JTHelp

🎄It’s Christmas Eve!🎄Our Jersey and Guernsey Retail Stores, phone line 882882, and Live Chat will be closing early today at 4:00 PM so our team can enjoy the festivities. Wishing you all a Merry Christmas and a Happy New Year! The JT Help Team

We can confirm that our engineers have now completed the work, resolving the issues impacting landline and broadband customers in St Quens. If you are still experiencing issues with your broadband service, please turn your router off for 15 minutes. The JTHelp team 💚

We are aware that some of our customers in St Ouens may be experiencing issues impacting their landline and broadband services. Our engineers are on site and are working hard to fix this as quickly as possible. We'll update here as soon as possible. Thanks, The JTHelp team 💚

Following our previous post, we can confirm that our engineers have now resolved the issues impacting customers in St Peter's. If you are still experiencing issues, please turn your router off for 15 minutes. Thanks again for your patience and understanding, JTHelp💚

We are aware that some of our customers in St Peter's may be experiencing issues impacting their broadband services. Our engineers are on site and are working hard to fix this. We are sorry for any inconvenience this may cause, we'll update here as soon as possible. JTHelp

*REMINDER TOP-UP SERVICE* Tomorrow morning & Sunday morning we'll be doing some essential work on our My JT app, Portal & Pay-As-You-Go service. Please visit our Service Announcements page for details on which services this will be affected between 1am & 7am tomorrow & Sunday.

*TOP-UP SERVICE* On Saturday & Sunday morning we'll be doing some essential work on our My JT app, Portal & Pay-As-You-Go service. Please visit our Service Announcements page online for full details on which services will be affected between 1am and 7am on both Saturday & Sunday.

*TOP-UP SERVICE INFORMATION* On Sunday morning we'll be doing some essential work on our My JT app, Portal & Pay-As-You-Go service. Please visit our Service Announcements page online for full details on which services will be affected between 1am and 6am on Sunday. JTHelpTeam💚

@LucieMunns Hi @LucieMunns thanks for contacting JTHelp. Please use this link to complete our online Direct Debit form jtglobal.com/wp-content/upl… Once completed please scan to home@jtglobal.com so we can update your account. Many thanks Sue@JTHelp

@JTGlobalHelp can I change my direct debit details online please? Or do I need to do this over the phone. Thanks!

@CherlyGsy @JTsocial @SureGuernsey @cheryln @JTHelp Ah that is great to hear Cheryl, feel free to get in contact via this forum Mon to Fri 8:30 to 17:00 if I can be of further assistance to you. Many thanks Sue@JTHelp

@JTGlobalHelp @JTsocial @SureGuernsey @cheryln @JTHelp Thank you but all fixed now

customer care from both @JTsocial and @SureGuernsey is poor. Our internet contract is with JT but our loss of connectivity is due to Sure’s carelessness. Neither give a damn and we happen to be paying for that.

@jarvando @JTsocial I am sorry to read you’re having issues with your broadband speed. If you would like one of our faults experts to take a look, please PM me via @JTGlobalHelp with your details and we’ll investigate further. Many thanks Charlotte

@JTGlobalHelp @JTsocial why is Internet down at 4/500mb, constant problems and streaming issues. Seems to never get near a 1gb connection recently, what's going on?? Paying a lot for a shit service.

@BenShenton3 I am sorry that you're not able to view your roaming information. We're always improving and implementing changes to our new app and roaming is coming in our next app update which is due very soon. If you'd like any information please PM me via @JTGlobalHelp

SATURDAY *REMINDER TOP-UP SERVICE INFORMATION* Tomorrow morning we'll be doing some essential work on our My JT app & Pay-As-You-Go service. Please visit our Service Announcements page online for full details on which services will be affected between 12am & 7am tomorrow.

FRIDAY *TOP-UP SERVICE INFORMATION* On Sunday morning we'll be doing some essential work on our My JT app & Pay-As-You-Go service. Please visit our Service Announcements page online for full details on which services will be affected between 12am and 7am on Sunday.

@dtaylor444 Hi @dtaylor444 thanks for contacting JTHelp, we're not aware of any issues in the St Martins area, if you are having issues with your broadband service, please contact us on our JTHelp page with your JT account or telephone number so we can investigate. Many thanks Sue@JTHelp

@JTGlobalHelp hi folks app says broadband outage. Is there a problem in st Martin?

FRIDAY *TOP-UP SERVICE INFORMATION* On Sunday morning we'll be doing some essential work on our My Top-Up app & Pay-As-You-Go service. Please visit our Service Announcements page online for full details on which services will be affected between 12am and 7am on Sunday.

@JtLivingphoto Hi @JtLivingphoto I am sorry to hear you have been having Wi-Fi issues, we are not aware of any problems on our network, please can you provide me with your account details on our JTHelp page and I will be happy to take a look into your services for you. Many thanks Sue@JTHelp

@JTGlobalHelp to my WiFi isn’t working on my devices. I’m connected but it’s not working. Anything going on with the service??

@expectnothing Hi @expectnothing I am sorry to hear you are having issues with your broadband service, our faults line is open till 7pm Monday to Saturday please call 882882 option 2, option 1 Many thanks Sue@JTHelp

@ChazzaBot @ChazzaBot I'm so sorry to hear you're having issues. I would be more than happy to take a look at your service for you? Please pop me a message via our @JTHelp page with your details and I can investigate further. Many thanks Sue@JTHelp

i give up trying to climb faceit until @JTGlobalHelp fixes their shit. permanent 5-10% packetloss 90 ping teleporting everywhere internet cuts out every 20 mins for 5 mins. for £75 pounds we get 5mbs if we are lucky down and 0.2 up. for £75 pounds anywhere else youd get gigabit