SoundCloud Support

Our users' privacy is important to us. If you have a request involving personal data like Copyright, account access, payments, violations, or legal issues, please go to our Help Center help.soundcloud.com and get in touch with us from there. Thanks for understanding 🧡

@Rubyalcatore @Rubyalcatore I checked that ticket and see there is some delay between our response and your last response. I apologize for this. However, rest assured it will be answered by that team when they can get to it within their normal workflow.

@SCsupport I’ve already done that. Twice! Can someone please contact me regarding my account. This is ridiculous!

@Rubyalcatore Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@rabbit4faced We just followed up via email - appreciate your patience

@SCsupport I don't want to talk to a bot, I've created a ticket a month ago, as I said in my first tweet.

@rabbit4faced Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@Rubyalcatore Dear Jean, could you kindly provide your ticket number so that I may assist you more efficiently? Additionally, we kindly ask that you refrain from sending multiple requests via the Twitter feed, as this enables us to process all requests more promptly. Thank you very much for...

@SEVEREDTearout Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport Hello I need help I can’t get into my SoundCloud due to 2fa please help

Hey there! We are aware of the 403 error that is currently preventing some users from accessing SoundCloud and we are working hard to fix it right now! 🛠️ We'll keep you posted. Thanks for your patience!

@LittleOneBabyB1 Hi there! I am now seeing a response to your ticket. I will close this out now and you can follow up directly there. All the best!

@SCsupport What’s going on with the SoundCloud support service? You never used to take this long to respond to tickets. It’s now been 2 weeks since I submitted a request with no response at all (ticket #4243391).

@McGrizzOfficial Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport so now i don't even have the rights of my own cover? i couldnt make this stuff up if i wanted to. want do yall want now. the photoshop psd file of the cover art?

@hello3948230 I understand your frustration and have been working to move this forward on your behalf. At this time, replying here will not speed up the process, so I recommend responding directly to the original ticket thread. Thank you for your understanding!

@SCsupport check my ticket #4218243, It's been three weeks already

@Rubyalcatore @SoundCloud @Rubyalcatore (github.com/Rubyalcatore) Hi there! We have received your request, and our account support team will be responding to you shortly. Although I don't have an update on the timeline at the moment, please rest assured that your inquiry will be addressed. Sending mult...

@SoundCloud @SCsupport I submitted a ticket/work order on Friday 3/20 and absolutely ZERO response. I’ve logged into the app and tried to troubleshoot through the help center but it’s a bot and it gets you no where. There’s numerous comments of similar situations on Reddit.

@vitorventurin @SCforArtists Hey, thanks for trying! I think the next best option would be to create a support ticket to be sent to the right team. You can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a...

Hello @SCsupport @SCforArtists can you fix this bug? (image attached)

@Rubyalcatore Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@SEVEREDTearout Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@David Search for an article and Otto should magically appear

@SCsupport No bubble, no Otto, just Back to Top

@David Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@Rubyalcatore @SoundCloud @Rubyalcatore No worries!

@vitorventurin @SCforArtists Hi there, can you try to recreate the submission as new and see if that works? This is a new bug we are investigating/troubleshooting, and we have had success with that method. Let me know if that works!

@juneauwho87 @SoundCloud Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SoundCloud @SCsupport When can we finally get a side scrolling button to dig through our like lists and playlists fast like the other app?

@hello3948230 Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help centre, one of our team members will be in touch soon! Thanks

@Rubyalcatore @SoundCloud Hi again, thanks for reaching out. I checked your tickets and found that they are being worked on. We're sorry its taking a little longer right now. We are working hard to respond as soon as we can.

@Rubyalcatore @SoundCloud Hey, could you please let me know your ticket number and I'll be able to check further?

@rabbit4faced @rabbit4faced Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help centre, one of our team members will be in touch soon! Thanks