Wunderlist Support - Now shut down

The time has come to say goodbye. We hope to see you over at our new app, @MicrosoftToDo. Find out more details on the shutdown here: msft.it/6019T9Kk1

@SarahEwing Hey Sarah, sorry again for the trouble. Again, importing large accounts can take some time, but we're happy to hear it seemed to work out in the end.

@HelsMars @WunderlistHelp @MicrosoftToDo Yep, the import took all day, with no accurate update of progress. Very frustrating and time-consuming, not to mention it doesn't install confidence. I'll def be looking to switch

Anyone having trouble importing info from soon-to-be-defunct @WunderlistHelp to @MicrosoftToDo? Started off ok, but very slow to import and now seems stuck with nothing new added in last hour even though it says it's still in progress. Beginning to panic as I have a lot of info!

@SarahEwing Your data is safe and the importer will still work until June, so no need to worry about losing your data tomorrow. We recommend getting in touch with our To Do support team in-app. They can take a closer look at why you're having an issue with the importer.

@WunderlistHelp No I mean I have the same result. It keeps stalling, it starts off fine importing then just stops adding new lists/tasks or only doing some and not others. Literally in tears, I'm so frustrated

@SarahEwing Do you mean that you've checked the import status or started a new import on different devices? Unfortunately, it's not possible to restart the import on a different device. If you DM the email address you use with Wunderlist, we can check if you have a large account on our end. twitter.com/messages/compo…

@WunderlistHelp How do I describe how large it is? I don't think it's large. The first 30mins of the import this morning went ok-ish and then it just stalled for another three hours despite saying almost there. I've tried on multiple Apple devices and same result

@SarahEwing Without knowing how large your account is, it's difficult to estimate how long the import will run. Do you happen to have a lot of files in your account?

@WunderlistHelp The import summary for three hours just showed almost there and nothing more had been added after the first half hour, so it'd literally stopped importing even tho it said it was still in progress

@JanetGunter You can find out more about Wunderlist and GDPR on our FAQs here - msft.it/6019T9Epl. We recommend getting in touch with our support team, but this is the sole way to delete an account for security reasons.

@SarahEwing Hey which device are you on? If you open your To Do settings, what does the Wunderlist import summary show you?

@WunderlistHelp Three hours, with the green light and nothing additional added. That's a very long time and understandable that you'd wonder what was going on

@JanetGunter Hey Janet, we recommend changing your password and trying again. You can also get in touch with our support team in-app.

@JanetGunter Hey Janet, can you make sure that you're using the correct capitalization when typing I am sure. It should have a capital I.

@mustaphr Have you tried out the latest update? We’ve been working hard on bringing out features. We’d love for you to give us another go.

@g_e_r_b We're rolling out an update today that should fix it for you.

@pecewu Everything should be back up and running normally again now. Sorry again for the hassle.

@WunderlistHelp When will the maintenance be finished?

@jalbcf_jeswani Hey, sorry about that. We had to take care of a bit of Wunderlist maintenance over the weekend. Everything should be back up and running normally again now, if you'd like to take another go.

@CarmenChau Hello Carmen, we're sorry to hear about your experience. You can follow the steps to this link to help you delete your Wunderlist account. msft.it/6010T5b9Q Let us know if that helps you out.

@westcoastdreama No problem!

@WunderlistHelp Thank you so much!

@WunderlistHelp How can I see how much storage I am using with you? When I migrated to Microsoft To Do.. it says I hit my limit but they won't even tell me what the limit is either.. help please!

@westcoastdreama There's not a super-straightforward way to see the total size of all of your files. That said, if you export your account, you should be able to see the size of the .zip file: msft.it/6016T5Zbn

@WunderlistHelp Ok, thank you. Is there anyway to know how much we used with you? Not individual tasks but overall?

@g_e_r_b Apologies, and thanks for the heads up.

@dickelippe You can export from our web page here: msft.it/6017T5RAF