Ahmed Ehab@ahmedehab_01
I recently did a migration from a Salesforce solution to a custom one just recently.
I can tell you that integrating with
Salesforce can't be vibecoded, the docs are bad, the APIs keep changing, they have their own SOQL language (that doesn't have joins!), and way more hurdles. It's for that that Twilio is charging $15 per seat/month.
Add to that the many edge cases that Twilio's integration can handle and you can see it will not be a simple nice UI to replace Twilio's integration with Salesforce.
Also, the average Salesforce customer is already paying A LOT of money, so the $15 per seat pricing will be just the cost of doing business.
Remember also after integration you need to keep developing to update the integration with the newest API or your integration will start breaking.
Don't get me wrong, I know AI can do a lot and it can replace simple SaaS features, but there are three reasons why it's not economically feasible enough to cause a dent in these corps:
1- The cost of tokens is going up for frontier models, I had a single prompt that cost me $12 with Opus 4.6. Imagine paying $2000 to $6000 for tokens alone to fully replace only the features you care about from your $20 per month SaaS. Add to that, the person who is prompting will be paid way more in an hour than what you pay a SaaS a month
2- The continuous cost of hosting + continuous token usage to update your solution as needed will be huge.
3- The hassle and fear of things breaking in production is what drives people to go to SaaS in the first place, not having to care about securing the SaaS. This specifically matters with Enterprise clients who hate custom solutions because of that, not even vibecoded ones.
Also, remember you could have always gotten a fullstack dev on Upwork and replaced your SaaS. And some did do that. But most didn't because of the reasons above (just replace token usage with dev hourly price)
I think AI will replace SaaS for bootstrapped founders and early-stage startups, though. Those who can do with a much more stripped-down version of the SaaS they need than the more mature solutions available right now.