O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@paulb0204 Hello Paul, sorry you've been receiving spam calls. Numbers can be used and spoofed by scammers and if you believe that they are not legitimate, please don't provide any personal details and report the numbers by texting 7726 to help us combat the issue.

@O2 have you been selling on mobile numbers, 4 spam calls yesterday and 4 today.

@RobbyRSSRobot Have you tried to see if it can be changed in your device settings?

@O2 We get this message?

@O2 hello! How do you extend how long a phone rings for on your network please?

@beck_reynolds Sorry for the delay in getting back to you Becky. So we can look, can you provide the following details for us: Confirm that you are brand new to Tastecard, and that you've not had or been in a free trial in the last 12 months, or are (cont) bit.ly/42B9is2

@abigsavage Hi, we're sorry you are still receiving these notifications. Can you please private message us? And we can look into this for you. twitter.com/messages/compo…

Hey @o2 I left your network last year but keep getting bill notifications for a zero bill. Webchat and phone couldn’t help getting them stopped. Any suggestions

@SonnyPFinn1 Hi, we're really sorry that your bill isn't correct. We'd like to take a look into this for you. Could you please send us a DM with your details? twitter.com/messages/compo…

@O2 this is the 2nd month you have overcharged me. I'm sick of having to wait in long queues and then have long conversations to get this sorted. I was promised last week that the bill would be adjusted and it hasn't been.

@annataft_ Hi, we're sorry you haven't been able to process your upgrade. Can you private message us please? And we can look into this for you. twitter.com/messages/compo…

@O2 been trying to upgrade all morning, you’ve took my deposit and sent my contract details but won’t let me process past confirming my credit details??? haven’t got all day when i’m on holiday to sit and talk to someone on the phone e

@sooze74 Hi Sue, sorry you seem to have lost mobile data. Is everything else still working okay? Please send us a DM with your details so we can take a look at this for you. twitter.com/messages/compo…

@O2 I was on the phone to one of your advisors and now I have seem to have lost mobile data!! I requested an e sim for old phone (hasn’t come through yet) as need to send this handset for repair but no idea why the mobile data has stopped working?? Any ideas?

@CPFC_Tony Can you send us a private DM, so we can take a further look into this for you. twitter.com/messages/compo…

@O2 I requested cancellation of a number several times but you keep sending me bills! Please stop!!!!!!

@DarkSabers2013 Hi Russ, what issues are you having with your bill? You're welcome to DM us with more details so we can help. twitter.com/messages/compo…

Hi @O2 I have an issue with my bill.

@Lodovicho We'd like to help you from here Phil. Could you please send us a DM with the details so we can look into this for you? twitter.com/messages/compo…

@O2 Ive emailed your CEO. highly recommend i get a response from customer relations sooner rather than later.

@O2 your website doesn't work, I can't sign in, I can't make payments on it, your ap is terrible, and now you e disconnected my phone without the courtesy of a response from your executive team. I JUST WANT MY ONLINE ACCOUNT TO WORK, YOU'LL THEN GET YOUR DOSH!

@HustlingWalrus Thanks for letting us know. Can you please send us a DM with your details so we can look into this for you? twitter.com/messages/compo…

@O2 The fact I get this text messages every single day despite not changing anything

@O2 you gonna fix the visual voicemail text bug or just let it sit there. You charge enough money and don't spend it on better signal surely you can put a bit towards fixing bugs.

@Stephen1494712 We completely understand the inconvenience. Can you send us a DM so we can take a closer look at this? twitter.com/messages/compo…

@O2 This is really annoying. I don’t want to have to click links and check email then hope it doesn’t loop just to be able to see the basic information related to my own bill!!!!!!!!!

Imagine having a broken payment system that doesn’t allow people to pay bills (send login email, then it loops, that really really fucking annoys me!), and then having an automated payment line that closes at night! @O2 is a fucking joke! An hour of this bullshit!!!

@willyepp Hi, really sorry about the issues you're having accessing your account. When did this start happening? Was it our credit file team who have advised about removing the default?

@kbushnell1975 @O2 They incorrectly registered a default on my credit file and said it will take 60 days to sort! Absolute shambles!

@O2 how can you have such a fundamentally broken system? Can't sign in on my browser (have cleared cache etc.) can't sign in on the app. Surely you have highly paid engineers that should stop this from happening? The incompetence is shocking.

@LandladyWoo Hi, can you private message us please? We would like to help resolve this for you. twitter.com/messages/compo…

When you reach out to @O2 for help and they ghost you leaving the door open to scammers to impersonate them (see suspended accounts in replies) Glad to be gone after 33 years as a Cellnet / O2 customer.

@lilmissymoo90 Hi, thank you for letting us know you have been able to get this sorted. We will pass your feedback on to the relevant team as this is not the level of service we want for our customers. Again we apologise profusely for the experience you have had.

@O2 Managed after 2 hours to get it sorted with a very helpful young man but the first person I dealt with was extremely unhelpful and refused to make reasonable adjustments for a deaf elderly woman . The refusal to use a 3rd party proxy to accommodate her disability needs looked at

@O2 when o2 can’t deliver a new phone to a customer of over 7 years to the same address they have had for 7 years cause they are deaf and require someone to repeat what it said on the phone so they can lip read… what utter shite !

@wearekrakin Have you had any reply from our team regarding the order yet?

@O2 Friday evening but failed to take payment and was passed to your verification team

@O2 Have ordered a new monthly SIM but after going thru verification with your team I don’t have anything showing in My o2? No live products or services? Have order number.

@lynn_heatley Thanks. Please send us a DM with your mobile number and email address so we can take a look. twitter.com/messages/compo…

@O2 Yeah my emails are fine, just trying to get online is not working. Believe it’s something to do with my “ntlworld.com” account, but I have had this for years and this is the first time I have this problem.

@O2 Morning, trying to login to my account, but it’s saying my ntlworld email is not valid, can you advise what I do please.

@MansonEileen1 That's strange, please send us a DM with your mobile number so we can check and apply it for you. twitter.com/messages/compo…

@O2 On my app there is nowhere to get extra data to add to my monthly total for UK usage. It takes me directly to overseas bolt on

Anyone else who uses @O2 having problems buying extra data?

@injuredcyclist_ It may have been a number spoofing us, Please DM us the number so we can check it, thanks. twitter.com/messages/compo…

@O2 I can given you the number and I got no clue about calling me as am pay as you go customer and o2 don't help us people

@O2 why do I get phone call from you but no one talks