@AmericanAir@mdkarst DM’s don’t get a family back in time for a religious holiday observation. @AmericanAir, you should be ashamed of your ineptitude and compensate this family appropriately.
@AmericanAir And then you cancelled our flight anyway, I could have drove to Chicago. Your crew here at @COSAirport was completely clueless as well. Now we're going on 11 hours at the airport and waiting 30 minutes for a shuttle to a hotel. What a joke @AmericanAir !!
@mdkarst We know how frustrating delays can be. Our team issues these vouchers to assist with the cost of meals during these situations. That said, we do hear your frustration, regret any inconvenience this delay may have caused.