HelloDone

We’re very pleased to report another customer go-live, this time with our friends at Footasylum. Customers can now contact Footasylum directly on WhatsApp to get personalised, immediate resolution for a huge number of queries. #customerexperience linkedin.com/feed/update/ur…

97% of WISMOs ('Where is my order' enquiries) are now handled automatically at Quiz. Facebook releases a "Success Story" about how Hellodone has made this happen. developers.facebook.com/success-storie…

WhatsApp automation for Quiz clothing after 20 days. We now handle over 50% inbounds using our quiz-branded platform and resolve 85.1% with no agent involvement. @quizclothing reaping the benefits of Messaging automation. linkedin.com/feed/update/ur…

Following our latest update, customers can not only ask "Where is my order?" but also use channels like WhatsApp to get personalised order information with questions like: "What size shirt did I order?" "How much is the jacket I just bought?" “Show me details of my order”

#Gap's sad news proves BAU won't cut it! Give customers memorable in-store experiences! "Click, Consult & Collect" blends digital and physical, conversing with customers in channels where they live their #digitallives, personalising the lead up to and in store journey.

In @SupplyChnOnline, our General Manager, Post-Purchase Sean Sherwin-Smith looks at the impact of #conversationalAI in #supplychain delivery. Find out how retailers & their logistics partners can maximise the use of technology to transform the final mile supplychainonline.co.uk/article/puttin…

What if your post purchase customer experience was even better than the pre-purchase experience your customer enjoys today? How would that transform your business? Just asking for a friend... #customerexperience

NEW: Three Apps That Are Making Customer Experience More Inclusive bit.ly/35L3z5p Big shout out to the amazing work being done by @WelcoMe_CS @gavinneate @neatebox @Tazikis @TalovStudio @HelloDone_ai Thanks to @devi_lockwood at @restofworld for putting me onto Talov

Thanks very much to @justinpearse of @Ecommerceage1 for giving our client @HelloDone_ai this opportunity to talk about how #AI can improve inclusion in an #ecommerce context.

Thanks @adrianswinscoe for including our partnership with @DHLParcelUK in this roundup of #tech platforms creating a more inclusive customer experience. Read about how our conversational #AI can help customers arrange accessible deliveries in @Forbes forbes.com/sites/adriansw…

@washingtonpost Do these structural issues reflect a modal shift? Does the success of 'Live Streaming' reflect the desire of consumers to interact with retailers on the social messaging platforms where they live their digital lives?

Overall, retailers had nearly 1 million job openings in April, more than twice as many as they did a year ago. Some labor experts say retailers are not going far enough in addressing structural problems in the industry. washingtonpost.com/business/2021/…

Retail workers are quitting at record rates for higher-paying work: "My life isn’t worth a dead-end job" wapo.st/3j21qKv

@washingtonpost Do these structural issues reflect a modal shift? Does the success of 'Live Streaming' reflect the desire of consumers to interact with retailers on the social messaging platforms where they live their digital lives?

Our COO @peteshannon spoke with Haroun Saleemi at @quizclothing on the power of conversational #AI to transform the #postpurchase experience. Skip to 45:08 below to hear first-hand how this has driven the brand's proposition and customer loyalty below youtube.com/watch?v=Tun1Qy…

In @Ecommerceage1, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you @justinpearse and the team ecommerceage.co.uk/responsible-bu…

Want to find out what @quizclothing have delivered to their customers since partnering with us? From viewing order info and tracking to in-flight changes and #delivery, skip to 42:30 for our demo video on Quiz's @Facebook Messenger #VirtualAssistant youtube.com/watch?v=Tun1Qy…

Retailers' #BrandExperience stops at the buy button. WhatsApp has 2 billion users, Facebook messenger 1.3 billion users. Is now the time for #retailers to interact with customers where they already are? #PostPurchase #LastMile #WISMO #ConversationalUX

Returns #fraud is a problem. Many scammers arrange returns for "unwanted" items only for it to never arrive at the distribution centre. Retailers can combat this by offering #QR codes to customers via messaging channels to print labels at parcel shops and avoid digital tampering.

In @imrgupdate's recent article, our Head of Business Development Ali Ahmed, amongst other experts looks at how companies have established #subscriptionservices and what this trend means for #ecommerce. Thank you @BSillitoe for the feature imrg.org/blog/subscribi…

In our webinar, Alex Barton at @Facebook explores the integration of Messenger with retail systems to support the #postpurchase experience. Listen at minute 22:30 to hear how @quizclothing saw results using our #technology and Messenger below youtube.com/watch?v=Tun1Qy…