HealthPartners

@jmy9595 Hey! Would you mind letting us know more here so we can help? healthpartners.com/content/forms/… This is a quick way to get any concerns to member services and our leadership team.

@_HealthPartners You have no way on the website or app to contact you other than a plan or care message, which this is NOT. How do I get you to stop calling me about upcoming appointments? Don’t need or want calls, can rarely take them at work.

@ahusty Hi Andrea. We're very sorry to hear that happened! Would you mind sharing more with us here so we can make our leadership team aware? -> healthpartners.com/content/forms/… Thank you!

@_HealthPartners so disappointed with your insurance, I have a very complex and rare case, and they made me feel like they could care less today during a phone call while trying to get a very necessary out of network referral approved.

@ToniLagoon7663 Hi Toni. Thank you for bringing this to our attention. Would you mind sharing more with us here so our team can look into this for you? -> healthpartners.com/content/forms/…

@_HealthPartners Check out this not quality care, left with pulmonary emboli, ER doctor paid to night treat, Beth coleman rewrote this fraudulent letter with wrong numbers and email.

#CTD2025 is the only global awareness campaign dedicated to recognizing and championing clinical research professionals – like ours @RegionsHospital Cancer Center! And now Minnesota has proclaimed May 20th as #ClinicalTrialsDay too! >>> Learn more: mmcorc.org/news

ACORI hosted the Community Inclusive Clinical Trial Design Summit that brought key stakeholders together - including @MMCORC >>> Read the highlights in this month’s Oncology Issues: hubs.li/Q03mglx_0!

@Austin870225863 @UnityPointNews We're very sorry to hear this happened! Would you mind sharing more with us here so we can get you connected with one of our patient representatives and leadership team? ->healthpartners.com/content/forms/… Thank you!

FFS…..@_HealthPartners .@UnityPointNews. Tell your employees to throw disposable items away and fix every god damn door lock in your facilities. I got stuck for 2 hours in one of the bathrooms. When I eventually got out the nurse said “oh, yeah. That just happens sometimes”

@JamesWardenMN We're so glad to hear that, James!

Shoutout to Faith in the records department at @_HealthPartners. She made it ridiculously easy to transfer my child's records for a referral at another provider. Great customer service.

@kkamppaklyz Hey! Just follow our channel and you should be able to afterwards. Thanks!

@kkamppaklyz Thanks for bringing this to our attention. Would you mind sending us a private message so we can have our team look into this?

@sceptre1067 Our apologies! Would you mind calling our Member Services team at the phone number on the back of your member ID card so we can help? You can also reach us at 800-883-2177. Thank you.

Really @_HealthPartners - waiting for approval for my meds - this case Tirzepatide cause joy of type 2

@amityf We're sorry to hear you are having difficulty with you account! Our web services team is available first thing on Monday to help you with this. Just give us a call at 952-853-8888 or 877-726-0203 from 8 a.m. to 5 p.m. Monday through Friday.

@cyberRAH612 You can reach our patient representatives at any time by filling out a short online form. We hope this helps! -> healthpartners.com/content/forms/…

@_HealthPartners 👋🏾 hi. So you have PEOPLE who handle concerns?

@TomLSChan Thanks for the update, Tom. Would you mind calling our web support team at 952-853-8888, or 877-726-0203? They are available Monday - Friday, 8 a.m. to 5 p.m., CT and will be able to help you troubleshoot this issue.

@_HealthPartners Follow up on my app question. Your iPhone app no longer shows “test results” and “appointments.” I have deleted app and restored. Same results.

@gregladen Hi Greg. Our apologies for the wait time! Monday mornings are the busiest for our staff, and we appreciate your patience as we work to answer all calls. Thank you!

@TomLSChan Hi Tom. Thanks for bringing this to our attention. Let us connect with our web services team and get back to you on this one.

@_HealthPartners What’s up with the new iPhone app refresh. Only shows Careline and Contact us. Where’d appts and test results go?

@aje1824 Hey Andrea. We aren't seeing any issues on our team's end. Would you mind calling our support team at 952-853-8888 or 877-726-0203 so they can help you with this? They are available Monday - Friday, 8 a.m. to 5 p.m., CT.

@_HealthPartners Is there any update on this? They’re still not showing up on the app.

@_HealthPartners Most recent app update isn’t showing my appointments, records, etc. for the past few days!!

@5Gbruhaha Our apologies. Please let us know more here so we can help you! -> bit.ly/4dsCpRE

@_HealthPartners Please why keeping customer/Patient on a very long hold.. Please I need to reach out to you.

@JTradewell We apologize for the wait, John. Monday mornings are our busiest times of the week, so we appreciate your patience as our teams work to answer calls. Thank you!

@JeffBaenen We’re sorry about that! When a new vaccine is approved and issued new drug codes, it can take a few days to get it set up in our system. We expect these new codes to be loaded in the system by this weekend. We’ll have someone reach out to you to discuss your options.

WTH @_HealthPartners. My wife and I are covered by your top-tier plan but were told you would not pay for either updated #COVID vaccine bc they were so new your plan has not OKed them. It was in the news that feds were working to OK these new vaccines for a 4-year-old pandemic.