Hartlepool Marina Premier Inn

@jfair79 @js_northeast @Valerie_PI3R. To drive true engagement takes many forms... and I would never take a basic approach.. But I tell you what chocolate cake, a fry up and lots of laughs go a long way Thank you for every drop of sweat + chuckle when the shifts were tough x

@jsnortheast @jfair79.@Valerie_PI3R shattered but happy Jo from Hartlepool Marina PI running for Hartlepool Hospice in the GNR. Well done x grateful to Jo and superb Raise and Match scheme helped raise raised over £3000 over the last several years for a vital service.

Great bit of work from Sarah.. Alongside her home made maps she has sourced an aerial view of hotel to aid guests finding their way around local area to #localhero @js_northeast @Valerie_PI3R @jfair79

@jfair79 @Valerie_PI3R @js_northeast #familyshoutout Cross recognition works! Our PI tmSarah receiving her family meal from @OldWestQuay_ most meal deal upsells. Pink gin for the restaurant team member who goes above and beyond for our hotel guests this month #oneguestjourney.

Absolutely natural receptionist. Great work Sarah @jfair79 @js_northeast

@AuntBessies sweet potato lattices. Got to be honest guys they don't look like packaging 😂

@AndyFr4ncis @jfair79 @SDEBDD @js_northeast @valee Stay at Hartlepool Marina PI and be aware of pirates and over enthusiastic hotel team! All little guests given a free eyepatch and asked for best pirate impression. #arrghhhmyhearties

@jfair79 @js_northeast @WeAreSUGM @placemadebyyou Absolute team effort over at hartlepool marina pi and @OldWestQuay. One guest journey not two!

#hotelheros. @jfair79 @js_northeast @AndyFr4ncis Well-done to team members pictured who have went above and beyond this month for guests. We salute your hard work!

Two of our black belts in operation! Offering a 'full service' welcome morning, noon and nights. The smallest of things can take up the most room in your heart @jfair79 @AndyFr4ncis @js_northeast

Four newly minted blackbelts for Hartlepool Marina. Well done and thank you for all the hard work.. Shaun Rachel Sarah and Stan... Same result but absolutely unique stories of how you cared for guests @jfair79 @AndyFr4ncis @js_northeast

As promised 10th 5*star review in a row. Absolutely great weekend. team absolutely humming with energy and enthusiasm and this shows in our guest scores. #takeabow #teameffort @js_northeast @jfair79 @AndyFr4ncis

Nine 5* star reviews in a row. Result of treating every guest like royalty. Number ten WILL happen this weekend. @jfair79 @AndyFr4ncis @js_northeast

@jfair79 @js_northeast @AndyFr4ncis. Shaun doing his bit to create a great sense of arrival to make sure first impression does nt include seagull sh*t! 😀 Perils of a marina location!

@js_northeast @jfair79 @AndyFr4ncis twitter.com/hpoolpi/status…

Guests can't be wrong-great service score and two black belts for Rachel and Shaun and two more so close. Some great Bank Holiday activities planned to get them over the line. #teameffort

@OldWestQuay twitter.com/hpoolpi/status…

Great bit of restaurant feedback for the guest obsessed Old West Quay Team and a pleasure to pass on 👏 @jfair79 @LiamG1703 @SDEBDD @WeAreSUGM @js_northeast

Reverse wow from guest x. Nothing more powerful than helping to create lifelong memories by just being ourselves. Genuine beats flashy every time. @jfair79 @js_northeast @AndyFr4ncis

Another great result. Stan Sabey our gentleman night receptionist and true ambassador for the hotel and town NAILS red BELT with a head office compliment. Hats off, sir . @jfair79 @js_northeast @AndyFr4ncis