Group Elite

Checkout this insightful review of what AI really means for the rest of us by our own Gabe Rivero. CX AI in 2025: What It Really Means for the Rest of Us hubs.la/Q03Tj-B10

Welcome to the team Gabe! Group Elite Appoints Gabe Rivero as Chief Transformation & Strategic Growth Officer to Accelerate CX/EX Innovation hubs.la/Q03Fh4Pw0

Understand how rolling queues - getting calls back to back - frustrates agents and how to improve your average speed to answer in your contact center. #WFM #contactcenter #workforcemanagement hubs.la/Q038Ncjs0

How were your contact center retention efforts in 2024? Are agents still #quietquitting? hubs.la/Q032-Pj30

Did you know that @verint is a leader in the voice of the customer (VoC) analytics space? Now is the time to start listening to your customers AND start a wishlist for 2025. Checkout their latest post: hubs.la/Q02_bxD20

What does "good" look like? Find positive sentiment so you can determine “what good looks like” and recognize your top performers! Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations hubs.la/Q02WCvhc0

Checkout @Verint's 3 engagement "Treats" for your October! 👍Using a single agent UI to orchestrate customer engagement ⚙️Scaling customer engagement with automation 🔮Using predictive analytics that suggest the next best action Read More: hubs.la/Q02Vq2Gx0

This is your time to empower employees with the RIGHT bot! #customerexperience #contactcenter #automation #bettertogether Unlocking Potential: How Bots Empower Employees for Success hubs.la/Q02T34420

Contact center recordings from multiple platforms across the cloud and on-premise? The new EliteKeep meets your compliance needs AND prepares you for AI like never before. Learn more in our latest release: hubs.la/Q02QgcGK0

Looking to get more from your Verint investment? Here are 10 great ideas to lower total cost of ownership and improve employee satisfaction. Download now! The Verint Automation Handbook hubs.la/Q02KqwPf0

Are you waiting on hold to find your luggage this week? Waiting on hold is nothing new, but can #WFM really "perform" in a crisis? Our own Samantha Groathouse breaks it all down. When Workforce Management (WFM) Fails In a Crisis hubs.la/Q02HYnmY0

Are you looking for fast, effective strategies to enhance your #contactcenter operations? Check out our Quick Wins page for actionable insights that deliver immediate results. Visit Group Elite's Quick Wins and start making impactful changes today! hubs.ly/Q02G2lYy0

Need to archive old call recordings? Easily extract, store, and manage recordings from various platforms to ensure compliance with regulatory needs and to eliminate old systems. Info: hubs.la/Q02DWDCX0 #CallCenter #EliteKeep #GroupElite #Compliance #CostEfficiency

Let's connect at Verint #engage24! Are you attending?

Don't fear the bots! Embrace them! Shane Maguiness shares how to use the team of @Verint bots to your advantage! #customerexperience #contactcenter #automation #bettertogether Unlocking Potential: How Bots Empower Employees for Success hubs.la/Q02l-jJ00

🚀 Exciting news in the world of speech analytics! AI-powered advancements are revolutionizing how companies understand and engage with their customers. Stay tuned as the future of speech analytics continues to unfold! #AI #SpeechAnalytics hubs.la/Q02lzsT00

The best advice from this @Verint log is, "you must engage with the people in your organization who know your customers and what they want." Reach out to your Group Elite specialist and we can facilitate those conversations today. hubs.la/Q02kgm8t0

How is the perfect #WFM Team structured? Are they centralized? Decentralized? Flat organization? As said in this blog, our team is happy to evaluate your WFM team structure and share best practices. hubs.la/Q02jJfQh0

Not just basic services, but discover "white glove" services for your next @Verint project. Here are the 7 principles for the "white glove" treatment from Group Elite. hubs.la/Q02gzV-w0

Michael Solomon shares, "The 4-Step Secret to Exceptional Customer Service" and it is solid advice. Talk to your Group Elite expert this week to evaluate the standards and systems you have in place. Read the full article: hubs.la/Q02gbP8C0