@shufflecom I appreciate the support team’s efforts, but there’s still an unresolved issue with two specific bets:
cc56e7bd-3ce8-465a-a5b4-eb7a0c28bc55
5c47b27d-47c8-46df-84db-45530306b41d
@shufflecom I appreciate the support team’s efforts, but there’s still an unresolved issue with two specific bets:
cc56e7bd-3ce8-465a-a5b4-eb7a0c28bc55
5c47b27d-47c8-46df-84db-45530306b41d
Seeing everyone call out shady operators…
Should I drop a thread about our affiliate group being owed $7M by two major operators in the space... One of whom even sent local gangsters to intimidate staff? 😅
@whyyoustream@shufflecom@noahdummett@noahdummett Irrespective of what you decide, the least you can do is give him a reply..
He has played millions and millions on your site and as a player of value, he deserves a response..
We know you are aware of this thread, give a response so he can find closure
@khamzat33 The issue is I hit 4 jewels for 126k, but because of the 250k max win cap I should have only been allowed to risk 94k. Instead I lost the full 126k. They should have refunded the difference. Doesn't happen on Stake for example.
@whyyoustream@shufflecom Hmmm! @noahdummett would be good to hear an official comment on this one.
You should take responsibility no matter if it’s in your favor or users favor!
@navarro_ivar@shufflecom Thanks for asking. The issue is I hit 4 jewels for 126k, but because of the 250k max win cap I should have only been allowed to risk 94k. Instead I lost the full 126k. They should have refunded the difference. Doesn't happen on Stake for example.