SWR Help

@rafthemaster Thank you, I will pass this on to the relevant teams. ^MCB

@SW_Help just to add to my list of broken things 444007 WiFi is broken - not even broadcasting as available. Phone is just about picking up (based on weak signal) 444033 at the rear of my train but isn’t enough signal to actually use. I can live without but FYI

⏱️ At this time, we estimate that disruption to our services will end at 09:30. Some lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.

⚠️ A signalling problem is affecting the railway at London Waterloo. Some lines towards Clapham Junction are blocked. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@rafthemaster @swtrains_watch No problem, thanks for checking, appreciate it. ^MCB

@SW_Help @swtrains_watch Thank you - I doubled checked my journey online but wanted to see if you were aware.

This ain’t a good omen - no departures boards at Bournemouth! @SW_Help @swtrains_watch

🚍 To help you complete your journey; we have arranged a minibus to shuttle between Ryde Esplanade and Ryde Pier Head. This will run between 08:45 and 11:30.

⏱️ At this time, we estimate that disruption to our services will end at 13:00. We will let you know if this changes or when we have more information. 🎫 Your ticket will be accepted, at no additional cost, on the following services between 08:45 and 12:30: 🚌Southern Vectis route 2 between Shanklin, Lake, Sandown, Brading and Ryde Esplanade. 🚌Southern Vectis route 3 between Shanklin, Lake, Sandown, Brading, Ryde St Johns and Ryde Esplanade.

⚠️ A shortage of train crew is affecting the railway between Ryde Pier Head and Shanklin stations. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

⏱️ Our new timetable starts on Sunday 17 May 2026, with minor changes to train times. 🗓️ Check before you travel by visiting southwesternrailway.com/train-times 👇

⏱️ At this time, we estimate that disruption to our services will be until the end of the day. We will let you know if this changes or when we have more information.

⚠️A speed restriction is affecting the railway at Raynes Park. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

Hi, sorry your journey was not as scheduled. We have contacted our transport coordinators to look into this matter. If you would like to make a formal complaint you can do so by contacting the customer services centre, their details can be found here southwesternrailway.com/contact-and-he… . Apologies again for the delay to your journey. ^MCB

@SW_Help The coach driver you put on to take the replacement from Guildford to Woking-Basingstoke-Southampton refused to go past Woking. Totally unacceptable! You left us waiting over an hour in the cold far away from home on a Sunday night. I hope you can make amends for this

Hi, If you no longer have your ticket a receipt with your journey details, including price paid would be needed for a delay repay claim. If you need any further information the customer service centre would be the best point of contact as they are the ones that process the claims. Their details can be found here southwesternrailway.com/contact-and-he… ^MCB

hey @SW_Help can i get delay repay if i bought the tickets from yr machine but lost them but have the bank screenshot? gah!!!

@puddleuddle You would need to speak to Southern as you were delayed on their service. There are also station staff at Clapham Junction who may be able to assist. ^MCB

@SW_Help yeah cos it left when you typed it, got a thru ticket to barnes so what’s the sitch am i able to get a cab of yers or what?

@SW_Help any chance of holding the 0028 at CLJ for connections of the late running 0023 Brighton train? actually will do anything tbh

@Nikola_D51 I'm glad you made your connection. I am contacting the bus coordinators now as they had asked us to change the bus pick points earlier today. Thank you very much for bringing this to our attention. ^MCB

@SW_Help No need to, it arrived around 5 mins ago, so the passengers to Barnes via Hounslow made it. :) It would be useful however to escalate the issue with the information that’s being provided to passengers as the buses at BFN just don’t stop at Tesco Extra, but at the station instead

🚧 Planned engineering works are taking place on the South Western Railway Network from Saturday 25 to Sunday 26 April. The Richmond, London Waterloo to Queenstown Road, Basingstoke and Woking areas will be affected. For full information, please check our website: southwesternrailway.com/plan-my-journe…

@Nikola_D51 Apologies, that was the information given to us by the bus coordinators. I can ask but the service is due to leave in 4 minutes, do you know when you will arrive at Weybridge? ^MCB

@SW_Help I and multiple other passengers were dropped off at bus stops A and B outside the station earlier today and were picked up there again. They DO NOT stop at Tesco. Asked the driver - he said they’ve been instructed to stop at the stops outside the station, not the stops at Tesco.

@CoreyNickson13 Hi, a refund would be applicable for an unused ticket. I would advise contacting our customer services centre team using the contact form should you wish to discuss it further. ^MCB

@SW_Help Even if I used the ticket to get to Hook?

@SW_Help are you able to track where the 21:53 replacement bus is from Hook to BSK

@Nikola_D51 Hi, today they are stopping at the bus stops on Barnes Wallis Drive near Tesco Extra. ^MCB

@SW_Help Where do rail replacement buses stop at Byfleet and New Haw? Up until now they’ve always stopped at the bus stop right outside the station (Stops A and B on Byfleet Road), but now the station screens are saying Barnes Wallis Drive / Tesco Extra?

@CoreyNickson13 Hi, unfortunately we are unable to authorise a claim for a taxi. If you do not use a service you can claim a refund for your ticket here southwesternrailway.com/contact-and-he… . Apologies for the delay to your journey this evening. ^MCB

@SW_Help I hate when it’s rail replacement it’s not the first time no buses from hook have been late or not shown. In my previous tweet. Would I be able to claim back for a Taxi?