CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

@Victormuscat5 Hi Victor, we’re sorry for the confusion and inconvenience. Please send us a DM confirming the branch location details and the time you visited and we’ll review this with our team as soon as possible. ^Steven

Went to Skymark CIBC it shows the branch is open from 9.30 to 5.00 pm today, the sign on the door says it’s open also but the doors are lock and nobody there. #cibc

Thank you for sharing the screenshot and bringing this to our attention. Error 0001 is a general error that can indicate various issues, ranging from technical problems to restrictions on your card or account. Here are a few steps you can try: Check Online Banking: Please log in to your account using a web browser. If everything works fine there, try updating or reinstalling the mobile app. If the Error Persists: If you encounter the same error on online banking via a web browser, please call us at 1-800-465-2422. Our support team is available 24/7 to assist you. ^Steven

@cibc I have been trying to access my CIBC app for a week now by filling out my personal information to gain access to my information. I have been getting an error message. Are you going to fix this or am I going to close my account? You decide.

We noticed that your previous post included details such as your transit, institution, and account numbers, which are considered sensitive banking information. Our intention was to help protect your privacy and security. If you have any further questions or need assistance, please feel free to reach out to us directly. Your security is our priority. ^Steven

@cibc Where did you see my banking information

Send me your acct

Hi Thomas. Thank you for your feedback. At CIBC, we take the security and privacy of our clients very seriously. For certain transactions, such as cashing cheques, we may require a bank card or identification to help protect our clients and prevent fraud. If you have concerns or would like to discuss your experience further, please feel free to DM us. ^Steven

Sooo, @cibc you wont cash cheques without a bank card? What kind or moron company are you? Thats the DUMBEST SHIYT I HAVE EVER HEARD.....you just proved to be stupid monkeys lmao 🤣 change your ways morons, go back to basics. Idiots

We’re sorry this has been so frustrating. Our Credit Card team at 1-800-465-4653 is best equipped to review the foreign-currency refund and any associated fees but we understand that you already reached out and did not have a good experience. Please feel free to DM us if you would like to discuss further. ^Steven

@cibc @cibc getting charged ~$350 in conversion fees on a $6800 flight that got cancelled is INSANE. i understand exchange rate fluctuations, but why am i paying a 2-way conversion fee on a transaction that should’ve been REVERSED??? i never travelled anywhere. this just feels unfair.

@cibc i booked flight tickets worth $6,800 with my cibc credit card that got cancelled. the refund is coming back in a foreign currency meaning i’ll be charged 2.5% foreign transaction fees TWICE on a trip that never happened. can someone help make this right?

Hi Sana. When you are refunded, you will get the full amount of the credit in the original currency. This amount is converted to the currency of your credit card — Canadian dollars or U.S. dollars in the case of the CIBC U.S. Dollar Aventura® Gold Visa* Card — using the foreign exchange rate on the return date, which may differ from the exchange rate that was in effect on the purchase date. A foreign currency conversion fee will also apply to the refund. This is outlined on the Cardholder agreement sent along with your Credit Card. You can read more about it here cibc.com/content/dam/pe… ^Vlad

@cibc @cibc spoke to literally 5 of your customer reps and it has been a horrible horrible experience. every rep gives me totally different information and they all keep asking me to wait. been a customer for two years now and i’m highly disappointed

@Twitt_Cookie Hi there. We did not receive your private message, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/… ^Steven

@cibc @cbcgopublic Avoid Cibc like the plague. I just gave the more business in term of a mortgage and the reward was increased cost on my LOC as i couldn’t keep old. Quoted me a rate and now 10 points higher after i agreed. Pulling all mine, my wife’s, my kids and business.

Hi there. We’re sorry to learn about what you and your family are going through. We recommend connecting with your banking centre directly regarding the POA and upcoming GIC maturity, as they’re best equipped to assist. If you’d like to discuss further, please feel free to send us a DM. ^Steven

1)Sigh.. The taking care of a 98 yr old parent with Terminal Cancer continues.. She has a GIC maturing soon, its on auto renew. Even though she signed a POA, assigning me as attorney the CIBC doesn't recognize it. WTF? It's needed to pay for her hospital bed, says the hospital.

@Travisbecker17 Thank you for your message, we have received and responded to your DM. ^Steven

@cibc I just sent one

@cityofcalgary @CalgaryPolice @cibc ?????

@Travisbecker17 Hi there. We did not receive your direct message, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

@cibc so customers can’t take out their money from the bank machine cause @cityofcalgary has allowed this city to get so dangerous that of a customer needs a 20$ bill form their accounts that can’t do it? So I need change for the bus for example I’m screwed till the doors to the bank machines open?

@the__Indian_lad Hi there. We did not receive your direct message, but we are committed to resolving your complaint. If you would like to lodge a complaint, please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/… ^Steven

Funny how banks like @cibc and @SimpliiFin are very concerned when your balance goes below $100, but suddenly lose all communication skills once it hits negative.

@AmanSha20370772 Hi there, thank you for sharing your concerns. We’re sorry to learn about your experience and understand how upsetting this must be. Please send us a DM at your earliest convenience so we can better understand the situation. ^Steven

@cibc is holding my money without my will since Dec 2025 and no resolution is being given despite repeated attempts. DO NOT bank with these Thugs. My $10,000 is gone from my online portal and nobody seems to care in @cibc

@HashtagQuebec Bonjour. Nous avons repéré votre publication et nous sommes là pour vous aider. Veuillez nous envoyer un message privé concernant toute préoccupation que vous pourriez avoir afin que nous puissions nous assurer qu'elle soit adressée. ^Steven

@Twitt_Cookie Hi there, we're sorry to learn about this. There are situations where rates or lending terms may change as part of the review and approval process. If you'd like to discuss your experience further, please feel free to send us a DM. ^Steven

Hi there. Thank you for sharing your experience with us. We’re sorry to hear that you felt unsafe while trying to access our banking centre. The safety and comfort of our clients is very important to us, and we take concerns like yours seriously. We’d appreciate the opportunity to learn more about your experience and discuss how we can help. Please send us a direct message with more details so we can assist you further. ^Steven

@the__Indian_lad Hi there. Thank you for sharing your feedback with us. We’re here to help and would appreciate the chance to better understand your situation. Please feel free to send us a direct message so we can look into this further together. ^Steven

@thesnp_official Hi there, thank you for reaching out! We have received and responded to yor DM. ^Steven

Hi @cibc team, please check your inbox as soon as you can. 📥 @BanqueCIBC #AmbitionsMadeReal

@Revy0055 Hi there. Thank you for sharing your experience! We’re so glad our team could be there for you when it mattered most. Your appreciation means a lot to us. If you ever need further assistance, we’re always here to help. ^Steven

It’s the love of the people around you and the service you receive on a difficult day that can make all the difference. The staff at @CIBC stayed a few minutes past closing time today to help resolve my issue. ❤️🙏

Hi Michael, For your security, we strongly recommend removing your account details from this public post immediately. Sharing sensitive banking information online can put your account at risk. If you need assistance, please contact CIBC directly through our official channels or visit your local banking centre. Protecting your personal information is very important to us. ^Steven

@asherrkiinee CIBC Transit# 00062 Institution# 010 Account # 6805434