Repair in Progress

@DepotDisaster Don’t worry, we’ll have new uniforms by the end of 2024 🙃

@drbreadpitt This panel inspired the very first prompt I gave Dall•E when I first got access and I was surprised, but thrilled, with the results

@DepotDisaster Talk App is the worst app I’ve ever used

It only took four hours and fourteen minutes to activate my iPhone 14. eSIM is the future!

Still don’t have service on this phone, but Dynamic Island is kinda cute

@FlaggedForDepot @enrichinglivez What does launch look like for you as an Admin?

depot

@FlaggedForDepot Antithetically, one time during Express Storefront, our cleaning crew didn’t show up for over an hour and we stayed closed until they did. It was glorious.

@resistance1982 @FlaggedForDepot In my experience, folks like you are the exception, not the rule. Far more often, appts booked by Support Advisors come in with wildly inaccurate expectations of scope, price, and TAT that need to be reset during the appt. So thank you for your service, more like you plz 🙏

@FlaggedForDepot Cont’d. we can only tell customers that the prices and turnaround depends on the issue, parts availability, and how busy the store is. I go extra and tell them that the issue may even require that it be shipped out for repair in an attempt to do it by mail to begin with.

@FlaggedForDepot Apple may have thought of that if they actually thought about it instead of just panic-buying four to five hundred Keurig machines in hopes of shushing union talks lol

2) What are qualities that your colleagues on the Admin team have (or you *wish* they had) that make them good teammates, productive, and overall not a drag to work with? Looking for literally any advice y’all have. Thanks in advance!

1) Automation and workflows. Repair Central does not really lend itself to automation, and the version of TextExpander backstage Macs have came out in 2014, but a lot of the tasks are repetitive and I’d love to create some macros to make them more efficient.

I recently accepted an Admin position. I’d love any advice, tips, or workflows from any of y’all that have been in this role for a while and/or work closely with the Admin team. The two biggest things I’m looking for input on:

You know it’s a good day when

@ExpertlyFR Our managers couldn’t take an appointment for the life of them. But Leads and Lead Geniuses are taking appointments when we get busy.

Is every one’s else’s ARS super short staffed, like managers taking GB appointments because we just don’t have anyone

@SnazzyQ plz no

@MyEAPisBetter @FlaggedForDepot Repair Central should get an update where whenever you record an inbound call or in-person contact for a customer checking the status of their repair, it bumps them back down to the bottom of the list.

@FlaggedForDepot alternative answer: okay now your mac is 29/30, have a nice day!

not just airpod pros either, people are coming in with first- second- and third-gen airpods claiming they heard there’s a “recall”

dear apple plz pull tiktok from the App Store I can’t deal with this surge of AirPods appointments