SWR Help

All aboard to LEGOLAND Windsor! 🚂✨ Today we unveiled the LEGOLAND Locomotive, a celebration of both LEGOLAND Windsor Resort's 30th birthday and our new Arterio fleet, now operating 500 services every weekday. 🎂🎈

⚠️ Engineering work will close lines between Fareham, Havant and Portsmouth from Saturday 28 March to Thursday 2 April. ⚠️ Buses will replace trains throughout. For more info, please visit southwesternrailway.com/plan-my-journey.

Following a safety inspection of the track between Botley and Fareham, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 13:00. More information: southwesternrailway.com/disruption

Following a safety inspection of the track between Botley and Fareham, trains have to run at reduced speed. ⏱️ At this time, we estimate that disruption to our services will end at 14:00. More information: southwesternrailway.com/disruption

⚠️A safety inspection of the track is affecting the railway between Botley and Fareham. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@harryb3417 Hi Harry, as far as I am aware the 13:42 today from Waterloo to Basingstoke is made up of 450 units. ^LJ

Not sure if its a-load of rubbish or true. But I’ve overheard 1:42 Waterloo to Basingstoke is 455’s @SW_Help

Following the police dealing with an incident at West Byfleet, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 13:30. More information: southwesternrailway.com/disruption

⏱️ At this time, we estimate that disruption to our services will end at 13:30. Some lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.

⚠️The police dealing with an incident is affecting the railway at West Byfleet. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

🗓️Just one week to go until we begin our upgrade work on the railway from Portsmouth Harbour to Havant and Fareham 🚏🚌Buses will replace trains on the line so please make sure to check before you travel 🔗To find out more about the work we're doing, please visit networkrail.co.uk/our-work/our-r…

@nationalrailenq @MadKenO Hi Ken, thank you for letting us know. This fault has been reported to the relevant team and is currently under investigation with them. My apologies for any inconvenience caused. ^LJ

@MadKenO Hi Ken, Oscar here today. As Salisbury is managed by @SW_Help, I'll loop them into this conversation so they're aware.

@nationalrailenq another day at salisbury and the board still doesn't work 😑

Hi Sophie, I believe annual season ticket are used in paper form only. I would advise contacting our customer service team on 0345 6000 650, Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00 or complete our enquiry form here: help.southwesternrailway.com/hc/en-gb/reque…. Then a member of the customer service team will be able to look into this for you. ^LJ

@SW_Help hi all, can I replicate my annual season ticket as an eTicket on my mobile device for convenience at the ticket gates. I’d still carry my photocard of course. Please advise

Third places went to Fran Shelley, Helen Blake & @IsleofWightCRP for their ‘Suit Yourself’ course and Community Action New Forest with @New ForestCRP for ‘Travel Training: A Respite Day for Young Carers’

And in the Railway 200 Legacy Award category, First Places went to @SoutheastCRP for their 200 blue plaques campaign – the first of which were unveiled at Winnersh Triangle station– and Motspur Park Station Adopters for 'Motspur Park 100’

🎉We’re delighted that the hard work of our Community Rail partners and station adopters was recognised last night at the Community Rail Awards, where SWR supported projects carried off three First and two Third place awards. Congratulations to them all #CRA26.🎉

⚠️ Website and App changes are coming soon. Please save eTickets to your phone wallet, print any PDFs of your eTickets and load any smartcard tickets onto your Touch smartcard.

@goodstuffyeahhh Hi there, your best option would most likely be a travel card as this would give you unlimited travel from Guildford into zones 1 -6 around London. Hope this helps. ^LJ

@SW_Help hi what would be the best ticket if one would like to chase the 455 around on it's last day to ride and take some photos too? I'm from Guildford. Any help is appreciated, thank you

Hi Andy, you should be able to appeal the decision on the email if you do not agree. Alternatively, you can contact our customer service team on 0345 6000 650, Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 –16:00, they will be able to look into you delay repay claim and escalate further if necessary. ^LJ

@SW_Help My train was very clearly delayed by over an hour on the 16th, the guard even made an announcement stating the amount of time it was delayed and yet delay repay said 30mins late originally then 59mins on appeal?? Should be full refund not half!

✅ Trains are now running normally following a road vehicle colliding with a bridge between Salisbury and Tisbury and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a road vehicle colliding with a bridge between Salisbury and Tisbury, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 10:00. More information: southwesternrailway.com/disruption

⚠️ A road vehicle colliding with a bridge is affecting the railway between Salisbury and Tisbury. Trains may be delayed because of this problem. More information: southwesternrailway.com/disruption