@luticdesign Thank you for your feedback. We understand the challenges with older systems and appreciate you reaching out to support for assistance. Please DM us if you need further help.
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Adobe
46.1K posts
Adobe
@Adobe
Empowering everyone to create. ✨ Need help? Reach out to @AdobeCare
Location: All over the world. Inscrit le Ağustos 2009
215 Abonnements957K Abonnés
@Adobe Благодарю. Сейчас свяжусь с службой поддержки. Но с вашей стороны очень плохо что вы ограничиваете доступ к своим программам, не давая скачать предыдущие версии, так как не у всех пользователей есть новые PC.
Русский
@Adobe конченные. Купил лицензию на год на весь пакет и не могу поставить Photoshop и InDesign, потому что мой Мак не поддерживает версию приложения а предыдущую я не могу установить. Illustrator, Acrobat без проблем и еще некоторые из списка. Пидорасы, по другому не скажешь.
Русский
@CapstickWard @CapstickWard @CapstickWard We understand this is frustrating. Please try reaching Adobe Support here for chat options and help with Adobe Pro: helpx.adobe.com/support.html If issues persist, DM us for further assistance.
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@Adobe tech support no chat and keep getting cut off while adobe pro not functional
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@nell_bert @nell_bert We have replied to your previous comment and are currently waiting for your DM. We look forward to assisting you with your request!
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@Adobe YOUR CUSTOMER SERVICE SUCKS HOW DOES NO ONE ACTUALLY KNOW HOW TO CANCEL AN ACCOUNT
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@nell_bert We understand this is frustrating. Please send us a DM with your account details so we can look into the charges and help clarify the cancellation status.
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@Adobe wish your customer service actually knew what they were doing! cancelled a subscription yet keep getting charged and told it's not their problem :)
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@Adobe Ya había hecho la cancelación de mi suscripción y me acaban de realizar un cargo mensual como si no lo hubiera cancelado!
Español
During a time of tech transformation, what are the pieces that need to move as fast as AI and customers, or faster?
Watch the full conversation between Anil Chakravarthy and @FortuneMagazine below!
FORTUNE@FortuneMagazine
.@Adobe executive Anil Chakravarthy told #FortuneNXTL that the most important leadership trait right now is knowing which parts of your business need to move at AI speed, and which need to move at customer speed. bit.ly/4btR3ds
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@realmeetjames @realmeetjames We see your message and want to help you. Please send us a DM with your Adobe ID and any relevant details, so our team can review your account and help resolve this issue as quickly as possible. Thank you for your patience—we’re here to help!
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@jasmineauguste @jasmineauguste We see your message and want to help you. Please send us a DM with your Adobe ID and any relevant details, so our team can review your account and help resolve this issue as quickly as possible. Thank you for your patience—we’re here to help!
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@Adobe your customer support page isn’t working either . Just as easy as it was for you to take my money should be as easy for me to talk to in regards to returning my money . No UK number or email for any communication.
Please can you provide me with a email or number
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@jasmineauguste @jasmineauguste We see your message and want to help you. Please send us a DM with your Adobe ID and any relevant details, so our team can review your account and help resolve this issue as quickly as possible. Thank you for your patience—we’re here to help!
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@Adobe I cancelled my free trail within more then enough time yet I have been charged three months consecutively. Trying to contact you to get a refund is ultimately impossible feel like I have been scammed not good practice what you’d like to assume is a reputable company.
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@JeanneFinberg @JeanneFinberg Hi Jeanne, as your account is not able to send us DMs, we recommend:
1- Using a different X account to DM us
2 - DM us on another platform (Facebook or Instagram)
We cannot safely assist you on this thread.
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@Adobe As I said I don’t know what you want me to do or how to do it. I don’t see instructions. I use X much and am confused.
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@Adobe feeling scammed. Canceled after didn’t work for me during free trial period, but kept being charged. Can’t request refund cause mailbox is full. Good business practice?
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@JeanneFinberg @JeanneFinberg For your safety, we recommend removing your email from the public tweet. To assist you further, please send us a direct message so we can help you securely.
You may follow the instructions shared on our previous response.
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@JeanneFinberg @JeanneFinberg We understand your frustration. Alternatively, you can still try to reach out to us via social media through a different account. We'll be happy to assist you!
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@Adobe That did not work. You are not a responsible company. I’m not going to waste any time w you. I’ll never subscribe your products again
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We’re sorry to hear about the trouble you’ve experienced. For subscription and refund issues, please reach out directly to Adobe Support, as our direct message inbox has limitations. You can find detailed information on subscription terms here: helpx.adobe.com/account/indivi….
We also checked your account but couldn’t find any private messages from you. Please try sending us a direct message again from this account, and we’ll do our best to help you further!
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@Adobe I tried to send you a private message 3x, but it was rejected ,mailbox full.I subscribed to acrobat a few months ago. I couldn’t use it for what I wanted, so I canceled the subscription right away. Yet I was charged for the next couple of months. Please refund and confirm cancel
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at the library I’ve tried from 2 separate browsers, in 2 separate PCs, cleaning the cache/cookies, restarting all browsers.
It was the library that blocked my files.
At home now, I tried from my cloudbook:
my files were locked only there, I can now access them! (Not edit, but due to specs).
Hopefully tmrw I can continue to work from another public library, where last week my Adobe online had no blocks!
So all sorted this time! I’m super grateful for Adobe’s DM quick responsiveness btw: even if it didn’t sort, it meant a lot🤍
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@Adobe I have very limited access to a PC every day and I walk for many hours to access one, for 2-3 hours maximum per day, and you locked all my hard work!!!!
All my files are locked and were ready to be published tomorrow morning and you don't let me access them!! I layered all the music and sound effects, text, etc!!
Please have support contact me because everything I write in the support chat get reseted!! Please. I worked so hard, mainly wasting hours daily to walk to libraries:
Adobe Express doesn't run on my cloud-book as it has 4GM RAM and 169MB graphic card. Yesterday I tried for all the afternoon and it doesn't run. Don't lock me!!
This "something went wrong" message started to appear when I logged into photoshop to remove the background of a product I created with Gemini!
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@CriB3001 @ElevenLabs @hedra_labs We hear your concerns and want to help. Please send us a direct message with more details about your account or work, and we'll do our best to assist you securely and promptly.
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Please @adobe unlock my work! I can’t neither open all my video-edited videos from other accounts, if I share for colabs!
This happened in a public library where I have only 3 hours of PC use and I need to walk for hours to access Adobe Express!
The support help line is blocked too!
cristina brodu@CriB3001
@Adobe I have very limited access to a PC every day and I walk for many hours to access one, for 2-3 hours maximum per day, and you locked all my hard work!!!! All my files are locked and were ready to be published tomorrow morning and you don't let me access them!! I layered all the music and sound effects, text, etc!! Please have support contact me because everything I write in the support chat get reseted!! Please. I worked so hard, mainly wasting hours daily to walk to libraries: Adobe Express doesn't run on my cloud-book as it has 4GM RAM and 169MB graphic card. Yesterday I tried for all the afternoon and it doesn't run. Don't lock me!! This "something went wrong" message started to appear when I logged into photoshop to remove the background of a product I created with Gemini!
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@thedailyvoicee @thedailyvoicee We’re sorry to hear you’re feeling this way. To cancel your subscription, you can follow the steps here: helpx.adobe.com/account/indivi…. If you’d like, send us a DM and we’ll be happy to assist you directly.
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@Adobe please how do I cancel my subscription? You are after my life .
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