MADE.com Customer Service

@EmilyMiles100 @madedotcom Hi Emily, Thank you for your tweet, Please could you DM us. Gemma

Given the news about @madedotcom going under, how likely is it that I’ll finally get the replacement for a broken bed that I ordered 18 months ago… 😬

@timtaylorcgi @guardiannews @madedotcom Hi Tim, Thanks for taking the time to leave a review. We're really sorry to hear that our products haven't lived up to your expectations. If you haven't already, please reach out to our Customer Services team who'll be able to sort this out for you. Kind regards, Liliia

Made.com close to collapse as rescue talks end without buyer #Echobox=1666717428" target="_blank" rel="nofollow noopener">theguardian.com/business/2022/…

@hbudders @madedotcom Hi Heidi, thank you for reaching out. We're sorry you're not happy with our delivery charges. These are based on order value and can be reviewed on our website - made.com/deliveries Kind regards, Fiona

Wow! £15 for delivery of two lamps. Think I'll look elsewhere. #ripoff @madedotcom #expensive

@SheilaOD Good afternoon Cailin, thanks for contacting us at MADE. If you can DM us your account details we can look into this further for you. Best wishes, Amy

@LewisBuxton Good morning Lewis, thank you for contacting us at MADE. If you could DM us your account details (full name, address and email address) we can look into this for you. Best Wishes, Amy

@MadeToHelp Hey there. I hope you can help. I ordered a cuckoo clock from you. The clock is supposed to have a light sensor and not chime during the night, but the clock still does. The room is nearly pitch black and this happens. Can you help please? Thanks.

@Eckhardsson @madedotcom Thank you! Penn Bed will be available for Germany at the end of November. made.com/de/penn-metall…  Please enter your email and click on "Benachrichtigen" and you will receive a notification when the item is in stock again. Kind Regards, Olga

@madedotcom will you get this back in stock again in germany? made.com/de/penn-metall…

@Eckhardsson @madedotcom Hello! Thank you for interest in our products. Could you please send us the name of the item instead of link? Best wishes, Olga

@mrcollins1986 Hi Michael, thanks for contacting MADE. Sorry to hear of this. We can assist you quicker through a DM. Please DM us with your query and order details and then we can then get back to you. We are though happy to call you if this cannot be resolved here. Kind regards, Alex

@MadeToHelp please get someone to ring me. Your gear and service is absolutely shocking.

@OliverSWClark @madedotcom Hello Oli, thanks for reaching out to us. I am so sorry to hear about this. Please kindly DM us with your order details so we can take a look into this for you. Best wishes, Anna

@RachelWhyte82 @madedotcom Hello Rachel, thanks for reaching out to us. We are so sorry to hear this. Please kindly DM us with your order details and we can take a look into this for you. Thank you, Anna

My much loved @madedotcom flip clock has broken. Repair shop says that the driving motor has failed but they can’t source a new one. Please can you help @MadeToHelp?

@LERCampbell @madedotcom Hey Louise, After looking into this, regrettably, we are waiting for confirmation on when this will be back in stock from the manufacturer. Would you like to be added to the email list for specific updates on this particular item? If so please DM us your email address - Anna

@madedotcom hi, the 3 seat orson scatterback sofas are all out of stock. Any idea when they'll be back in stock? Thanks

@Annette75926868 Good evening Annette, thank you for reaching out to us. We are really sorry to hear that we have had to cancel your order and can see that we have just responded to you via DM. We look forward to speaking with you there shortly. Best wishes, Anna

@MadeToHelp I have just had a horrible experience with made I ordered a bed 3 months ago and then have now cancelled it !! And expect me to pay three times the price for a bed that is not on sale that is the closest to the one they cancelled - how can this be allowed ?

@Hussain52213012 Thank you for your message. We are very sorry to hear this. Please could you DM us with your order number, name on the account, email address and postal address and we will look into this for you.

@Rosa_Ouwerkerk Hi Rosa,  Our products are made in small batches by some of the best suppliers around the world - which means we are unable to stock or provide any parts of our items. As our suppliers would not provide spare parts. We are doing all we can to avoid any inconvenience that our c...

@MadeToHelp Wow, a company that is sooooo sustainable doesn’t even provide spare parts… so if something breaks just throw the whole thing out??? Not so circular as you’re claiming to be.

@EllyMayBell Hello Elly-May, Thank you for reaching out to us. I am sorry to hear this, please kindly get in touch via DM and we can take a look into this for you. Best wishes, Anna

@MadeToHelp hi, I am waiting on an order that said 16-18 weeks delivery. It’s now the 18th week and I’ve not heard a word. Can I get an update please?

@JimmyKan10 @madedotcom Hi Jimmy, thank you for your message. Please pop us a DM so that we can discuss this issue. Chelsea

@madedotcom when she sends an E-mail it is not coming out with the right name. We are being caught in a catch 22 situation?

@JimmyKan10 @madedotcom Hi Jimmy, thank you for your message. Please pop us a DM so we can discuss this issue, we have other security steps we can take. However we would need to discuss the order with the account holder. Chelsea.

@madedotcom my wife order via her hotmail account. When Microsoft changed her E-mail from hotmail to outlook her e-mail name changed. Customer service doesn’t not accept her to be the same person.

@JimmyKan10 @madedotcom Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to help. Chelsea.

@madedotcom customer service has been really bad.

@JimmyKan10 @madedotcom Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to look into this for you. Chelsea

@madedotcom my wife ordered goods in July and this has come and gone back without being delivered

@JimmyKan10 @madedotcom Hi Jimmy, thank you for your message. Please pop us a DM with your order details and we would be happy to look into this for you. Chelsea

@madedotcom we ordered a table in July and it is still being made?

@luaninhAhhhhh Hi Luana, I'm sorry to hear about the payment issues you're having. Please do send us a DM with your account details so that we can look into this further. Thanks, Cerys

@MadeToHelp grrr since yesterday my Amex payment is not going through? My details are saved but doesn’t let me purchase now I lost the free delivery deal 😤