Spark!

Excited to present at the @mashsmd conference this morning. “Patient Experiences that ActivateYour Brand” #brandpromise #experiencedesign #sparktransforms

@DrewDavisHere says it’s not just about transforming a task it’s about creating an Experience.

It's not about asking staff to do more. It's about asking staff to do things slightly differently. #HMPS19

Looking to transform your customer experience? Spark can help! Find out how. Stop by Booth 11 at #HMPS19. We can’t wait to meet you!

“Big E experiences are the unexpected, engaging intentional and designed. That’s where the delight happens.” Chris Holt, Spark CXO #HMPS19

Good morning #HMPS19. Looking forward to hearing from our CXO Chris Holt during the Winning on Customer Experience pre-session presentation.

We must go beyond the functional to the inspirational. Thank you @joepine, @chrisholt_CXO and Ed Goodman @MindShareNetwrk for the engaging and enlightening seminar on Friday. #ExperienceDesign #sparktransforms #CustomerExperience

"The transformation in your organization is only as good as how well you help individuals transform." - @chrisholt_CXO #SparkTransforms #ExperienceDesign

"Instead of just looking at your resume, we consider your story," @chrisholt_CXO on @HolyRedeemer_HS recruitment process. #SparkTransforms

"Spiral thinking, Dreamscaping and your transformation wheel are the basis for transforming anything you want to transform." - @chrisholt_CXO #SparkTransforms #experiencedesign

Your transformation wheel may undergo multiple iterations. With each one, you will see common themes and apply elements of the wheel to smaller and more finite aspects of your dream. @chrisholt_CXO #SparkTransforms #ExperienceDesign

When you dreamscape, try not to judge your ideas both big or small. Brilliant ideas can be born out of the ones that initially appear "unfeasible." #SparkTransforms #ExperienceDesign

See the dream picture. Put it in your mind. Feel what it would be like to be there. Build a plan. Do it. #spiralthinking #SparkTransforms #experiencedesign

We are about to put spiral thinking into action at the Foundations of Transformation Seminar. - Ed Goodman #SparkTransforms #ExperienceDesign

@chrisholt_CXO shares pieces of @HolyRedeemer_HS transformation wheel. #SparkTransforms #ExperienceDesign

"What does your brand mean? What do your values mean? How do they get translated into what you do every day?" #SparkTransforms #experiencedesign @chrisholt_CXO

"Right now each of us is writing a story. Our actions and our behaviors make up our story for each day." - @chrisholt_CXO #SparkTransforms #ExperienceDesign

"The Big E Experience is one that is meaningful, unexpected, personal, intentional and results in delight." - @chrisholt_CXO #SparkTransforms #ExperienceDesign

"Quality, safety and service delivery are expected aspects. When you meet completely unexpected needs in an individual manner, you create a true experience." - @chrisholt_CXO #SparkTransforms #ExperienceDesign

"Your customers, no matter who you are, think about how you take care of them holistically. They think about how you treated them and how it made them feel." - @chrisholt_CXO #SparkTransforms #experiencedesign