Veterans Ombudsman

This week, I appeared before the Senate Subcommittee on Veterans Affairs. While many Veterans are satisfied, I also hear deep distrust from others and their families. Perceived unfairness is felt as a betrayal of the sacred trust of service. We need to do better.

After 5 years our recommendation remains unimplemented: mental health treatment benefits for Veterans’ families. Families carry the weight of service too. Support shouldn’t depend on the Veteran being in treatment. We’re not letting this go. ow.ly/aYme50YBomf

Veterans - find the VAC benefits you’ve earned. Answer a few quick questions and get a personalized list of possible programs and services for you and your family. No login. No hassle. Start here: ow.ly/CyjB50YBiaH

The Canadians who fought in the Battle of Vimy Ridge helped shape this country, and helped lay the groundwork for the fairness, respect and support Veterans deserve today. On Vimy Ridge Day, we remember their courage, their sacrifice, and the lasting impact of their service.

IRB overpayment letter not adding up? VAC should explain the amount, how it’ll be collected, and your options. If the letter is confusing or the process is off, let VAC know first. If you still feel you were treated unfairly, tell us. ow.ly/G9G750Ys0Zh

Minister McKnight told the Standing Committee on Veterans Affairs that VAC will launch an independent review of the Rehabilitation Program and PCVRS. Having issues with communication, timelines, or decisions? Let us know. We’re independent and impartial. ow.ly/4Cnl50Ysl3g

Got an IRB overpayment letter from VAC? It usually means they think you were paid too much - often because they need updated income info. If something looks wrong, tell VAC right away. And if the decision still doesn’t feel fair, reach out to us: ow.ly/4Cnl50Ysl3g

Having issues with PCVRS or the Rehabilitation Program? If something feels unfair, unclear, delayed, or not handled properly, tell us. Our Office is independent, impartial, and here to ensure Veterans are treated fairly. Contact us: ow.ly/FtO550YslYj

I was deeply honoured to attend and present at the National Métis Veterans Gathering in Vancouver. I learned a great deal about Métis culture and history, and appreciated the chance to reconnect and meet with Métis Veterans and their families. Maarsii for the kind invitation.

Veterans tell us their N1LA/N2LA review requests aren’t addressing the reasons they asked for a review. They deserve a fair and transparent process. We’ll keep pushing changes to restore trust and support. Read: ow.ly/UgaF50Yn1Xw

The Government should remove sections 373–375 of Bill C-15. Retroactive Accommodations and Meals provisions are unfair and could legitimize past overcharges. Read the letter: ow.ly/5akt50YmYcu

Receiving an overpayment letter is a shock. We understand. If you feel it’s unfair, please contact us. We will do our best to guide you based on your unique circumstances. ombudsman-veterans.gc.ca/en/contact-us

Kudos to Persian Gulf War Veterans Association, especially Harold Davis & Mike McGlennon. With Veterans Affairs Canada, Halifax’s 3-day commemoration of Canada’s role in liberating Kuwait was outstanding. “We stood together then and we stand together now.” ow.ly/YEsb50Yock4

We’re now active on LinkedIn! Follow the Office of the Veterans Ombud (OVO) for updates, resources, and information supporting fairness for Veterans and their families. Find us here: ow.ly/oIyq50YhCZQ

I’ve long advocated for better access to health supports for Veterans and their families. VAC’s VFTS expansion is an encouraging step to timely access to virtual care for eligible members. Learn more: ow.ly/POEG50YlZis

Veterans are entitled to decisions that meaningfully address their arguments and evidence. Unsure why your VAC internal review (N1LA/N2LA) was denied ? Contact our Office to see how we may be able to help: ow.ly/45V950YhxmS

Pain and Suffering Compensation (PSC) defaults to monthly payments; a lump sum requires a written request. Our 2024 systemic review found a gap: if a single Veteran with no dependent children dies before electing, a remaining lump-sum can’t be paid. ow.ly/Kfu150Yepr7

New hearing aids don’t update your hearing loss disability assessment. A reassessment checks if hearing loss/tinnitus has worsened and may mean more compensation. If your hearing changed, request a reassessment. Contact VAC to learn more: ow.ly/vVFJ50Yfjm8

On Feb 5, I appeared before the Standing Committee on Finance: Bill C-15’s retroactive long-term care provision is unfair. For almost 30 years, VAC overcharged elderly & disabled Veterans. Remove retroactive provision, acknowledge error and compensate. ow.ly/hVfv50Yeve2

What does the OVO do? We review complaints and challenge Veterans Affairs Canada policies and decisions when we find unfairness - individual or systemic. Watch this video: ow.ly/fBMA50Y7HLF Submit a complaint: ow.ly/uC9S50Y7HLG Call toll-free: 1-877-330-4343