NextGeneration SM

Four key elements to a nextgen service management program: 4) Continuous Improvement Program

Four key elements to a nextgen service management program: 3) Service Support System

Four key elements to a nextgen service management program: 2) Service Request Management System

Four key elements to a nextgen service management program: 1) Customer Engagement Strategy #nextgensm

#NextGenSM needs to respect a new 'maturity' level model: customer aware, sensitive, considerate, focused, driven

Service design isnt the way something looks, or how it works, its what it does

"Next Generation Service Management Thinking" is alive and well and ready for a vibrant and open discussion! #nextgensm