CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Hi there. Thank you for sharing your experience. We understand how frustrating it can be when your credit limit changes due to a late payment, even a small one. Credit limits and payment history are reviewed regularly as outlined in our Cardholder Agreement. For more details, please refer to our agreement here: cibc.com/content/dam/pe…. If there is anything you would like to discuss further, please feel free to DM us. ^Steven

@cibc is so lame, they take away my credit limit because of one late 10 dollar payment. There are no people with brains in charge of anything anymore.

@Dineshkpathak Hi Dinesh. We did not receive your DM, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/… ^Steven

@cibc 2+ weeks without a replacement credit card after expiry. Zero communication, zero accountability. Customers left financially restricted. Escalation to Ombudsman & regulators will follow if unresolved.

Hi Carlos. We’re truly sorry to learn about your experience and understand how frustrating this must be. This isn’t the standard we strive for at CIBC, and your feedback is important to us. Please DM us with more details so we can look into this further and work towards a resolution. ^Steven

I’m extremely disappointed with the lack of accountability from @cibc. One of their ATMs dispensed a torn $100 USD bill, and when I reported it, they refused to take responsibility or offer a solution. This is unacceptable, customers shouldn't have to bear the consequences...

@JayJjtml555 We have now received your DM and will continue the conversation there. ^Steven

@cibc I tried..how do I do that?

@cibc this is yo inform all customers of CIBC lack of service. I paid 12.00 to stop a pre authorized payment a few days ago, as I am a senior and I miscalculated my budget. I informed the vendor, who was very supportive and they told me I was too late to have them reschedule , however I should simply stop the payment at my bank..which I paid for and did...This morning, I found my account overdrawn as they did not stop the payment and the excuse was that the payee [the only one I have, so obviously the cancellation was to them]..their excuse is that the vendor name had an 'a' in front of the name, exactly as it is spelled in every statement I have since paying them every month for over 2 years..so now they also sent back another payment to another business as by them allowing the payment that I paid to stop, has messed up everything for me..as well they actually charged me fees for their screw up....If you are a person who prefers a bank to do what you pay them to do, stay away from these people

@AntiVenom42420 Hi there. We’re sorry to learn about your recent experience. This isn’t the level of service we aim to provide. If you’d like to share more details or discuss this further, please feel free to DM us. ^Steven

I just had a banker at @cibc that wasn't listening and rude regarding a card relacement request just convince me that Ai for bank tellers is the way to go

@AmanSha20370772 Hi there. We did not receive your direct message, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/… ^Steven

@cibc has stolen $10, 460 from my account. Check your Online portal to make sure, it has not happened to you. I noticed one of my saving account worth $10,460 disappeared from my portal with no notification whatsoever from @cibc . It has been THREE months dealing with them but

@Dineshkpathak Hi Dinesh. We’re sorry to learn about your experience and the inconvenience caused. Please send us a DM so we can better understand the situation and see how we can help. ^Steven

@thundamoon11 We apologize for the ongoing difficulties you’re experiencing connecting with us. We understand how frustrating this is. We’ve received your DM and will continue to support you there. Thank you for bringing this to our attention. ^Steven

@cibc 3rd time calling waiting on hold and you pricks hung up again

@thundamoon11 Hi there. We’re sorry you’re having trouble reaching us and for the frustration this has caused. We’ve received your DM and will address your concerns further there. ^Steven

@cibc your customer service is a joke. Been trying to get someone on the phone all morning. Waited 30 min and you guys hung up. Still on hold for a credit card issue, thanks

We’re sorry to learn you feel this way. Our intention is always to support our customers, and we regret that your experience has left you feeling otherwise. We have responded to your previous posts, and if you’d like to continue the conversation or share any additional details, our offer to connect via direct message remains open. ^Steven

@cibc you are committed to screwing people around..WARNING to Seniors...stay away..I will openly show anybody the lack of caring after they screwed me over from their mistake..I have the whole conversation

@JayJjtml555 Hi Rick. We’re sorry to learn about your experience. We’ve replied to your previous post and our offer to connect via direct message still stands if you’d like to discuss any remaining concerns. Your feedback is important to us. ^Steven

@cibc @cryptotreasurer in other words CIBC does not give a shit about their customers indues..just get the hell out of there and find somewhere that they actually respect customers..and if you are a Senior..they will run right over you and never take responsibility for their mistakes....

@cibc I bought physical precious metals back in 2023 through the CIBC Online Banking , Now I want to sell it Back to the Bank, it has been a very bad experience so far. 1) I reached out to Customer Care and they told me I can walk into any branch and they can help me.

Hi Rick. Thank you for sharing your experience. We understand how upsetting this must be, especially when you took steps to avoid this situation. Your experience matters to us, and we’d like to learn more. Please send us a direct message so we can connect and discuss your concerns in more detail. ^Steven

@naknamputz Hi there. We sincerely apologize for any inconvenience this has caused. Please know that these security checks are in place to protect your account and funds. Your feedback is important to us, and we appreciate your understanding. ^Steven

Use @cibc global transfer the first time. It’s been 3 days, no money to destination. Got call from CIBC trying to see if it is a fraudulent transaction. Geez. Paypal Xoom is way better!! Not using this feature ever again. First and Last.

@AmanSha20370772 Hi there. We’re sorry to learn about your experience and understand how concerning this must be. Please send us a direct message with more details so we can better understand the situation. Thank you for bringing this to our attention. ^Steven

Hi Rajat, thank you for your feedback. At this time, we do not support Garmin devices, but we appreciate hearing from clients about features they’d like to see. If support for Garmin watches becomes available in the future, we’ll be sure to let our clients know. We also encourage you to visit: cibc.com/en/personal-ba… and select the "Feedback" button to provide any feedback regarding this. Thanks again for reaching out! ^Monique

@cibc do you have any plans to support Garmin watches for contactless payments?

Hi there, we don't mean to keep you waiting and certainly understand your frustration. We encourage you to please stay on the line and we will be with you as soon as possible. In the meantime, if you happen to have a general question that does not require access to your accounts, feel free to send us a DM and we'll do our best to help while you wait on the line. ^Monique

@cibc I’ve spent over an hour on hold just to make a withdrawal from an investment account because you offer no option to do it online. Still waiting! Your customer service is horrendous!

Hi there, we’re very sorry for the long wait times you’ve experienced and understand how frustrating this must be. Our teams are working hard to assist all clients as quickly as possible. We encourage you to stay on the line, as your call will be answered as soon as an agent becomes available. Thank you for your patience and feedback. We’re always working to improve our service. ^Monique

@cibc I've been on hold with 2 different people now for well over an hour just to make a withdrawl from an investment account because you don't make it possible to do this online. Still waiting! Your customer service is horrendous!

@satyen88242 Hi Satyendra, thanks again for reaching out. We've responded to your previous post. If you have any further questions or concerns, please do not hesitate to send us a DM. ^Monique

@cibc Dear CIBC Support Team, My name is Satyendra Giri (satyendragiri059@gmail.com). I am a CIBC customer and I am currently in India. I am unable to access my online banking because my Canadian SIM card is inactive and I am not receiving the security codes

@cibc Dear CIBC Customer Support, My name is Satyendra Giri. I previously had an account with CIBC in Canada. Currently I am in India and my Canadian mobile SIM is inactive, so I am unable to access my online banking. I would like to request help to reactivate my account

Hi Satyendra, thank you for reaching out and sharing your situation. At this time, we do not support a general email inbox for account-specific inquiries, as this helps us protect your privacy and security. If you are unable to make international calls using your regular phone service, you may wish to use a VOIP (online telephony) service to complete the call using WiFi. If you choose this method, please dial +1-800-465-2422. While we are unable to recommend any specific VOIP services, there are a number of reputable options available online that many clients use to reach us from outside Canada. A quick online search can help you find some of the most popular and reliable services. Additionally, you may want to speak with your service provider to explore more flexible or cost-effective options that support international calls, as they may be able to offer a plan that better suits your needs. Thank you for your understanding, and please let us know if you have any further questions. ^Monique

@cibc Hi @CIBC, thank you for the response. I am currently unable to make international calls from my location in India due to technical/connectivity issues. or is there a dedicated email support team that can assist me with this specific update? I am ready to provide any documents..