Jenni Field

@O2 please can you turn 4G back on? It’s so annoying h how often it’s the only option and things don’t work

Lay the foundations: AI literacy and upskilling Clear comms team AI strategy and vision Governance and guardrails Measurement and success metrics #GallagerDEX25

The AI maturity model for IC from the team at Gallagher: Manual and reactive ⬇️ Ad-hoc experimentation ⬇️ Enabled and efficient ⬇️ Strategic and data-driven ⬇️ Optimised and innovative #GallagerDEX25

Where IC feels blocked: Trust and accuracy concerns Relevance vs noise Lack of skill and confidence Control and transparency Fear of getting it wrong #GallagherDEX25

What IC teams want: Speed and efficiency Automate the mundane Context-aware AI Creativity boost Personalisation and access #GallagerDEX25

AI first is not: Simply adding AI to everything without purpose Offloading work to AI Replacing expertise or critical thinking A buzzword or checkbox exercise Technology for technology’s sake #GallagerDEX25

The superpowers of AI: Productivity - saving you time AI is giving you new superpowers, expanding your capabilities Better quality output #GallagerDEX25

Client & market insight: Disconnect between transformation strategies & localised use Leadership engagement & understanding Reassessment of governance models AI literacy & fluency Adoption, enablement & change mgmt Inertia & frustration for the workforce #GallagerDEX25

Most organisations are between exploring and implementing when it comes to AI maturity in organisations #GallagerDEX25

Organisations are investing heavily in AI but the people investment is key. The tools are one part but there has to be investment to understand how roles change, what skills are needed and how we address risk and trust #GallagerDEX25

We are at a tipping point. The flow is more predictable than timing and it’s the pace that is frighteningly quick #GallagerDEX25

GenAI is doubling year on year but AI has been around for decades. As it grows, the cost of AI is going down which increases accessibility for individuals and organisations #GallagerDEX25

Three things in this next session: The market shift What it means for IC How to become a trusted, AI enabled function #GallagerDEX25

Engagement starts with listening Make it relevant and keep it close to the business Recognition works best when peer driven Give your people a voice Simplicity wins over perfection Data is important but the stories make people care #GallagerDEX25

The most important use of time people have is choosing the job they do. And internal communication is core to the experience people have at work. #GallagerDEX25

To ask the right questions: - awareness - who knows and why do we want them to know? - attitude - how do people feel about this project or initiative? - ability - can people do what we need them to do - action - are they doing something? #GallagerDEX25

We need to become data detectives and ask the right questions #GallagerDEX25

When the printing press and the dictionary arrived language became frozen #GallagerDEX25

Allay fear - communicate the benefits, go beyond compliance, listen for the unintended benefits and amplify the quick wins. The shift for IC will be into much more listening and a lot less broadcasting #GallagerDEX25

As with any change, there will be unintended consequences or benefits. What will that be for AI? #GallagerDEX25