thredUP Support

@CheriBarner Hi there, we’re sorry your experience hasn’t been positive. We aim to keep selling simple and transparent, and your feedback matters to us. Please DM us—we’d be glad to review your situation and help improve your experience. Thank you for your feedback!

@thredUP_support why are you not paying your sellers? Are you having money difficulties? As a long time seller I’m shocked that I am not being paid out for the items I’ve sold. You need to fix this.

@AlexandraRyanS We apologize for any delays you’ve experienced. Please DM us, and we’ll review your request as quickly as possible!

@thredUP_support how do we get a response? Nothing via email or chat for over 5 days

@eromolizzy @ThredUp Hi there! Cart timers are at minimum 30 minutes so that definitely shouldn't happen and we apologize. Could you please send us a DM with the email associated with your ThredUp account? We look forward to resolving this for you!

Hey @ThredUp, I have items in my cart for less than 5 minutes and they disappear before I can buy. What is that about?

@TexasDaydreamer Thank you for voicing your concerns. Rest assured that we keep detailed records of all items received and we're happy to review this further with you please send us a DM with your email address associated with your account. Please don't hesitate to reach out!

DO NOT SELL WITH THIS COMPANY! They are extremely dishonest! They pull off your tags if you sent an item that was new and just unworn) and they mark EVERYTHING as a flawed gem. I sent in items in mint condition (most items never worn and many with the tags still on) and they totally ripped me off. Terribly trained people working here or completely dishonest.

Hello there, Thank you for reaching out to Customer Support! I'm sorry to hear that you received a items not as described. I've issued a full refund for the items to your original form of payment.

@AndreaCurr45842 Hello Andrea! We would be delighted to further assist you with your return request. Please send us a DM with your order number!

@thredUP_support hello- I would like to return an item, however the link I was sent via email to print a return label, takes me to the thread up landing page. How can I get a new link that works? Thank you!

@christinaallie Thank you for reaching out. We have sent you a direct message with the status of the items that you sent in. Please follow up with us via DM if you have further questions!💚

@miggychel @thredUP_support What happened with this? I’m sick about using Thredup to sell things now that I’ve seen how many people are having the same issue. They need cameras and look at them. Their employees at the warehouse are stealing.

@thredUP_support Hello. I mailed in a box with 24 items in it. Only 10 of them were processed. Where are the rest of my items and why weren't they processed? They were approved brands and new with tags.

@morrgyn @ThredUp Hello there! We are sorry to hear about this experience. We would love the opportunity to look into what might have happened. Please send us a DM with your ThredUp email. Looking forward to hearing from you! 💚

@amirgiveon @ThredUp We are sorry to hear about your experience. Please send us a DM with your ThredUp email for further review. We look forward to hearing from you!

@thredUP_support @ThredUp Your rep said “once an order is labeled and shipped out to the carrier, the delivery process is beyond our control.” Great customer support! NOT!

@ThredUp is this how you typically deliver packages? or are they training for the Olympics?

@KOrny_24 Our current chat hours are: Mon-Fri: 6am-9pm PST (7am-10pm MST; 9am-12am EST) Sat-Sun: 6am-7pm PST (7am-8pm MST; 9am-10pm EST) Feel free to chat with us or email at thredup.com/contact 💚

@thredUP_support Hello there! Are you guys open today

@delshaffer Hello there! Please send us a DM with the email associated with your ThredUp account and we would be happy to assist with unsubscribing you from our email list.

@thredUP_support Somehow I started getting your emails and I can't unsubscribe. I found you can report a company that won't allow you to unsubscribe from their emails, visit ReportFraud.ftc.gov and file a report with the Federal Trade Commission (FTC). The FTC requires businesses to provide a clear and easy way to unsubscribe from commercial emails.

@unkwnfcknuser Hello! We send confirmation emails when orders are delivered, please feel free to send us a DM with your account email and we would be happy to take a look at your account and see why you did not receive the email. We look forward to assisting!

@harlem128 Hello there! We sent you a DM with more information!💚

@thredUP_support About The current special that you’re running for standard bags at 50% .What if I don’t want to use the premium service and I just want to pay $14.99 and any items that don’t sell I can just have returned to me. That doesn’t seem to be an option.

@1Awrra Hello! We are sorry you have had trouble reaching us. We just sent you a DM so we can further assist!

@thredUP_support do you still help through dm? Was never helped there so wondering if I should message again about something else

@harlem128 Hello! This promotion applies to Standard kits only. We do not offer un accepted items to be returned with Standard kits! We hope this information helps. 💚

@thredUP_support with this special if you want the unsold clothes returned is it still half price?

@HiPriestessBoo Hello! We are sorry to hear you are running into some issues. Please send us a DM with your ThredUp email to further assist, we'd be glad to take a look!

@thredUP_support Every time I try to edit the description of any of my items for sale, the only pattern I am allowed to choose is "houndstooth," what's up with that?

@elinormills Hello there. We’re truly sorry for the inconvenience you've experienced, this is not the level of service we aim to provide. A member of our team has followed up with you via email. We appreciate your patience and the chance to make things right.

@JulesEldredge Hi there! We're sorry to hear about the trouble with your order. We'd love to take a closer look and help clarify what happened. Please send us a DM with your order details so we can review this further and assist you directly. 💚

@thredUP_support why was my bu doe order cancelled and why didn’t I receive any notice?

@1Awrra We're so sorry to hear that you've had some trouble connecting with our support team. If you are still needing assistance, please feel welcome to send us a DM with the email address associated with your ThredUp account. We're more than happy to help!

@thredUP_support hello, how long can we expect to get a response through DM?

@auozi_ Hi there! We're so sorry to hear that you've had some trouble connecting with our support team. If you are still needing assistance, please feel welcome to send us a DM from the email address associated with your ThredUp account. We're more than happy to help!