MATCHES

@JoanneCharlto16 @JoanneCharlto16 We're very sorry to hear this. Please DM us your order number and contact details and we will look into this for you.

@MATCHESFASHION please can you respond to my messages I have returned 2 coats and due a refund just short of £1000

@pariskord @couponfollow Hi pariskord, thanks for your message. Please can you you DM us your contact details so we can best assist you? Thanks, The MATCHES Team.

@matchesfashion searching for a coupon code - do you have any? couponfollow.com/site/matchesfa… via @couponfollow

@Oonannou @moonbruv @Oonannou please accept our apologies. We would like to look into this for you, please DM us your order number. Thanks, The MATCHES Team.

@moonbruv @MATCHESFASHION Totally right ! I’ve got the same issue with them. Unfortunately they don't seem to want to comply with the general terms and conditions of sale relating to a faulty item.

@Oonannou @moonbruv @Oonannou we are sorry to hear this. Please DM us your order number and we will look into this for you. Thanks, The MATCHES Team.

@moonbruv @MATCHESFASHION Good luck ! This is the worst, most dishonest customer service I've ever seen! Never again @MATCHESFASHION

@moonbruv @Oonannou @moonbruv we are so sorry to hear this. Please DM us your order number so we can best assist you. Thanks, The MATCHES Team.

@moonbruv @moonbruv we are so sorry to hear this. Please DM us your order number and we will look into this for you. Thanks, The MATCHES Team.

@KellyGerrard4 Hello @KellyGerrard4. We're very sorry to hear this. We have passed this onto a member of our Customer Care team who will be in touch shortly. Thanks, the MATCHES Team

@MATCHESFASHION still waiting for news on my brand new bracelet that broke on 17 November. Customer services don’t respond to letters or emails. Why is it taking so long to deal with this???????

@Oonannou @moonbruv @Oonannou We're very sorry to hear this. Please DM us your order number and contact details and we will look into this for you.

@Oonannou @moonbruv Hi Oonannou, we are sorry to hear this. Please kindly provide us with some more information with your contact details via DM and we will ensure a member of our Customer Care Team responds as soon as possible. Thanks, The MATCHES Team

@moonbruv @Oonannou Hi moonbruv, we’re so sorry to hear this. Please could you DM us your order number and the best way to get in touch and we will ensure a member of our Customer Care Team responds as soon as possible. Thanks, The MATCHES Team

@moonbruv Hi moonbruv, thanks for your message. So that we can look into this for you, please can you DM us your order number and contact details? Thanks, The MATCHES Team.

@Domsull @LoeweOfficial Hi Domsull, We would like to investigate this further. Please can you DM us your order number and contact details and so our Customer Care Team can best assist you? Thanks, The MATCHES Team.

@Domsull @LoeweOfficial Hi Domsull, Thanks for your message, we're very sorry to hear this. Please can you DM us your order number and contact details and so our Customer Care Team can best assist you? Thanks, The MATCHES Team.

@moonbruv Hi moonbruv, We are very sorry to hear about this. We are doing our best to resolve your query, however to do so, can you please provide us with your order number and contact details so we can look into this further? Thanks, The MATCHES Team.

@moonbruv Thanks for your message, we're very sorry to hear this. Please can you DM us your order number and contact details and we will look into this for you? Thanks, The MATCHES team.

@moonbruv Hi moonbruv, we’re so sorry to hear this. Please could you DM us your order number and the best way to get in touch and we will ensure a member of our Customer Care Team responds as soon as possible.

@Domsull @LoeweOfficial @Domsull we are so sorry to hear this. Please DM us your order number and we will look into this for you. Thanks, The MATCHES Team.

@Oonannou @acnestudios Hi Oonannou, thanks for providing us with your order details. Our Customer Care Team will be in touch with you shortly. Thanks, The MATCHES Team.

@MATCHESFASHION @acnestudios Thanks ! DM sent, waiting for you to reach me out 🤞

@MATCHESFASHION Hi ! I bought an Acne Studios @acnestudios backpack last October on your website and look what happened! What kind of poor quality is this? It was my first purchase on your eshop and the first time this kind of thing has happened😑

@banana_recruit Hi there, thanks for your message. We are sorry to hear this. Our Customer Care Team have contacted you directly via email regarding this. Thanks, The MATCHES Team.

@MATCHESFASHION Please refund RMF24062025 immediately. It has been over a month and I have not received my refund. I have been communicating with you via email several times and have not received my refund.