MTN South Africa

@blaqenut Hi there. Thank you for reaching out. We will communicate through all the channels and advise accordingly about the product. Please be on the lookout.

@MTNza Hi I'm considering joining the Pi by mtn service, the home internet to be exact and so I wanted to find out if I get to own the router after using the service and I saw that it has a once-off price attached to it. So what are the rules on the wifi router ownership?

An OTP may seem like a simple step to access our accounts but it’s a hot commodity for scammers. The next time we log onto our MTN App or make a transaction, let’s make sure we keep our OTPs secure. If it feels off, report it immediately.#LearnSaferMoves #TodayWeMakeMoves

@zs1dov Please send us a DM with the full details of the product you wish to cancel so we can advise accordingly. ~NKM

@MTNza where can i get a form to cancel my product? And where do i send it?

@noname_man4718 Hi there, we are sorry to hear about your experience. Kindly communicate with us via direct message for further assistance. -ck

@MTNza I have been double billed this month on my data contract sim. Please help!

@MimsMoshupyi @Vodacom Please remove your numbers on the wall for security purposes and contact us via DM for further assistance. ~ZP

Dear @MTNza and @Vodacom please come fix your network tours in this area maps.app.goo.gl/diUL6VxtoCN6BV… We can't go on for months without proper network while we are paying data that goes to waste every month

@Moee692 @mybroadband This is not the kind of feedback we aim for. Please share the affected number via DM for further assistance. ~NKM

@mybroadband @MTNza MTN network has really gone down in alot of parts of South africa. Especially in Johannesburg south Really considering changing my network

@noname_man4718 Hi @noname_man4718, please DM us your query so we may assist. ~ZN

@h_niki67077 Hi NikiH, Please DM us your contract number, ID number, Bank name and type of account, and your email address. We'd like to assist. ~GE

I reported this on 5 Jan and provided: • the invoice • the first deduction • all 82 unauthorised transactions Since then: ignored, bounced between departments, and given irrelevant replies. This is not customer service — it’s avoidance. #ConsumerRights #SouthAfrica

🚨 @MTNza deducted R229 from my account 82 times — totalling R19,000 — from ONE data bundle purchase. These were card transactions, not a debit order. This is not a “glitch”. It’s unauthorised billing. #MTN #BillingFraud

@gaba_ye You are welcome. -KR.

Thanks to @MTNza for fixing my matter. You guys are the best 😀❤️

@gaba_ye Yello Cihoshe. Kindly check your DM. -KR

@MTNza Please give me my phone number back, don't start with me. I have been using my phone number since the year 2000 but now you have the audacity to give my number to someone else.

@kenny_mashigo Hi there, we apologize for the inconvenience caused. Please inbox us your query for prompt assistance. ~TPM

I'm taken from Pila to post by @MTNza I had a router that was taken for repairs 2024 December fast forward the 2026 I got the router back but they have billed me for the time it was away... Now I can't use it before I pay them.. But the router just brought back last month nje.

@Nkarh_Shandu @Vodacom Hi @Nkarh_Shandu We’re sorry to hear about the network issues you’ve been experiencing. Please DM us your number so we can check coverage and assist you further.~ NM

Dear @MTNza we've been in an abusive relationship with @Vodacom for such a long time. Please come and rescue us from these network issues. I already wrote an email. Please respond as soon as you can. Thank you

@KabeloXulu Hi @KabeloXulu, thank you for bringing this to our attention. We’re sorry for the confusion caused. Month‑to‑month plans can change, but the billed price should match the advertised offer. Please DM us your number and details so we can investigate the pricing. ~ NM

@mosa_c Hi there, please dm us your query to assist and advise. ~VH

@MTNza ? Something I should know about Fort Gale coverage (Mthatha)? Data coverage is intermittent

@balloballo_ Hi there, please dm us your query to assist and advise. ~VH

@MTNza Hi MTN , you sell on your website eSIM with data GB for foreign tourist visiting SA ? Thanks

@_uMthobisi Hi there, new app is upgraded one. ^TM

@MTNza why are you discontinuing your functional app for a lesser one? Is it just vibes ukuthi it looks better?

@SemiSemisebetha Please refer to DM for further assistance. ~TR

@MTNza I am already following this page, the inbox is just not opening.

@SemiSemisebetha Please follow our page for further assistance. ~TR

@MTNza Seems like we are not allowed to send inboxes to this account.

@SemiSemisebetha Hi there, please refer to inbox with the reference number in question for further assistance. ~TR

@MTNza Hi MTN, I'm still struggling with my account, paid in January. Requested SIM activation 4 weeks ago, but every update call creates a new ticket, getting nowhere. Can you please escalate this? Frustrated with the looping process.