Keymailer Support

@Telominas @Keymailer Hi there, it can take some time for our system to track coverage. We recommend waiting for at least 24 hours. If the coverage isn’t tracked after that, you can contact our support team at keymailer.co/help so they can investigate.

Is @Keymailer broken and you're sending gen-AI messages? Because it makes 0 sense that my coverage is tracked, and I get emails about it "not covered", twice this year, for the first time in about SIX years. Coverage had been marked as done for DAYS when I got this as well.

@PaperGoblin @Keymailer Hi there! They should be on top of it by now. Please look out for your email for updates. Thank you!

@KMSupportX @Keymailer It was over 24 hours when I wrote that to you and the reason i wrote to you here is because I'm getting nothing back from your help system with mails. The first time this happened was well over a week ago.

@Keymailer Is your coverage discovery for Twitch broken right now? I've been trying to work out what is going on. I 'think' that if you change game while live, the system isn't picking up on the category change. It only appears to see the initial (first) game category(tag).

@itsmcqueeb @KupoGames @terminalsio @Keymailer For content tracking, everything with the correct tags is tracked automatically. Please check our FAQ page for more details: #tracking-coverage" target="_blank" rel="nofollow noopener">keymailer.co/allfaq#trackin…. For any issues, please raise with our support team so we can investigate.

@itsmcqueeb @KupoGames @terminalsio @Keymailer Hi there, we strive to clearly label every listing but our platform is self-service. Reporting a listing that presents a demo as a full game, will help us follow up with the publisher.

So it looks like devs get spammed by hundreds of Steam key scammers, and content creators get spammed with hundreds of AI generated slop games, and everyone hates using Keymailer. Great ecosystem. :/ I've been making some contacts through Twitter though.

@itsmcqueeb @Keymailer Hi there, it can take some time for our system to track coverage. We recommend waiting for at least 24 hours. If the coverage isn’t tracked after that, you can contact our support team at keymailer.co/help so they can investigate.

@Keymailer @KMSupportX Hi folks, any word on when your Twitch tag tracking will be back online? I'm getting notifications that I haven't covered titles, when I most certainly have. Normally it tracks the game titles I switch to. This seems to have stopped working.

@PaperGoblin @Keymailer Hi there! We've responded to your previous post but if you have any questions, please send us a DM. Thanks!

Twitch streamers who get Keys from @Keymailer Anyone having issues with KM not correctly marking games as covered if the KM game is not the first one covered in your stream? I'm getting no response from KM about this

@Justice_Ste @Keymailer Hi there! Apologies, I’d love to help but I’m not part of the support team. They should be on top of it by now. Please look out for your email for updates. Thank you!

@Keymailer I need some support please. I've already put a ticket in and I've not had a response. I've played a game twice on stream and not had any coverage marked. Dev hasn't responded not have you

@dammit2h3ll @livemotiongames We're sorry to hear that. You can report a problem with the game in your Keymailer account. Go to your Keys, view the key with the problem and select ‘Report a problem with this key’ at the bottom of that page. These reports are collected and passed onto the publisher.

@livemotiongames I was looking forward to playing but the key I got from Keymailer was already used. Hoping to get a replacement. I replied there but didn't know if it went to this team or the KM team.

Guys! The game is out~ Plan your weekend wisely: collect snacks, put chilled cans of monsters around your desk and get ready to spend at least 12 hours with Adam and his demons👺. Grab your copy now: store.steampowered.com/app/3306990/Co… #indiegame #gamedevlife

@weirskynet @Keymailer Hi there. Eligibility isn't permanent, we check this daily, so you might be eligible again soon. All answers about accreditation here: #article158" target="_blank" rel="nofollow noopener">keymailer.co/allfaq#article…. Our playtesting campaigns are open to everyone so you can still get games to cover! Opt-in here: keymailer.co/g/profile/edit…

@Keymailer Why has the accreditation for YouTube changed and I am no longer eligible to use YouTube to request games ? I used it on Monday and now its been removed ? is this a glitch ? have you changed this and not informed users ? What's going On !

@KupoGames Sorry to hear you're having a hard time navigating the platform. Our service has expanded its free service offerings in the past year. If you are open to it, our team provides free 1:1 training and campaign check-ups. Just DM us if you're interested.

The site KeyMailer used to be moderately helpful when I launched EBF5 - a few content creators got keys and it was very little effort to use. Now the site looks incredibly sussy and pay-to-win. Hard to find anything and most features are paywalled now.

@cetxngaming @Keymailer Hi there! Apologies, I’d love to help but I’m not part of the support team. They should be on top of it by now. Please look out for your email for updates. Thank you!

@itsmcqueeb @Keymailer If you encounter a listing showing as a full game that turns out to be a demo, please report it or let us know. If you make us aware of these discrepancies, we can follow up with the publishers.

@itsmcqueeb @Keymailer With Steam Next Fest in full swing, our collections are currently highlighting a huge range of upcoming titles and demos. We try our best to ensure every listing is clearly labeled.

Hey @Keymailer, would you mind doing something about all the developers passing off their demos as general "full release" keys? I prefer not to showcase demos on stream.

@Gatomania01 @Keymailer @MiniTankMayhem Hi there! I’d love to help but I’m not part of the support team. Best way to get help is to send your question from the help page when you’re logged into Keymailer: keymailer.co/help

@Keymailer @MiniTankMayhem Hello Keymailer Team, I need help recovering my YouTube channel linked to an old account I can no longer access. It’s associated with that account, preventing connection to my current profile. I’m eager to cover indie and AAA games. Please assist with transferring it.

Mini Tank Mayhem - Mini Tank Mayhem is a roguelike deck-building tower defense game where you command a powerful mini-tank to repel waves of alien invaders. Trailer: keymailer.co/MiniTankMayhem… Creator: keymailer.co/MiniTankMayhem Press: game.press/MiniTankMayhem @MiniTankMayhem #MiniTankMayhem

@MontelJefferso1 @oRedzra @AvowedtheGame Hi there! The campaign should be working fine as it is now live. If you experience any issues, please use the form at keymailer.co/help to report it.

@oRedzra @AvowedtheGame I noticed tht 2, hope they fix it

Avowed launches on PlayStation 5 in one week! Forge your path and shape the destiny of the weird and wonderful Living Lands.

@Admiredplague @Keymailer Hi there! I’d love to help but I’m not part of the support team. Best way to get help is to send your question from the help page when you’re logged into Keymailer: keymailer.co/help

Anyone know someone @Keymailer about issues with content uploads for coverage. I shot an hour long video for #MovingSimulator and OBS somehow corrupted the back half of the video and I needed to reshoot. Today is technically deadline day, but its saying im past deadline. I promise I'm not horrible.

@ch3ekydevil @Keymailer Hi there! We appreciate you reaching out. We want to let you know that we are on top of this. Please check your email for updates. Thanks!

@Keymailer I've contacted you via email about having issues logging into my account but have had no reply

@MREVILA55 @Keymailer @playcarmageddon Hi there! We appreciate you reaching out. We want to let you know that we are on top of this. Please check your email for updates. Thanks!

@Keymailer @playcarmageddon Having some issue with my account. Tried to reach out to support and can’t get ahold of anyone.

Carmageddon: Rogue Shift - Carmageddon smashes back with brutal roguelite vehicular‑combat mayhem. Trailer: keymailer.co/CarmageddonRog… Creator: keymailer.co/CarmageddonRog… Press: game.press/CarmageddonRog… @PlayCarmageddon #CarmageddonRogueShift

@Red_Venom_Corp @Keymailer Hi there! We appreciate you reaching out. We want to let you know that we are on top of this. Please check your email for updates. Thanks!

@Keymailer hey guys. Hope all is well. I'm having difficulties signing back into the site. Can you help?