SDState Support Desk

🚨 Don’t wait—update before April 16 to avoid login issues! Need help?
📞 605-688-6776
📧 SDSU.supportdesk@sdstate.edu
🔗 help.sdstate.edu/TDClient/2744/…   #SDState #SpringTech #DuoSecurity

⚠️ Heads up:
• Older versions won’t receive updates or support
• Existing passcodes may still work—but without fixes
• You won’t be able to install the latest Duo Mobile app

🌸📱 Spring Reminder: Update Your Device for Duo!   Starting April 16, 2026, Duo Mobile will no longer support iOS 16 or Android 11 (or older).   🌼 What to do:
✅ Update to iOS 17 or Android 12 (or newer)
📱 If your device can’t update, it’s time for an upgrade

⏳ You’ll lose access to MyState, Office products, & email after graduation! Once your account is deactivated, you will not be able to reactivate it.   #SDSUGrad #TechTips

🎓 Graduating in May? Don’t forget these tech to-dos:   📄 Order transcripts via MyState before graduation 📤 Transfer files from SDSU email, OneDrive & Box to a personal account

Need help getting set up or troubleshooting?
🔗 help.sdstate.edu/TDClient/2744/…   Stay secure this season 💙 #SpringIntoSecurity #SDState

🌸🔐 Spring into stronger security, Jackrabbits!   Keep your accounts fresh and protected with Two-Factor Authentication (2FA)—an extra layer of security beyond your password.   📱 Duo Security → students, faculty & staff
🔑 Microsoft Authenticator → alumni

🌷🐰 The SDSU Support Desk will be closed April 3–6 for the Easter holiday.   💻 Need help while we’re away? KB Articles or Submit a ticket: help.sdstate.edu 📧 Email: SDSU.supportdesk@sdstate.edu   We’ll follow up when we return. Have a safe & happy holiday.

🆘 Need a tech assist? 🏛 Morrill Hall 131 ☎ 605-688-6776 🔗  help.sdstate.edu/TDClient/2744/…   #MarchMadness #TechTip #SDState

✅ Clearing saved passwords from browsers & apps ✅ Removing SDSU accounts from email & cloud apps (Outlook, OneDrive, Box, Zoom, etc.) 📱 Phone, tablet, laptop — make sure they’re all game-ready!

🏀🔐 Just changed your #SDState password? Don’t get benched during March Madness!   Stay in the game by: ✅ Signing out of all SDSU accounts on every device ✅ Forgetting SDSU Wi-Fi networks (SDSUStudent, SDSUFacStaff, eduroam, SDSUGuest)

🏀 Bracket busted? Stream still shouldn’t be. 📺   Make sure your streaming devices are registered on the SDSU network so you don’t miss a single buzzer-beater this March Madness. 💙🐰   help.sdstate.edu/TDClient/2744/…   #MarchMadness #GoJacks

🏀🖨️ Need to print your March Madness bracket?   Use Web Print on campus!
💲 5¢ B&W | 15¢ color
📍 Student Union, Briggs, Rotunda, Harding, Honors, Binnewies, & Mathews
📶 Connect to SDSUStudent
📱 Mobile print = touchless   help.sdstate.edu/TDClient/2744/…   #MarchMadness #SDState

⚠️ If you can log in using an incognito/private browser without a Duo prompt (Push or Passcode), your account hasn’t been added to Duo yet—please wait until it’s enabled.

🔐 Seeing “Welcome to Duo Security” when logging into Email or D2L? That means your account is protected with Duo two-factor authentication. Just follow the enrollment steps to finish setup.   📖 Full instructions: 🔗  help.sdstate.edu/TDClient/2744/…   #SDState #TechTip #DuoSecurity

Make sure you’re connecting to SDSUStudent for the best experience on campus.   Still having trouble? Contact the SDSU Support Desk at 605-688-6776 or stop by Morrill Hall 131. 💻✨

📶 Need to connect to Wi-Fi on campus? We’ve got you covered!   Whether you're using a Windows PC, Mac, Chromebook, Android, or iPhone/iPad, you can find step-by-step setup instructions here:\   🔗  help.sdstate.edu/TDClient/2744/…

⏰ Student Employees — Need to Access Your Time Sheet?   Clock in, clock out, and review your hours the easy way! 💻 Follow the step-by-step guide here:
🔗 help.sdstate.edu/TDClient/2744/…   Questions? Contact the SDSU Support Desk at 605-688-6776. 💙

Password must include:
✅ 15+ characters
✅ At least 1 special character (!@#$)
✅ No first/last name
✅ Nothing related to SDSU
✅ Not a previous password Stay secure, Jacks 💙 #SDState #CyberSecurity #PasswordSafety

🚨 Think your account’s been compromised? Time to change your password ASAP.   🔐 Reset it here: loginhelp.sdstate.edu
📞 Call the Support Desk: 605-688-6776
📍 Visit us: Morrill Hall 131 (bring a photo ID!)