NOTHS Support

@RachelMarston7 Hello Rachel, I'm so sorry to hear this,  Please do email us on info@notonthehighstreet.com and we will be happy to help you with this.

@NOTHSsupport hi. I’ve been waiting for a refund for a damaged item for 2 weeks. Can you tell me how much longer I will have to wait?

@AshleyAncasta @notonthehighst Hello, thank you for getting in touch. We're doing our best to get back to all customers. Please contact through Facebook or Instagram for a quicker response.

@notonthehighst @NOTHSsupport just trying to get hold of you but no one answers emails or your online service regarding #guessewhatidid. Truly, where can dismal customer service like be found? Not On The High Street!! Please answer

@JoelShetliffe Hello Joel, I'm sorry to hear this. We will respond to your enquiry as soon as we can.

@NOTHSsupport An order was placed on 9th may with an estimated delivery date of 13th may. The tracking number provided doesn’t work. The website comes up with an error message when trying to contact the seller. No reply to NOTH customer support team. Can someone advise?

@katielamb_ Hello, I'm sorry to hear this, please contact us at info@notonthehighstreet.com and we will be happy to help you further.

@NOTHSsupport An order was placed on 9th may with an estimated delivery date of 13th may. The tracking number provided doesn’t work. The website comes up with an error message when trying to contact the seller. No reply from NOTH customer support team. Can someone advise?

@JoelShetliffe Hello, I'm sorry to hear this, please contact us at info@notonthehighstreet.com and we will be happy to help you further.

@SiHawkes Hi  Thank you for your message. We have been notified of a current access issue to our CMS. Rest assured our technical team is currently looking into this issue as a matter of urgency.  Kind regards Matt Customer Service Manager

@NOTHSsupport good morning. My wife is a seller on your platform and is trying to login to her cms admin portal and getting a ssl certificate error on the web page? Can you DM or advise pls, happy to send a screenshot via DM. Thanks.

@BrisbaneRoad007 Hi Thank you for your message. We have been notified of a current access issue to our CMS. Rest assured our technical team is currently looking into this issue as a matter of urgency.  Kind regards Matt Customer Service Manager

@NOTHSsupport Hi, my trader site in inaccessible, are you aware of any issues? Message reads 'its security certificate is from ssl761338.cloudflaressl.com is invalid

@dan_jhphotos Hi, please send us an email to info@notonthehighstreet.com with your enquiry and we will be happy to assist you further :)

@ErnestinaT43243 @aimee_lanzaxo @Pat_Sander @ElPirataMayfair @LiLLy_Lev7 @castsuppliesuk @Arun84800479 @kkrasimirr @sam_chennai_btm @DMuthuselvant @John_Hopez @VijayRa17333582 @Gnanave08746190 Hi, please do send us an email to info@notonthehighstreet.com if you need support with an order or enquiry - we are happy to help :)

@Rebeccafurlong6 Hey, please email us at info@notonthehighstreet.com so we can help you! :)

@NOTHSsupport I've waited over a month for a gift to arrive and the Seller is totally unhelpful. I now see their reviews are consistently bad. I should have checked, but why don't you? Why do you let them on your site?

@sammyred44 Please email us at info@notonthehighstreet.com or send a DM so we can help you further

@NOTHSsupport please help. Ordered a Mother’s Day gift on Tuesday. No confirmation email payment taken. Spoke to vendor who gave me tracking number which doesn’t work. HELP

@Maverick_E11 please could you send us a DM via Instagram @notonthehighstreet or by emailing us again, typing 'DEANO' in the subject bar so I can locate your enquiry.

@NOTHSsupport Hello, I’m having an issue ordering from your app. Please can somebody help me remedy this. It’s a matter of some urgency. Thanks in advance

@Maverick_E11 Hi, please DM us or email us on info@notonthehighstreet.com so we can get this resolved for you :)

@Mr_T_to_you Hello, please send us a DM or email us at info@notonthehighstreet.com, we will be happy to help you :)

@NOTHSsupport I have a problem that I need to fix

@graceofspadesx Hi, thanks for getting in touch. Please can you DM us or send an email regarding your enquiry to info@notonthehighstreet.com - We will be happy to help you further.

@SharonD27814436 Hello Sharon, I'm so sorry to hear that you have been having difficulties with logging into your Not On The High Street account. Please send us a direct message or, better yet, an email about this at info@notonthehighstreet.com, and we will then try and assist you further. Maria

@sarahchambers__ Hello Sarah, I'm sorry to hear that you have been having difficulties with your purchase. Please send us an email at info@notonthehighstreet.com confirming the relevant order number and email address you've used to place it, and we will then try and assist you further. Maria

@NOTHSsupport I have been awaiting a refund since the 27th Dec regarding a Christmas present that never turned up. Please can I get an update. Thanks

@Mariamsh99 Please see that we have replied to your latest email thread to help resolve your enquiry.

@Mariamsh99 I can see that our Partner and my colleague have contacted you via email but please let us know if you need any further assistance

@TraceyGill1 @Wicked564 I am sorry that you have not had a reply from our Partner-we have responded to your email and will be happy to help get this resolved for you

@NOTHSsupport @Wicked564 I cant send you a private message as I’m not verified? I’m not sharing my email here. The order number is 80599169. I have already emailed and still waiting a reply.

@NOTHSsupport can you tell me how do get a refund on an item I didn’t receive when the seller is ignoring all my messages?