Upstream Works

Reimagine CX operations, and AI strategy with the DREAM Workshop. Facilitated sessions + AI-powered insights = actionable roadmaps and confident decision-making for CX leaders. Learn more & schedule your session: ow.ly/3g2C50YrUsI #DREAMWorkshop #UpstreamWorksDREAM #CX #AI

What if you could instantly connect customers with expert support — at peak demand? Leading organizations are using Upstream Works AgentNow to transform how they deliver support during their busiest moments. Take a quick tour: ow.ly/cicE50YwOna

We’re excited to introduce our All-In-One CX Solution Suites! Each suite offers predictable, all-in pricing, flexible SaaS or Subscription options, and comprehensive professional services, support, and enhancements. ow.ly/lYfC50YstYa

The Upstream Works Catalyst Partner Network recognizes consultants and advisors who introduce, influence, and co-lead enterprise CX opportunities. Our CRO, Jeff Palmer, describes the program and how Catalyst Partners can benefit from tiered rewards. ow.ly/54fU50Ys0zg

Introducing the Upstream Works DREAM Workshop – a facilitated leadership strategy session and AI-powered framework designed to help leaders identify and design their future vision. Learn more and book a DREAM Workshop: ow.ly/3g2C50YrUsI

We’re excited to unveil the Upstream Works Catalyst Partner Network — an invitation-only referral and advisory program for senior consultants and executive advisors who influence enterprise #CX and #AI strategy. Apply today! lnkd.in/gxhZGdxS

Clear ownership is critical to leadership alignment and measurable CX success. Without it, even the best tools and intentions fall short. Read our latest blog to learn how to turn CX into a true business strategy: ow.ly/w8Go50Yn5Fb #CX #UpstreamWorks #ContactCenter #Blog

See how Human-AI CX enables organizations to foster meaningful connections at scale, building trust and lasting loyalty. Connect with us to explore how our human-AI CX solutions transform the customer journey. ow.ly/nwe150YlXmn #CX #AI #UpstreamWorks #ContactCenter

Our CRO, Jeff Palmer and VP of Sales, Sabrina Baksh from Upstream Works are meeting with #CX leaders to discuss how instant, personalized human-AI support can accelerate resolutions and elevate service at scale. Book a meeting: partners@upstreamworks.com #EnterpriseConnect2026

Gain the CX edge your contact center needs. Instant, anywhere human-AI support, omnichannel engagement, automated workflows, and seamless integrations, deployed your way, on cloud or on-premise. ow.ly/T3QM50Y4jXW #2026Stratedy #CX #UpstreamWorks #ContactCenter

Are you heading to Cisco Live Amsterdam this week? Our CRO, Jeff Palmer , will be onsite meeting with leaders to discuss how human-AI powered engagements are transforming contact center performance. Reach out to schedule a time: partners@upstreamworks.com

Resolve issues faster and elevate customer support. Live video gives agents visual context in real time, speeds up technical troubleshooting, and equips supervisors with actionable insights—all through a smarter, human-AI-powered workflow. ow.ly/haN450Y8PFK

Deliver faster, smarter experiences with instant, anywhere human-AI support. Upstream Works powers intelligent omnichannel experiences across cloud and on-premise contact centers. Let's connect for a live demo or discovery session. ow.ly/eRcY50Y7ARY

Is your #CX strategy ready for 2026? Imagine instant human-AI support, flexible deployment, platform choice, and seamless integrations. Our solution makes it possible for cloud and on-premise contact centers, fully tailored to your unique business needs. ow.ly/T3QM50Y4jXW

Happy New Year! As we step into 2026, we’re excited to continue spreading CX joy — powered by instant, personalized human-AI experiences and next-gen innovation. Wishing you a prosperous and inspired year ahead! #NewYear2026 #HappyNewYear #UpstreamWorks #ContactCenter #CX #AI

AI is no longer a buzzword — it’s central to competitive CX. Here are three major shifts that will define the next generation of contact center and experience center innovation in 2026. Learn how these shifts are reshaping customer support.  ow.ly/RAbs50XLyq4

Our Canadian team had an amazing holiday party yesterday at Blue Mountain, our favorite ski resort! A beloved yearly tradition, filled with great food, fantastic company, and cozy hotel vibes — a day to remember! #HolidayParty #LifeAtUpstreamWorks

It’s that time of the year - our annual Upstream Works Hackathon! Three days of innovation and collaboration, where teams pitched their ideas and competed for the top prize. Congrats to our winners Oliver Common, Daniel Lackey, Stephen M. and Will Tuff who took home the prize!

London vibes and team highs! Our UK team had a blast at their holiday party in London last week from shuffleboard showdowns to challenges and puzzles — it was a great way to celebrate the year, our people and the momentum we're building together. #HolidayParty #UpstreamWorks

Join our upcoming webinar to see how experience contact centers can innovate, simplify workflows and transform experiences, whether on-premise or cloud. Hosted by Jeff Palmer, CRO, and features a demo led by Darrin Mulligan, VP, Solutions Engineering. ow.ly/HhC750Xw0w4