to serve customers? Interesting business model.