CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@x_RWCM Hi there. We’re sorry to hear you’re experiencing an issue with your e-Transfer. If the problem is still ongoing, please feel free to DM us with more details. ^Steven

@cibc is your website down or something? Been waiting an hour for an etransfer from a CIBC account......

@Bellaciao114037 Hi there. We’re sorry to hear about your frustration with the dispute process. We’d like to discuss your concerns in more detail and see how we can help. Please send us a DM at your earliest convenience. ^Steven

What was the outcome of that investigation with all the evidence you got? I expect a conclusion and credit of all my money not a “conditional credit”

@Stiener13 Hi there. We’re very sorry to learn about your father’s experience and understand how concerning this must be for your family. If you’re comfortable, please send us a direct message with more details so we can review this further. ^Steven

Stay away from @cibc, they are a poor excuse for a bank and abuse the elderly by locking them out of their accounts and delay seniors from accessing their funds. My father has been waiting 4 weeks to access his hard earned money and they still won't help him. @City_tv @CBSNews

@bsimon1976 @Jean__Emard Bonjour, nous sommes désolés pour les inconvénients que cette situation peut causer. Nous vous demandons de bien vouloir essayer de nouveau. Merci de votre compréhension. ^Mei

@Jean__Emard @cibc Ha OK c'est pour ça que le site de ma carte crédit cibc/Costco ne fonctionne pas.

Toujours pas rétabli. Quelque 6 heures de panne Internet chez @cibc Inquiétant pour une institution bancaire.

@RajShah9305 Hi there. We’re truly sorry to learn about your situation and the stress this has caused. We’ve received your direct message and will continue this conversation there to ensure your privacy and provide further support. ^Steven

@cibc URGENT! HELP NEEDED! You blocked my accounts even after I set up payment plans with the agents and blocked my funds! Leaving me with nothing! I'm starving here!

Hi there. Thank you for reaching out. We understand your urgency and appreciate you contacting us. If you’re still seeing the error message, please call the number shown in your app’s screenshot at your earliest convenience so we can assist you directly. Your security and access are important to us. ^Steven

Hey @cibc, I contacted customer service yesterday regarding my Interac e-Transfer block. I confirmed that I am using the 'PayPenny' app for my transactions. Please fix the issue and enable the e-Transfer option on my mobile app as soon as possible. It's urgent!

@TaylorSicard Hi Taylor, we sincerely apologize for the inconvenience and appreciate your patience. We ask to please try again. Thank you for your understanding. ^Steven

@cibc your iOS app and website are both broken people cannot login.

@sapkota10831 Hi there. We have responded to your previous post and are sorry to learn about this issue. Please give us a call at 1-800-465-2422 or send us a DM at your earliest convenience. ^Steven

@cibc I dont know what happens to your system . It's been more than 18 hrs you havenot fix it yet . I have balance in my account but its saying no funds available and when I tap to bus it isnot working and due to this I have to walk to work in this shit rain soaking in the rain.

@sapkota10831 Hi there. We’re sorry to hear you’re having trouble transferring money, even though you have sufficient funds in your account. For assistance, please feel free to give us a call at 1-800-465-2422 or send us a DM. We look forward to assisting you. ^Steven

@nana_nabob @cibc Cannot transfer money even though I have in account

@cibc Waiting on hold for 30 minutes. So called Investors Edge Imperial Customer. Terrible

@nana_nabob Hi there. We’re sorry for the wait time and understand how frustrating this can be. Thank you for your patience, we value your feedback and are committed to improving your experience. ^Steven

@k8tbear6 Hi Kate. Thank you for bringing this to our attention. For your security and to resolve this matter as quickly as possible, please give us a call at the number on the back of your card. Our team is ready to assist you with your account access and the unknown transaction. ^Steven

@King_z888 @cibc @canadapostcorp I can’t get in to my account and my card was used for an unknown transaction and now my password is incorrect?

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@PussSnatch69147 Hi there, we apologize for the inconvenience and truly appreciate your patience. Kindly try again at your earliest convenience. Thank you for your understanding. ^Mei

@cibc @xcarradiox @elifrompost_ I’m having the same issue, is there an eta as to when it will be back online?

@cibc im having this message for both of my devices, is the mobile app working at all?

@RChambers1967 Hi Russell, we apologize for the inconvenience and truly appreciate your patience. Kindly try again at your earliest convenience. Thank you for your understanding. ^Mei

@cibc please advise why the mobile application is having problems a day after an update was performed. If you cannot check for bugs prior to releasing an update you shouldn’t release the update. The new format does not appear to look any better than the previous

@missmassform Hi there, we apologize for the inconvenience and truly appreciate your patience. Kindly try again at your earliest convenience. Thank you for your understanding. ^Mei

@cibc what's the issue with your banking app?

@grandwazzoo45 Hi Pete, we apologize for the inconvenience and truly appreciate your patience. Kindly try again at your earliest convenience. Thank you for your understanding. ^Mei

@cibc @canadapostcorp online banking still down, I mean really? what is going on at cibc?

@MaahirMomtaz12 @CTVNews Hi there, we sincerely apologize for the inconvenience and appreciate your patience. We ask to please try again. Thank you for your understanding. ^Mei

@CTVNews Yeah CIBC and Simplii were down Saturday night

#DEVELOPING: Thousands report issues with CIBC mobile app, online banking: Downdetector ctvnews.ca/business/artic…

@basketballbrah Hi there, we apologize for the inconvenience and truly appreciate your patience. Kindly try again at your earliest convenience. Thank you for your understanding. ^Mei

@cibc how many more times are you going to cost me and everyone else affected time and money because of your poor infrastructure?

@SuzieCanuck Hi Sue, we sincerely apologize for the inconvenience and appreciate your patience. We ask to please try again. Thank you for your understanding. ^Mei

Looks like CIBC Mobile is back up

@King_z888 @canadapostcorp Hi Daniel, we sincerely apologize for the inconvenience and appreciate your patience. We ask to please try again. Thank you for your understanding. ^Mei

@cibc @canadapostcorp WTF is going on? Haven't been able to access the account all day.

@possiblecanadia Hi there. You can connect with our Telephone Banking service at 1-800-465-2422, our assistance is available 24/7 at this number. Thank you for your understanding. ^Mei

@cibc is your telephone banking open at least?