Support Team

@flannelsfashion I ordered some trousers in a UK 40” waist and received them in a French 40” waist (equivalent to a UK 30”). Your online chat dismissed this problem a refused to help & your is website misleading. Why such poor customer service? How do I return?

@Jenzy4685 Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion hi, took a faulty Ralph Lauren bag into the Cheshunt store 2 weeks ago and was meant to receive an email within 5days of next steps… haven’t received anything. I don’t live close to store, how can I contact someone?

@workjackie Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion Perhaps you can use my £200 vouchers (expired) which you refused to honour as a goodwill gesture as part of your promo. I watched about £5k go through your tills recently in 10 minutes. These vouchers were a gift from my now dead mother. I will never visit your stores again 🤬

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@flannelsfashion what on earth is going on with your customer service i truly have never experienced such appalling service

@ChrisSmith7464 Hi there, Kindly follow back for further review and discussion. Thank you

@GroomeLaura Kindly check your DM

@SupportT55650 Hello I just want an update on my order and no one seems to be helping me

@flannelsfashion waiting 4 weeks for an order and still not processed, palmed off with appalling customer service that promise an investigation and response within 48 hours and nothing. I just want to know where my order is and when it will arrive 😡

@Tricky_RJ Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

But don't try and return anything as they will send it back stating it looks worn. Even when the Off-White cap i bought stated it was 'adjustable' and when it came it didn't fit and no adjustable strap! . Straight return and then sent back as worn. Customer service ... Less than useless (3 emails) Avoid

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@janpar1 Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion @_DPDparcelUK Can you please advise where my parcel is!? Apparently the parcel is at my address, as you can see my safe place and doers do not match this.. You have disregarded all evidence and totally ignored the fact it’s not here and closed down

@charleyparker_ Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion I’m so disappointed I ordered a Christmas present,it wasn’t right so I needed to return.Took into flannels staff wouldn’t help and told me I had to return online for a fee. I’ve contacted you to sort out had no reply now I’m out of the return date so disappointed

@Ben28608451 Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@BeausNanny Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion I need to discuss a matter concerning return postage of an item from a recent order which is defective. Any ideas?

@mickhart76 Hello 👋 We apologise for the inconvenience kindly follow back for feedback on DM

@flannelsfashion I ordered a top and paid for next day delivery at £11:99. Got an email earlier saying it won’t be coming today but delivery hopefully by tomorrow. As way of apology I got a code for free next day delivery on next order. Just reimburse me please.