Griddy

Para ex clientes de Griddy Energy: Aviso de Bancarrota assets.website-files.com/5df01ca286f5a9…

To former customers of Griddy Energy: Notice of Bankruptcy Filing assets.website-files.com/5df01ca286f5a9…

@KristinaBraly Just did!

@GoGriddy can you please dm me?

@TheFirstKTN We are experiencing a high volume of calls and emails at this time and are working to get to everyone as quickly as we can. As for the negative balance, the remaining balance will be refunded to the card on file within 7-10 business days of the cancellation date.

@GoGriddy I did not receive a call from your experience team on the deferred payment - still waiting on it. Also, my balance shows negative.. will you refund it back to the card on file ? Waiting on you !

@enbylebeau If your usage data doesn't look right, it will be corrected on the 5th day and any credits will be applied to your account balance.

@enbylebeau We receive preliminary usage data from Smart Meter Texas the day after flow. That data often times contains estimated usage. Five days after flow, Smart Meter Texas finalizes that usage data, and any discrepancies are reconciled in your account.

@wildRose_93 I just followed you so you can PM us. I'd be happy to look into it for you.

@GoGriddy how tf did is my electricity 1641.00 when I don’t have any lights for 4 days? Please explain that to me on how that makes sense? Also when I tried to switch when you guys told me to you put a switch hold on my account. Make it make sense.

@Mr_Thaniel We're very happy to hear that you want to return to Griddy! But due to the recent Polar Vortex Griddy is not enrolling until all Reads and Final Determinations have been reached in the Market.

@GoGriddy I changed my mind. I started the transfer to another company, but cancelled it. Can I get my account reactivated, or do I have to start up a new one?

@kharels Just followed you. Please PM us so we can chat!

@GoGriddy trying to speak to someone about my bills. Can you guys please respond? Really could use some help.

@MyDeskNO That means that we have been told by your utility that there is a switch in progress.

@GoGriddy it says my meter is no longer active in the app so uhm where is my power coming from right now?

@GMsportspodcast We make $0 off of price volatility . Griddy passes through the wholesale price of electricity which is set by ERCOT, the grid operator. The only money we make is off of the $9.99 monthly membership.

@Bkgrl_nyc @IanWill55810153 PM me and I will see what I can do.

Tomorrow's projected forecast, 2/20: As of this morning, ERCOT declared that grid operations are back to normal, meaning so are wholesale prices. Prices are now being determined by market conditions again (as they should!).

@ChynnaBlue5 We know the price event from last week was very difficult for many people. Right now, we are in talks with ERCOT to get relief for our customers exposed to non-market pricing. bit.ly/3pDzT1x

@TheFirstKTN You've got it!

@GoGriddy Sure but looks like I am not allowed to PM you directly - can you initiate the PM so that I can continue the conversation ?

@GoGriddy I really need help ..with automatic payment I’m literally pennyless on my credit card balance & I’m worried I won’t be able to pay them ending up with extra fees added onto my Credit Card bill... please please help me ! 😓 #griddy wanted to go with deferred payment..

@TheFirstKTN PM us and I'll check on it!

Also, I’ve asked for switch-back to @GoGriddy via email & awaiting confirmation.

@potsey_weber When the price go negative it behaves like a credit. For the usage that is incurred during the negative period, the energy charge will be negative which will offset the rest of the your day.

@GoGriddy so does this mean I’m actually getting paid to use electricity?

@taylor_braun Just resent!

@GoGriddy I did not receive a PM

@GoGriddy I need assistance with my account and everyone has been less than helpful. Insane charges, and unable to stop automatic payments or change the card on file for payment.

@eTruficient When the price go negative it behaves like a credit. For the usage that is incurred during the negative period, the energy charge will be negative which will offset the rest of the member's day.

@GoGriddy when we see negative prices, how does that work? Do we get a credit for the amount of energy we use at that time?