SoundCloud Support

Our users' privacy is important to us. If you have a request involving personal data like Copyright, account access, payments, violations, or legal issues, please go to our Help Center help.soundcloud.com and get in touch with us from there. Thanks for understanding 🧡

@eccogram Thanks, we'll be touch in soon!

@SCsupport dude really exhausted many days struggling with the image size error when I try to upload my cover art, you can actually do something?

@oo8548644038596 We're unable to discuss access issues further on X. Thanks for your understanding, and any further requests will be processed via email. Thanks

@SCsupport 4471435

@sauteedburrito Sorry, we're unable to go into detail regarding payment issues on X. Still waiting on your reply :)

.@SCsupport Help me

@marcell_varnai As mentioned, one of our team members is looking into this, and will get back to you soon! We're unable to handle these types of requests via X, so email is the only option to help resolve this. Thanks

@SCsupport TICKET NUMBER: 4455572 Please try to take action and provide support ASAP. This service is usless and i am unable to submit the releases without any issues, and it is extremely hard to reach customer support. Dooo something!

@eccogram Sorry to hear about this, we suggest checking all the image requirements that could be causing some issues. Help here: help.soundcloud.com/hc/en-us/artic…

@papermoneyonly Thank you for creating a ticket, we'll respond soon. Appreciate your patience /J

@SCsupport @SCsupport I tried that still no response I already have a ticket number. Please check on my status. I need to get back in my account to release for music. I Never sett up a 2fa code but it’s asking for one Artist name :Chilloutbill “hello SoundCloud” playlist Ticket #4483196

@papermoneyonly Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@tenkitsunemusic We have received your ticket and we appreciate your patience, we'll respond soon! Thanks

@SCsupport This does not resolve my problem. Please kindly look into this again.

@tenkitsunemusic Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@sauteedburrito Hey, we just followed up via email. Lets chat there, thanks!

@joshmobleymusic @SoundCloud Real person here :)

I'm on the artist pro plan on @SoundCloud. Why am I seeing ad's? @SCsupport

@virtual_ad Hey, could you please let me know your ticket number and I'll be able to check further?

@SCsupport Did you not see the screenshot I posted auto is fricking useless

@virtual_ad Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@SubFM @SoundCloud Hey, could you please let me know your ticket number and I'll be able to check further?

@YaboiDragon3 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@DvousM @SCforArtists Hi there! This update request has been processed. Please allow a few days for all stores to reflect the change. Thanks!

Hello @SCforArtists @SCsupport teams! I need your help. I have a track in your system that is still scheduled to publish on 5-29-26. For legal reasons it needs to be 8-28-26. I submitted a ticket (4415417) some time ago, and it hasn't been changed. I appreciate your assistance.

@djryotasaito Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@youngltheking Hey, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. After you search for a help article, you should see the chat bubble. Thanks!

@SCsupport can u help me retrieve my old cloud i lost my log in heres my page Check out Lloyd Of London on #SoundCloud on.soundcloud.com/PClhy8xLdaFBZu… please 🙏

@tenkitsunemusic Hey, could you please let me know your ticket number and I'll be able to check further?

@papermoneyonly Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help center, one of our team members will be in touch soon! Thanks

@SCsupport Can’t log in because I never set up a 2fa code help me

Hey there! We are aware of the 403 error that is currently preventing some users from accessing SoundCloud and we are working hard to fix it right now! 🛠️ We'll keep you posted. Thanks for your patience!

@lothiann5 Hey, could you please elaborate a little, so we can better understand the issue? thanks

@SCsupport Why did I get "artists studio" buttons? they bother me a little

@ZumaDoggLIVE Hey there! We're sorry its taking a little longer right now. We are working hard to respond as soon as we can, and if you have already created ticket via our help center, one of our team members will be in touch soon! Thanks

@SCsupport Otto is ZERO help. I MUST be able to log into my account. I need human interaction to make it happen. You CAN'T lock me out of my account over this two-factor issue. Send a sign in link to my email or something.

@ZumaDoggLIVE Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A