CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Bonjour, nous sommes désolés pour l’attente. Veuillez rester en ligne et nous serons avec vous dès que possible pour vous assister en rapport à votre préoccupation. Si vous avez une question d’ordre général qui ne nécessite pas d’accéder à vos comptes, veuillz envoyez-nous un MP et nous ferons de notre mieux pour vous aider. ^Monique

@cibc Trois heures à entendre en boucle : « Un conseiller va bientôt prendre votre appel. » Pendant ce temps, je suis à l'étranger avec ma carte de crédit bloquée. Service à la clientèle déplorable.

@LilOldMee Thank you for messaging us. We have received and responded to your DM. ^Steven

@cibc Done

@cibc ALL YOUR BANK MACHINES FOR US CASH ARE EOTHER BROKEN OR DOORS LOCKED AND CANT GET IN!!????

@B_Real_The6ix Hi there, thank you for sharing this feedback. We’re sorry to learn about your experience. If you’d like, please send us a DM so we can learn more about what happened and discuss your experience further. ^Steven

@cibc please do something about their customer service. I’m handicap. I call in to pay my bills same 3 bills every month. 2 of them are always posted. Agents don’t know what to post dated payment is & when they reconfirm, it’s the wrong amount!

@GrumpyT5 Hi there. We're aware of the issue and are working hard to resolve it. Our Technology Team is working towards having this fixed as early as possible. We sincerely apologize for any inconvenience and appreciate your patience. ^Steven

@cibc why is mobile banking unavailable

Hi there. We're aware of the issue and are working hard to resolve it. Our Technology Team is working towards having this fixed as early as possible. However, we can't comment on an estimated time of repair. We sincerely apologize for any inconvenience and appreciate your patience. ^Steven

@cibc How long till you’re functional

@sexymamanelli Hi there. We're aware of the issue and are working hard to resolve it. Our Technology Team is working towards having this fixed as early as possible. We sincerely apologize for any inconvenience and appreciate your patience. ^Steven

@cibc Like fr been like 2 days now online and mobile been down I have bills to pay I can’t do anything

We stand with everyone impacted by the recent wildfires. If you are a CIBC client experiencing financial impact from the wildfires we’re here to help. Please call us at: 1-888-997-0929.

@colblake_yqr Hi there. We're aware of the issue and are working hard to resolve it. Our Technology Team is working towards having this fixed as early as possible. We sincerely apologize for any inconvenience and appreciate your patience. ^Steven

@cibc why is the banking system down? right now

@DChibani Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

Cibc is the worst canadian bank.

@OnlineThings1 Hi there. Thank you for the additional details about your Selkirk MB branch request. We truly regret the delay in receiving your replacement card. Our Costco Mastercard team at 1-866-346-2999 will be able to check on your specific order. ^Steven

@cibc I asked that the credit card be sent to your branch in Selkirk MB. Still no notification to come and pick it up. There are lots of transactions awaiting the credit card payment. Please do better. It is 10 business days with no CC.

Hi there, thank you for sharing your experience. We sincerely apologize for the frustration you're experiencing with your Costco Mastercard replacement. If it's been more than 10 business days since your card was cancelled, we'd encourage you to reach out to our Costco Mastercard team directly at 1-866-346-2999 so they can investigate the status and expedite a resolution for you. ^Steven

@cibc why is CIBC Canada causing a great distress and delay to their customers using their credit cards? I have a Costco credit card with you and I reported a fraudulent transaction. My card was cancelled immediately but no card yet to me.

@jacobs_cda You are most welcome John! Thanks for enabling it and giving it a try. We appreciate the feedback, and we hope push notifications make things more convenient for you while travelling. If you run into any issues, please let us know. ^Steven

@cibc Thx for the quick reply. I have turned this on - let’s see how it goes.

2FA codes should also be available by email. When travelling, my home eSIM is off and I use a local data-only eSIM, which means I can’t receive SMS or calls. Also, SMS fraud alerts are useless. WhatsApp would also be fine. TY for your attn to this matter. @cibc @SimpliiFin

@mcnchie Hi there, thank you for reaching out to us. We have received and responded to your DM. ^Steven

@aneilsingh Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

@cibc yet another reason premium edge folks are leaving...

@princessemjd Bonjour Marie-Josée, nous avons bien reçu votre message privé et nous poursuivrons la conversation avec vous à cet endroit. Merci. ^Steven

@cibc Mon fils viens d'envoyer un à: client.care@cibc.com. Son nom est Charles andré Dubuc (j'ai fais ces posts pour lui, c'est son compte qui est bloqué)

@CIBC J’aimerais comprendre votre façon de faire. Bloquer les comptes d'un client parce que ses pièces d’identité devaient être mises à jour. Résultat : impossible de voir ses soldes, impossible d’utiliser sa carte de débit et tout ça, sans aucun avis préalable

Bonjour Marie-Josée. Nous sommes sincèrement désolés de la situation et comprenons à quel point cela peut être frustrant, surtout lorsque votre dépôt de paye et vos paiements sont touchés. Veuillez nous envoyer un message privé afin que nous puissions vous guider vers la meilleure façon d’obtenir de l’aide. Merci. ^Steven

@cibc @cibc Toujours pas accès. Dépôt de paye refusé, paiements refusés. INACCEPTABLE. Prochaine étape je contacte un journaliste, je suis à court de ressource.

@Sam_Alan10 Hi Sam, we're sorry to learn about your experience and understand your frustration. We've received your DM and will continue addressing your concerns there. ^Steven

@cibc @canadapostcorp You have fallen as a bank or financial institution - 5 hours today to reach customer services and three complaints. This is another level of customer carelessness. Get back to me ASAP please.

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@SaBeDesign Hi there. Thank you for providing the case number, it appears that our team has been in recent contact with you. If you require any additional assistance, please send us a direct message, and we will be happy to assist you further. ^Mei

@cibc A CIBC system billing error pulled my full current balance instead of my amount due, draining my chequing account into the negative. I am facing severe financial hardship reference#12067990