AutoProtect

@AlfrescoA @CitroenUK @TradeStandards @BBCWatchdog Hi there, I'm sorry to hear that you didn't have a great experience getting payment for your claim. Please can you DM us your registration number and policy number so we can identify you as a customer? Once we have this we can look into where your payment is. Thank you

@AutoProtect a leading provider? We have put a claim in which was approved by you completed and now it’s over six weeks and no payment. It’s an absolute shambles, we have had a lot of communication and still no payment. @CitroenUK @TradeStandards @BBCWatchdog

@MrDixCooks Hi, I've just sent you a DM so we can look into this for you. Thanks

@AutoProtect Cannot DM reg as X stops me as not verified.

@AutoProtect genuinely appalling service. Waited 2 hours so far in garage as they are waiting for tyre claim to be authorised. I’ve called myself twice and told ‘5 minutes’. Come on!

@PhilWhyman Hello Phil, Sorry to have missed your initial message. If you are still experiencing trouble with your warranty claim, please send us your vehicle reg and policy number via DM so I can pass your query on to our customer care team. Thanks, Kate

@Arshia_Mofrad Hi there, If you need to speak to us about one of your products, you can do so via phone. Call us on 01279 456 500, our lines are open until 5pm today. Thanks, Kate

@GraemeM86992442 Hi there, Sorry to hear you're having trouble with your warranty. If there is anything else we can do to help, please send us a DM with your vehicle reg number and we'll be glad to help. Thanks, Kate

@AutoProtect Absolutely one of my worst ideas that buying from a dealer with a warranty was worth anything.

@cv_amith Hi there, Sorry to hear you're having trouble with the app. Please can you send us a DM with the type of product you have and your vehicle reg number and we'll be glad to help. Thanks, Kate

@AutoProtect I am only able to amend my vehicle or personal info once I download your app. How can I make any other changes , say to get a new product or to cancel an existing cover?

@bhellberg Hi Ben, Sorry to hear you're still waiting for your GAP refund. Please can you direct message us your full name, vehicle reg and policy number so we can locate you as a customer and look into where your payment is? Thanks, Kate

@AutoProtect still no sign of my gap insurance refund two weeks after cancelling. Can't get through on the phone and the app is not working either. Please can you sort this asap.

@rosspj15 Good Morning Ross, I'm sorry to hear you've been struggling to get hold of us. Please can you DM me your full name, policy number and vehicle registration so I can ask a member of our team to look into this as a priority? Thanks, Kate

@AutoProtect still no sign of my gap insurance refund nearly two weeks after cancelling. Can't get through on the phone and the app is next to useless. Please can I have my money back asap.

@ChrisMaloney77 Hi Christopher, Sorry to hear about this, please accept our apologies. I’ve just followed you back so if you could please send me your full name, policy number and vehicle registration via direct message I will ask someone to look into this for you.

Pleased to feature in @bodyshopmag today raising awareness of the potential costs of minor damage and why insurance is so important:

@DickyDodd @Ford @forduk @itvMLshow Hi there, We have already responded to you on this matter in writing. If you wish to pursue it any further, you'll need to follow the steps outlined in our recent communication delivering our final decision on your claim. Best regards, AutoProtect

Come on @AutoProtect do the right thing and get the Alternator changed to a Genuine @Ford @forduk Since the after market Alternator was fitted I'm getting issues daily.... All for the sake of £180 Extra that you wouldn't pay. @itvMLshow #warrantyclaim

@DickyDodd @Ford Hi there, I'm really sorry to hear you're disappointed with the service you received on your warranty. Please can you send me your full name, policy number and contact telephone number so I can ask a member of our customer support team to get in touch? Thanks, Kate

Extremely disappointed with @AutoProtect I've had an after market Alternator fitted last week instead of a @Ford unit (the difference is £200) & my car still has problems Even with an uplifted £2,000 claim limit, AP expect ME to pay the difference Shocking for a £900 policy!

@Ed_Swift Hi Edward, I'm sorry to hear you're disappointed with your recent experience with us. Please can you DM me your policy number, full name and contact details and I will follow this up with our customer team. Many thanks, Kate

And after hours of phone calls to @AutoProtect their suggestion to not being able to fulfil their obligations is cancel the policy. I really hope that’s with a full refund?!

@AutoProtect should be really embarrassed with themselves. Not only do they #lie and say they don’t have approved/preferred garages to use when doing their #sales pitch, no one, including their preferred supplier @Halfords_uk will work with them as they’re so much hassle.

We're at the #MTAwards23 with @MotorTraderMag this evening. Looking forward to catching up with clients and colleagues! Pop by and say hello to the team on tables 12 and 14 🏆

Thanks for having us, @Ancaster_Group. A great day as always.

@Charlot84989407 Hi Charlotte, Please give our team a call on 01279456500 and they will be able to advise on what to do next. Thanks!

@AutoProtect hello it won’t let me DM you but I need help as I brought a car Saturday 13 plate but I’ve read your terms and conditions and it states a car can only be up to 10 years. So I want to know whether the warranty will count or I’ve been missold it? Thanks

@dorosth Hi there, I'm sorry to hear you've been having trouble with your claim. Please can you DM us the vehicle reg number, your full name and policy reference so we can look in to this for you? Many thanks, Kate

@AutoProtect can someone contact me asap please. Appalling customer service. You paid for a claim I made but never actioned (as Meantime sold my vehicle) and you are not willing to chase repairer to see what he did with funds (that I am being told) you paid. And I can’t get a ref

We are thrilled to announce that AutoProtect Group has been nominated for the @MotorTraderMag Industry Awards in the Warranty/Added-Value Insurance Products Provider of the Year category! #MTAwards23

@morganpeters69 Hi Morgan, Please DM us with your query along with your policy number and vehicle registration and we'll be pleased to help you. Best wishes, Kate

Please can you follow me back @AutoProtect so I can DM you. Need to speak to someone about claiming on my extended warranty, thanks