MTN South Africa

@KerryHaggard @taylor_on_tweet Hi there, We are deeply sorry for your loss and for the frustration experienced during this process. Please DM us your details and a brief description of the issue so we can look into it further and assist you. ~DM

My mom passed away late April. A death certificate and death notice are not sufficient for @MTNza to cancel her month to month contract - they need a doc from the Master's Office - which can take up to three months (or more!). In the meantime, they still bill a dead person.

@Aviwe_ii @Skhentwa Hi Mc'Gregor, kindly inbox us your query so we can assist you accordingly.

MTN said they'd gift me 1GB of data if Bafana Bafana scores yesterday and Mokoena delivered bo fvcken @MTNza 🤘🏿🤌🏿

@Aviwe_ii @ChrisExcel102 Hi ChrisExcel, kindly inbox us your query so we can assist you accordingly.

@u_sthembile Hi there, we are sorry to hear about your experience. Kindly communicate with us via direct message for further assistance. -ck

Hi @MTNza why am I not able to buy data or check airtime balance???

@DanielMotlou Y’ello! Thank you for reaching out. The response to our 1 goal = FREE 1GB was so incredible that it impacted the MTN App due to the high volume of customers claiming their gift. The good news? We will be back up and running soon. Thank you for your patience and support. ~MAT

@MTNza What's happening with your App today?🤔

@DengaAxe Hi @DengaAxe, Apologies for the inconvenience incurred. Please note that the issue has been resolved. ~ZN

@MTNza Guys ,I'm trying to buy data via MTN App since morning, but it looks like there is a problem with the app.

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@SG_Twala @G_Marais @InnoDonaldCentN Hi @SG_Twala, Apologies for the inconvenience incurred. Please note that the issue has been resolved. ~ZN

@MTNza @G_Marais @InnoDonaldCentN The app is not working.. it’s just blank

So South Africa 🇿🇦 did scored a goal even though they draw but that free 1GB I haven't received it yet 😪😌 @MTNza #FIFAWorldCup

@NSlagosh Hi @NSlagosh, Thank you for your patience, and we sincerely apologize for the delay and inconvenience caused. We’re pleased to let you know that the issue has now been resolved. You should be able to log into the MTN App and claim your free 1GB without any further issues.

@MTNza how do you promise us free data then the app crushes? Se ka re etsang joalo hle

@QweebsW Y’ello! Thank you for reaching out. The response to our 1 goal = FREE 1GB was so incredible that it impacted the MTN App due to the high volume of customers claiming their gift. The good news? We will be back up and running soon. Thank you for your patience and support. ~MAT

@MTNza gave me a free gig to spend until midnight but I can’t claim it because their app DONT work

@Lettiemolefe1 Hi there, We sincerely apologize for the delayed response. Please remove the SIM from the phone, wait 5 minutes, then reinsert it and restart the device. Once done, test your connection and let us know if the issue continues. ~PT

Hi @MTNza what's wrong with your app?

@BeeCharles6 @MTN Y’ello! Thank you for reaching out. The response to our 1 goal = FREE 1GB was so incredible that it impacted the MTN App due to the high volume of customers claiming their gift. The good news? We will be back up and running soon. Thank you for your patience and support.

@MTN @MTNza please explain

MTN promised 1 GB Bafana Bafana Goal but when I check the app there's nothing😂😂 The worst network provider @MTN

@NomvulaPresh Hi there, thank you for your interest. Kindly communicate with us via direct message for further assistance. -ck

@MTNza There is nothing there to claim.

@pk_matlala @mbalimaphumulo Hi Kamo, there is currently a delay in the provisioning of promotional data. Our support team is actively working to resolve the matter as quickly as possible. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. ~BU

@mbalimaphumulo @MTNza Me too , @MTNza is playing with us

@MTNza iphi le shamgquzu: "Congratulations! Your FREE 1GB gift to celebrate Bafana Bafana goal is waiting for you. To claim it by 23:59, visit MTN App mtn.io/app-gift. TsCs"? App says no gifts to claim.

@Paulla_78 @klivesean Hi there, apologies for any inconvenience caused. There was an issue with the MTN app, but it has since been resolved. Please open the MTN app and check under the MyMTN Gifts tab for the voucher. For further assistance, please DM us. ~AR

@klivesean @MTNza It is evident that the offer was extended under the assumption that our team would not successfully score a single goal. Now they can't fulfil their obligations @MTNza

@mtnza, is this legit, is that link safe? Turn ON RCS.

@DoezyD Hi VENGEANCE, The FREE 1GB was so incredible that it impacted the MTN App due to the high volume of customers claiming their gift. The good news? We will be back up and running soon. Thank you for your patience and support. ~GE

@MTNza where's my 1GB manje? Mokoena came through mos!

@Princesssuper_P @MTNzaService Hi there. Apologies for the inconvenience. Please be advised that due to a high number of claims, there is a delay regarding the MTN 1GB data. Our technicians are working on it; we will advise accordingly.

@MTNzaService Please assist

@MTNza please assist here ! I recharged and got this message but when i go to the app there isnt any gift .so wheres the gift waiting ?

@LesediB_ Hi there, we do apologize for the inconvenience. All has been resolved please do test and advise. ~VH

@MTNza you guys are really slacking , why aren’t we able to buy data ?

@Latifah199X Hi Latifah, apologies for any inconvenience incurred. Please check your DMs for further assistance. ~AR

@MTNza hello my ussd isn’t working

@KAT_JKC Hi there, please advise did you log on to the MTN app to claim the data? ~SN

@MTNza I can't find my gift

@BritonVyce @MTNGroup Y’ello! Thank you for reaching out. Please refer to your inbox we have responded.

@MTNGroup @MTNza You promised 1gig if bafana score now the app is not working

Today, on the Day of the African Child and Youth Day, we honour the courage of the 1976 generation and the young people who continue to shape our future. Together with the Junesixteen 1976 Foundation, @MTNza invites South Africans to join the #CarryThemForward campaign—celebrating unsung heroes, reflecting on our shared history, and connecting youth to opportunities that help them thrive. Learn more: carrythemforward.co.za #YouthDay2026 #DayOfTheAfricanChild #YouthMonth #DoingGoodTogether