Pennsylvania Gaming Control Board

To protect the interests of the gaming public, the PGCB holds gaming operators to the highest standard. But sometime an issue or error arises. We are here for you and ask that you report any matter to us. If you’ve experienced an issue with a PA licensed gaming gaming operator, you may request an investigation by submitting a formal complaint or dispute through our website. WE DO NOT COMMUNICATE ABOUT COMPLAINTS OR DISPUTES VIA SOCIAL MEDIA. To open a case, you must: • Submit the correct electronic form within 30 calendar days of the incident • Provide your full name and contact information — we do not accept aliases or anonymous submissions • Include detailed information, such as screenshots or emails with the operator Once filed, your case will be assigned to an investigator who will follow up directly. Access the forms here: gamingcontrolboard.pa.gov/gaming/patron-…

The Pennsylvania Gaming Control Board has approved Parx Casino Shippensburg’s updated table games setup. For details on the approved changes, view the casino’s meeting presentation here: ow.ly/r49G50XuSry

The Pennsylvania Gaming Control Board has officially approved Happy Valley Casino’s plans for slot machines and table games. To learn more about what’s ahead for the casino, view Happy Valley’s meeting presentation here: ow.ly/Whg250XuhK4

October proved to be a milestone month for Pennsylvania’s iGaming industry, with revenue climbing to $251,097,586. This marks the highest monthly total ever recorded for iGaming, surpassing the previous record of $238,220,161. Find the full revenue report here: ow.ly/Ok3l50Xu51q

The PGCB public Board Meeting will take place Wednesday, November 19th at 10:00 AM. Join us in person or tune in via the live stream on YouTube. Find our channel ➡️ ow.ly/r4hP50Xt2wV

The Pennsylvania Gaming Control Board will conduct a public input hearing regarding the renewal of the Hollywood Casino York license on Thursday, Oct 30, 2025 at 10:30 AM ET. The hearing is open to the public and will be livestreamed. For additional details and to watch live, please visit: gamingcontrolboard.pa.gov/about/board-me…

If gambling is affecting your life, support is just a call away. 1-800-GAMBLER is free, confidential, and available 24/7 in Pennsylvania. Trained professionals answer every call and connect individuals with treatment, support, and self-exclusion options. Learn what to expect when calling 1-800-GAMBLER 🔗 playpennsylvania.com/news/what-you-…

The Pennsylvania Gaming Control Board approved three consent agreements today, totaling $72,000 in fines involving violations at a Video Gaming Terminal establishment and two casinos. The Board also placed 11 individuals on its various Involuntary Exclusion Lists, prohibiting them from gambling in PA. Three of those individuals were cited for leaving minors unattended in vehicles while gambling. Read more: ow.ly/xY2B50XgrCu

The Pennsylvania Gaming Control Board will hold its public meeting on Wednesday, October 22nd at 10:00 AM on the 2nd floor of the Strawberry Square Complex in Harrisburg. The meeting is open to the public. Join us in person or via livestream. Meeting details and livestream access are available at ow.ly/6rhx50Xf9LQ

Pennsylvania iGaming has surpassed $11B in lifetime revenue, with September adding $283.7M. Read more: ow.ly/BXBX50Xf9PV

7. Need help? - Responsible Play resources → responsibleplay.pa.gov (confidential, free) - Call 1-800-GAMBLER - Have a complaint or dispute? File a complaint with PGCB here → gamingcontrolboard.pa.gov/gaming/patron-…

6. Spot warning signs early - Borrowing to bet, hiding statements, betting when stressed, or needing bigger bets = time to pause

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The PGCB has published its 2024–2025 Annual and Diversity Reports, which provide updated information on Pennsylvania’s regulated gaming industry, including revenue, employment, local spending, and public safety efforts. Highlights: • $6.4B in gaming revenue, generating $2.8B in tax revenue • Nearly 16,000 Pennsylvanians employed: 42% racial minorities, 42% women • 46% of $830M spent locally, supporting Pennsylvania businesses • Continued focus on responsible play and protecting minors The full reports are available here: gamingcontrolboard.pa.gov/about/organiza…

Yesterday, the Pennsylvania Gaming Control Board joined industry leaders at the Responsible Gaming Leadership Roundtable hosted by @AmericanGaming . Executive Director Kevin O’Toole provided opening remarks, and Liz Lanza, Director of the Office of Compulsive and Problem Gambling, contributed to the panel discussion. These conversations advance PGCB’s mission to promote responsible play, strengthen player protections, and support safe gaming practices across Pennsylvania.

Legal, state-regulated gaming provides strong consumer protections and RG tools. Elizabeth Lanza of @PAGamingControl notes these important protections at today's RG Roundtable.