FIFA Direct Communication ⚪️

The base version of the Courtois Player Item was incorrectly available in packs instead of the Team of the Year version. This issue has been addressed and impacted players will receive a loan TOTY Courtois as compensation in the following days.

We have experienced an issue with players not receiving the free Quarter Finals Nations pack on the Companion App. The issue has been addressed and players will receive compensation in the future.

We have experienced an issue with players receiving more than one of the same World Cup Swap Token. This issue has been addressed and players will receive compensation in the following days.

Some of the FIFA World Cup Warm Up series has been delayed, the issue has been addressed and players will receive compensation in the coming days.

We are aware of a mistake involving the release of the Out Of Position Chukwueze Objective. The issue has been addressed and the objective will be released in approximately 2 weeks while we get the issue fixed. Players will receive compensation in the near future.

We are aware of a mistake where players can’t redeem the Sheraldo Becker Rulebreakers Player Pick SBC. The issue has been addressed and players will receive a Sniper Chemistry Style in the coming days.

We have noticed an issue with players getting stuck in loading screens after experiencing a disconnection from the opposition during a win on FUT. The issue has been addressed and impacted players will been compensated in the following days.

We are aware of a mistake involving the Savio RTTK SBC. The issue has been addressed and players will receive a Sentinel Chemistry Style in the coming days.

We are aware of a mistake involving the FIFA 22 Pre-Season packs. The issue has been addressed and players will receive a Bronze Contract in the coming days.

We have a scheduled maintenance on October 11, 7:00 AM - 10:00 AM UTC. During this time, you may be disconnected or unable to access online services. Match creation will be disabled 30 min prior to the maintenance. Titles impacted: FIFA 23 on all platforms.

We are aware that some players received Gold items instead of a Ones to Watch (OTW) item within their OTW pre-order pack. This issue has been addressed, and impacted players have now got their Gold Pack compensation.

We are aware that some players have accessed a Hero Pack via the Store as an accidental release. This issue has been addressed, and players who have been impacted will receive an untradeable Gold Pack in the coming days.