SoundCloud Support

Our users' privacy is important to us. If you have a request involving personal data like Copyright, account access, payments, violations, or legal issues, please go to our Help Center help.soundcloud.com and get in touch with us from there. Thanks for understanding 🧡

@LIKbvmh Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@defilippo_joe Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport Re: My new release-Free State of Jones. Why is my total listens on my homes page @ 219 soundcloud.com/hillipsand/fre…. While my INSIGHT page says 236 listens?

@krypto_cyou Could you provide a screenshot of the error you're seeing?

@SoundCloudSupport Hello, my account (roNewMedia) was deleted and I need to restore it, but the support page keeps giving me an error ("Oops, something went wrong"). Can you please help me create a ticket?"

@norelockmusic Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport Are you freaking kidding me that my music is a free beats? Dude, what in a hell world is wrong with you?

@FN_ZackMaps How can we help?

@norelockmusic Ahh, sorry to hear about this. Feel free to follow up via that email with any further clarification so we can take another look.

@EmzyGold7 Hey, appreciate the flag. If possible, could you please share a screenshot of the error message? Also, is there something we can help with here regarding the original issue? Thanks

@SCsupport I’ve no been able to create a ticket I’ve tried and tried… it keep saying there was a problem loading decagon

@EmzyGold7 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@BitaBb @SoundCloud Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport @SoundCloud Ticket#4672738:your team asked for details,I sent them all (incl.ISRC),then silence for days.I monetized a selfuploaded track via YOUR button now there's no off switch anywhere in the UI. It's geoblocked for most of my audience;plays fell 97%Please escalate

@RachitSara18515 Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport please look into my ticket - 4683615

@krypto_cyou Hey, could you please let me know your ticket number and I'll be able to check further?

@dkkaydubz Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@RachitSara18515 You're welcome. Have a great day!

@SCsupport please look into my ticket - 4683615

@RachitSara18515 Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@DJ_Ricco Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

@SCsupport Otto sucks. I want a real human

@DJ_Ricco Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@DvousM @SCforArtists You're very welcome. Have a great day!

@SCsupport @SCforArtists Hello! I think 2 tickets may have crossed in the process of requesting the release date change of this track. The original ticket referenced was 4326997 by Alex. The date should be 8-28-2026 and not 9-28-2026. I also replied to his last email. Thank you for your help!

Hello @SCforArtists @SCsupport teams! I need your help. I have a track in your system that is still scheduled to publish on 5-29-26. For legal reasons it needs to be 8-28-26. I submitted a ticket (4415417) some time ago, and it hasn't been changed. I appreciate your assistance.

@DvousM @SCforArtists We confirm that this issue has been resolved, and the release date has been updated as requested. Have a great day!

@StunGod @deadnotesmusic Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport @deadnotesmusic The support robot is not helping anybody!

@deadnotesmusic Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@jennyalbran You can use the link provided to create a ticket, and a member of our team will get back to you to resolve your issue. We appreciate your cooperation!

what the fuck @SCsupport the premier system is being dismantled but the spotify for artists system is broken. If I click on monetize it just leads me to Artist Plans even though I am on Pro already. So I can't monetize?

@wiciastyles Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can. One of our team members will be in touch soon! Thanks

Hey @scsupport, is ticket #4675774 ever going to be looked at? It's been sitting with no response, so I'm trying my luck here.