ThredUp

@KMRAPanMedia Hello there! We’d be happy to review this with you further. Please feel free to send us a DM.

@HieronymousBich We're so sorry for the confusion! Please send us a DM and we would be happy to take a closer look into this. 💚

@ThredUp Then why do they not come up as options for “my size”?

@ThredUp why don’t you have plus sizes??

@ChloDubs @thredUP_support Thanks so much for your feedback. We love this idea, we’ll be sure to pass your suggestion along to our team. We really appreciate you taking the time to share this with us!

@ThredUp @thredUP_support it would be great if, when looking at dresses on the site, you could sort by sleeve length!

@happyhomemakerr Thank you so much for sharing your suggestions! We’ll make sure to pass them along to our Product team for future consideration 💚

@ThredUp I shop your site often and I often come across items listed as a "flawed gem". I would like to suggest these gems have a photo and description of the flaw so that the customer can decide if they can mend it. Also a separate category listed as flawed gems that put them all together under one search might be interesting as well. The last suggestion I will make is that you shouldn't charge quite as much as you do for a flawed gem. The customer is taking a gamble and regardless of the value of the item new, a flawed gem is a risk of completely wasting money since most are final sale items.

@bloozers2020 We're sorry to hear that you received an item that may not have matched our description. Can you please DM us with the email you use with ThredUp, your order number, and a description of the item? So sorry about this, and looking forward to making it right for you!

Has anyone had issues with @ThredUp customer service? I received a piece of clothing that was marked as a dress and it’s not and it’s a nightmare trying to get through to customer service … #badcustomerservice #dontshop #california

@Golfgirl9424 @couponfollow Current sales and promotions can vary by account and item eligibility. Please log in to your ThredUp account to view any active sales or discounts available to you. Any eligible promotions will appear in your account while browsing!

@thredup are there any discount codes available? Thank you! couponfollow.com/site/thredup.c… via @couponfollow

@WontGtFooledAgn Thank you for bringing this to our attention! Since some of the needed information is account-specific, please send us a DM with your ThredUp email so that we may look into this further. We look forward to hearing from you!

@ThredUp been on hold w/ a CSA for an hour. ALL of my clean outs have “disappeared” from my account! Acct only showing is $1.60 shopping credit. You have a TON of my clothes, & I’m in the process of filling 2 bags to send you & that’s not on my account either. Concerning!

@bitchimfedup @thredUP_support We’re truly sorry to hear about your experience. We quality check all items before listing, so it’s concerning to learn we missed the mark this time. Please DM us your order details so we can resolve this. Thank you for bringing it to our attention.

@ThredUp @thredUP_support so not only are yall trifling as fuck, you PACKED THIS AND SENT IT TO ME?? yeah ok.

@NeedsYell28531 @thredUP_support Thanks for sharing your feedback! We work hard to list item details, including measurements and materials, as accurately as possible. If something doesn’t match the description or you notice an error, please message Customer Support in the app. We’re happy to help!

@thredUP_support @ThredUp please for the love of god return to human measurements. I love shopping second hand on your site, but with such awful measurements like these, it’s hard to trust any of them. Your computer clearly doesn’t match or surpass human measuring. Pay humans.

@maccormackd @goodhousemag We’re truly sorry to hear about your experience and want to help make things right. Please send us a DM with more details about what happened so we can look into this further and provide the best possible assistance. Thank you!

@ThredUp @goodhousemag HOW CAN THIS BE? YOU SAID ONE OF MY 20 DESIGNER ITEMS SOLD FOR $3.70 BUT NOW YOU WON'T PAY ME OR ANSWER MY EMAILS? IT'S A SCAM

We are so excited that ThredUp's Resale-as-a-Service has been named a winner in @goodhousemag's 2024 Sustainable Innovation Awards in the apparel and footwear category! Check out the full list of this year's winners here ➡ goodhousekeeping.com/institute/a461…

@bog_bussy @pine_m00n Hello there! Sorry to hear you're having trouble adding an address. Please send us a DM with your ThredUp email so we can help you further!

@pine_m00n @ThredUp omg when i find them they're EXTRA getting it i just spent like an hour putting together an order and tried two addresses and they wouldn't accept either and then people bought all the dresses before i could try other ones 😭😭😭

@ThredUp oh my address isn't valid why don't i come to your address you piece of shit

@TexasDaydreamer Hi there - we are so sorry to hear about your experience. We do not steal from our customers as their trust means so much to us. Please feel welcome to send us a DM, we are here to help!

@ThredUp Dishonest staff work here and steal items sent in. Absolutely zero customer service. Thieves!

We believe embracing diversity in all its forms is crucial to fostering innovation and creativity. In honor of International Women’s Day, here's a peek at the role women play in helping us create a more sustainable future for fashion. Thank you to the amazing women of ThredUp!

@singingcath Thank you for bringing this to our attention! Since some of the needed information is account-specific, please email thredup.com/contact with your ThredUp email or send us a DM so that we may look into this further. We look forward to hearing from you!

@ThredUp the latest app update broke the billing/shipping so they can’t be separate. I tried multiple times to purchase, and it never worked. Checked my settings, and the app changed the billing to her name and address, so of course my card won’t accept the charge.

@MollyEMcCluskey Sorry you’ve had a frustrating experience - that’s not what we want for anyone. We’re definitely not a scam, and we’d love the chance to help. Please DM us so we can look into this for you. 💚

.@ThredUp is a scam. That's it. That's the tweet. Stay away.

@m43433 We’re really sorry to hear that your experience hasn’t been positive. We strive to make the selling process as easy and transparent as possible. If you'd like, we can look into your specific situation and see how we can improve your experience. Send us a DM! 💚

@ThredUp your selling practices are disgusting. I have to pay for a bag, you take high fees and I end up with 1.62? I will sell at a garage sale before I ever sell with you again.

@lynnkid Hello there! Thanks for flagging this, and sorry for the trouble. Please send us a DM with your details so we can review your clean out bag and help fix this.

@LemonLoopInc Hello there! We are sorry to hear you are having issues checking out. We would love to assist you further. Please send us a DM with your ThredUp email, we look forward to hearing from you!

@ThredUp “add to cart” isn’t working — two days now. Therefore. I can’t make a purchase. 🤔😤💔 I’ve updated the app, etc.

@sequinsandsales @OgLakyn Hello there! We try to be as transparent as possible with our payouts by having our Payout Estimator and Selling Guides. If you have questions about your payout feel free to send us a DM.

@OgLakyn @ThredUp I know!! But they did that with EVERYTHING of mine!

I sent some things into ThredUp, and all of it was priced pretty fairly except one thing: An early Tory Burch bag they listed as unbranded and priced at like $20. I flagged it, told them it's Tory and now the price has increased 1000%. I gotta put me first, sorry!

@m43433 Hello there! Your safety is our top priority, so please be wary of clicking on any suspicious links. If you need assistance, the only place to get official support is through our website at thredup.com/contact or our official Facebook page at facebook.com/thredup.

@ThredUp Just sent my first batch and am confused. I bought a purse from you, didn't like it and sent it back. You say you don't accept? What? you just sold it to me. Not impressed. Also, why is it impossible to contact you? Not AI