O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@spudhead1986 We get why that feels really frustrating — those are two very busy, built‑up areas, and you’d reasonably expect solid service there. A few things can affect signal in places like London Bridge and Bluewater, even when coverage usually looks (cont) bit.ly/4ffoeDA twitter.com/messages/compo…

@O2 how can I not get any service in two major places in the south east. London Bridge and bluewater! Less than 4g in both places is shocking

@mm_itsmo Sorry can you provide more context to what it is you are referring to? twitter.com/messages/compo…

@gabriela_jmc @O2 Sorted yet?

@O2 internet never works anywhere!!!!!!!! The app won’t let me enter, the priority is for who exactly?! I’m so so tired

@John_Tuns We’d really like to understand exactly what went wrong and see whether there’s anything we can still do to put this right. If you’re happy to, could you please share a brief summary of: What the main issues were What caused the most frustration What outcome you were hoping for twitter.com/messages/compo…

@O2 absolutely hopeless customer service! So sick of how bad these companies treat people #shocking #poor

@Lord_Viridis We are really sorry, we can hear just how frustrating this has been, especially after you’ve been raising it for months. We’re not dismissing what you’re saying, and we appreciate you sharing the ticket reference CIT‑A390334. So we can (cont) bit.ly/49pj9oA twitter.com/messages/compo…

@O2 @1stSimona I warned you O2 what was happening, fix it or @Ofcom will definitely be investigating. People cannot access their accounts. Zero access just a loop of virgin O2 flavoured shit

Deleted @O2 app … I can’t put up with the stupidity they become since they merged with Virgin. 🤢 Every time I go on the app I have to enter my details…. again. And again…. what in the world, you’re an app. Stop it. 🫪 Thinking seriously to change my provider.

@RichardPaulBonn Hi we sent you a dm link just now. If it still does not work you can attempt Instagram or Facebook to discuss account specific information. twitter.com/messages/compo…

@O2 Also your private message link doesn't work.

@O2 you've locked my account and can't explain why and now tell me it's going to take 5 days to unlock. GET YOUR ACT TOGETHER!!!

@lilmissymoo90 Hi, we're very sorry this has happened. Can you please private message us? And we can look into this for you. twitter.com/messages/compo…

@O2 when o2 can’t deliver a new phone to a customer of over 7 years to the same address they have had for 7 years cause they are deaf and require someone to repeat what it said on the phone so they can lip read… what utter shite !

@kbushnell1975 Hi, we're sorry for your experience, this is not the level of service we want for our customers. Can you please private message us? And we can look into this for you. twitter.com/messages/compo…

@willyepp @O2 @O2 have become arguably the worst company I've ever had to deal with. They messed up am order for me, then still took the money from my account. Nearly a week ago, amd still haven't been refunded.

@O2 how can you have such a fundamentally broken system? Can't sign in on my browser (have cleared cache etc.) can't sign in on the app. Surely you have highly paid engineers that should stop this from happening? The incompetence is shocking.

@maw1679 Hi, we're sorry you have had this issue. We are aware of it and are looking into it. Can you private message us please? And we can get your details to pass onto the team. twitter.com/messages/compo…

@O2 @tastecard @O2care_team

@O2 so i won a annual @tastecard app membership via o2priority and attempted to setup the app but got the attached message stating I'm not eligible despite having not been a member previously.

@LandladyWoo Hi, can you private message us please? And we can look into this for you.😊 twitter.com/messages/compo…

For anyone else contacted by this user, it is a fake account, look at the number of followers and the account start date. Genuine account is @O2

@UKrunninggirl We're sorry you still have poor network coverage. Can you private message us please? And we can look into this for you. twitter.com/messages/compo…

@O2 I have had a message to say its fixed but the signal is absolutely awful

@O2 I do wish you would notify customers when you are going to do 'work' that will completely remove any phone signal. 6 days and counting with no phone signal. 🙄

@xxk4yl2xx Hi, we're sorry to hear you are having network issues. Can you private message us please? And we can look into this for you. twitter.com/messages/compo…

@O2 Is there network issues or something? I switched from ee to o2, thinking network connection would be better, but all i have had sijce switchin is errors, and signal issues. My 5g shows as havijg 2-3 bars of service yet it keeps sayin checking network whenever im usin the internet

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@locketsc Yes — the O2 Priority Lounge (Blue Room) works on a first‑come, first‑served basis due to limited capacity. For the Madison Beer concert at The O2 on 30 May: Entry to the Priority Lounge isn’t guaranteed Access is subject to availability (cont) bit.ly/4wfmyA6 twitter.com/messages/compo…

@O2 the priority lounge blue room. When i went to a concert last we were not aloud in as it was on a first come first serve basis. Madison Beer is performing at the o2 arena on the 30th may and was wondering how it would work, whether it was on a first come first serve basis.

@O2 how is the blue room going to work for madisons locket tour, last time for tate it was first come first serve

@RyanBarby Can you send us a private dm, so we can assist you further

I wholeheartedly believe @O2 are the most tacky, useless provider I think I’ve ever seen. Absolute clown show

@8ternity_8 Can you send us a private DM, so we can look into this further for you. twitter.com/messages/compo…

@bini_ellish @O2 Omg! Same. Kanina pa ako ngatatry. Nagpapanic na ako 😭

@O2 WHY WE CAN’T ACCESS THE PRIORITY TIX FOR BINI IN LONDON

@UKrunninggirl We're very sorry about that, we understand your frustration, and we really appreciate your patience whilst this is being fixed.😊

@O2 Thanks I've been checking since last week, apparently it should finally be back tomorrow, but not having a phone for 5 days without warning is very poor service

@LondonHayden Hi, we're sorry you have been unable to apply for the Tastecard. We have passed your feedback onto the team.

@O2 Years ago. The rule that it has to be someone new applying is not evident when entering the competition.

@O2 hi, the Taste Card 'Prize' is fake. It says new customers only, something not displayed on your prize draw.

@1974wastheyear Hi Frederick, really sorry about the issues you're having with the pin number. Can you DM us the details so we can take a look at this for you? twitter.com/messages/compo…

@O2 sent my phone to the wrong address by @uk_dhl. Due to be delivered to my previous address this afternoon. Assured by o2 that it can't be accepted without a PIN number, but not had one and will lose phone. Can't talk to a human to redirect it. Shambles.

@0095cc Hi Sam, really sorry about the issues you're having with the the watch. Can you send us a DM with the details so we can help further from there? twitter.com/messages/compo…

@O2 help. I’ve had this issue for 2 weeks, got fobbed off to the store to resolve, ended up trading in my existing Apple Watch to take a new one as I was told this will resolve this issue… and I’m still getting it .. keep getting told tickets are being raised but nothing…