Jacqueline Turner

It was an absolute pleasure chatting to Peter Ryan about CX and how to create a coaching culture within organisations #customerexperience #coaching #podcasts lnkd.in/eTssHNJT

Are you a Team Leader or Manager who finds yourself taking over complaint calls because your team members pass a call through to you as soon as a customer asks to speak to a manager? Advisors don't generally pass calls through to you because they don't w…lnkd.in/eqXEw6MS

Can you help me out? I'm really looking forward to delivering customer service training for a new client this week As the team deal with emails, live chat and very soon phone calls I will be covering best practices for each of these communications chan…lnkd.in/ey-GpQnF

As it's been Internal Women's Day earlier this week, then it's absolutely fitting to celebrate female singers in this Friday's playlist Share your favourite songs by female artists and pop them in the comments below Tough choice for me this week, but he…lnkd.in/eka2XkuY

Thursday's Telephone Tips Don't say: I'm not sure Do say: That's a great question, let me find out for you Don't say: No problem Do say: You're very welcome/it's my pleasure/ I can certainly do that for you Don't Say: Unfortunately you've come thro…lnkd.in/ehiX7yfg

Is the well-being of your employees a high priority for you? If so, Turner Corner Learning Solutions can help If you're seeking training for your managers that will help them build a toolkit of approaches to help look after their own mental wellbeing an…lnkd.in/eeUFx9xk

I feel that Friday Playlist is needed more than ever When the world is in turmoil and with the sadness, worry and heartbreak we will all be feeling, I've certainly found myself listening to lots of music this week Music has always been one of the best p…lnkd.in/eNNMj7qD

What do your customers Need & Want and how do you know? Whilst delivering Service Excellence Training today, we talked about the difference between what customers need and what they want What customers Need, represents their basic requirements in order…lnkd.in/eDgryYvm

Is your company, truly customer focused? Check out my article to find out what it takes for every organisation to be customer-focused and deliver service excellence consistently #serviceexcellence #customercentric lnkd.in/gZYS-Cv lnkd.in/gmaJwC8

I'm sure we are all feeling helpless right now, as we watch this heartbreaking situation unfold Thank you @martin_teasdale for sharing Iryna's situation lnkd.in/e6cgBFdA

Customers don't become frustrated because you have to transfer their call Customers become frustrated, if it's not done in a Customer-Focused way 😡 Don't: 😡 Start the conversation with "Unfortunately you've come through to the wrong dept!" - Blaming…lnkd.in/gCeGpmTr

Is the mental wellbeing of your employees important to you? I'm very confident you will have answered the above question with a resounding Yes The changes to work and home lives, continues as we come out of the pandemic and adjust to returning to the of…lnkd.in/ekwfGniN

Do you want to develop your coaching skills? Are you a manager who wants to help your team members achieve their potential? Or perhaps you want to secure your first team lesder role? Developing your coaching skills will give you a head start Join me on…lnkd.in/ehdGFhtp

There's no better way to recharge in readiness for the week ahead than to enjoy the stunning Malvern Hills I'm a very lucky lady to live in such a beautiful location lnkd.in/enyuj-4X

No better way to recharge and prepare for the week ahead than to enjoy the stunning Malvern Hills I'm a very lucky lady to live km such a beautiful location 😃 lnkd.in/eEsaUK8V

No better way to recharge and prepare for the week ahead than to enjoy the stunning Malvern Hills I'm a very lucky lady to live km such a beautiful location 😃 lnkd.in/etCrEN_s

Final reminder if you want to join my Free Call Handling Skills Webinar tomorrow or if you want to receive the recording The details of the webinar and how to register can be accessed via Don't miss out on this great opportunity to develop your call han…lnkd.in/ecGsUir2

Quick reminder about my free call handling webinar on 23rd Feb at 11am The interest has been fantastic, with a large number of people accepting the invite to attend However, don't forget to use the link below to register, in order to receive the zoom li…lnkd.in/eiPm6W_v

I'm really interested, but I can't attend the live session ......... Have you had the same thoughts about my free call handling skills webinar on 23rd February? I have great news for you Register using the link below And I will send you the recording…lnkd.in/eyiBudpq

A perfect example of resilience: The Welsh Rugby team 😀 In a week of receiving lots of criticism, they dug deep and got the result When you get a setback, the only way to move forward is to reflect on what you've learned, dig deep and move onwards a…lnkd.in/ek_HaceE