SWR Help

☀️ If you're travelling this weekend, remember to carry a bottle of water and let us know if you feel unwell during your journey. Stations and trains on the South Coast, and those on routes to events like Royal Ascot and the Isle of Wight Festival, may be busier than usual.

@_a_b_r_a Hi There, At this time that train will still run ^MA

@Marion_Malcher Hi I would suggest you contact our customer services as they deal directly with refunds, many apologies for disrupted evening . southwesternrailway.com/contact-and-he…

. @SW_Help Our evening out was ruined because your train broke down. I went to your website to obtain a refund and the dialogue insists I enter a booking reference on “a confirmation email” which I don’t have as I bought paper tickets in the ticket office. How do I proceed?

@af_931 Hi, we did not have taxi claim back unfortunately so compensation for this would not be available. ^RC

@SW_Help Submitted claim thanks, how do I get compensation for the taxi ?

⚠️ A speed restriction over defective track is affecting the railway at Virginia Water. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@MrAshleyJohnson Hi, it is a rail replacement service on this line today. ^RC

@SW_Help where is my train to farnborough from ash Vale?

@380787AC Hi, I can see some services are able to call. Which station would you prefer? ^RC

@SW_Help why are trains not stopping at Richmond or twickenham from Clapham jct

@TheJemmaZone Hi, the team will be working on them overnight but unfortunately I can't confirm when they will be back in service at this moment. ^RC

@SW_Help @BrodirMagni @transportgovuk Do you have an estimation as to when the out of service units will be back? I’ve been on numerous overcrowded 3 coach West of England trains in the past couple of weeks, including at peak times.

Hey @SW_Help only three carriages to Salisbury frombWaterloo? Really? Have you ever heard of forward planning? Solstice celebrations have happened for 5k years, and you still put on cattle trucks hoping it’ll all be alright. #shocking @transportgovuk

@af_931 Hi, we are sorry for the disruption caused to your journey this evening. I can see that 3 services in a row failed to call at Feltham unfortunately. Please ensure you claim delay repay on the journey. ^RC

@SW_Help 7:03pm from reading to Feltham and then Feltham to Hounslow which was cancelled, I had to take a taxi back home

⚠️ Customers travelling from Ascot on services towards Reading are advised that queue times for trains in this direction may take longer than usual due to delays in the Virginia Water area. We’re sorry for the inconvenience caused and thank you for your patience.

@BrodirMagni Hi, unfortunately due to our services not having reservations it can be hard to manage passenger loadings. We do advise people if the service is too busy to wait for the next one. ^RC

@SW_Help @transportgovuk Thanks for responding. Pick up only at Clapham has meant an extra 200 rugby players on board now. Is there a maximum number of persons on a train before it gets dangerous?

⏱️ We have received an update and disruption to our services is now expected until 22:00. As the investigations are ongoing this may change but we will update you if it does.

⏱️ At this time, we estimate that disruption to our services will end at 20:00. Some lines are blocked and your journey is likely to take longer. We will let you know if this changes or when we have more information.

✅ Trains are now running normally following a fire next to the track at Cosham and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a fire next to the track at Cosham, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 20:00. More information: southwesternrailway.com/disruption

@af_931 Hi, can you advise which journey you are making? Some services are able to run but due to the defect some are losing a lot of time. ^RC

@SW_Help Hi, I am trying to get back on this route and have evening out return ticket, I am trying to use other route via Elisabeth line which is costing me more then my original journey..please can I check if I am eligible for compensation

@stef_dexter Hi, unfortunately there is a speed restriction over defective track near Virginia Water which is causing congestion around the Staines area. Services are running but are delayed. This service is expected at 19:22. ^RC

@SW_Help waiting for the train to Windsor at Datchet and just saying delayed. What is happening pls?

@Alexand92415285 Hi, the Windsor trains have been running through Hounslow since 08:22 this morning from Waterloo. This is due to Royal Ascot so an amended timetable is running. ^DM

⏱️ We have received an update and disruption to our services is now expected until 20:00. As the investigations are ongoing this may change but we will update you if it does.

🎟️If you are travelling to Cosham, your ticket can be used, at no extra cost, on the following services: First Bus 2 between Cosham - Hilsea - Portsmouth stations First Bus 3 between Fareham - Portchester - Cosham - Hilsea - Portsmouth stations First Bus 7 & 8 between Portsmouth stations - Hilsea – Cosham Stagecoach South 18 between Fratton Bridge - Hilsea Crescent - Cosham Health Centre Stagecoach South 20 between Havant Bus Station - Cosham Health Centre - Hilsea Crescent - Portsmouth City Centre - Portsmouth Harbour Stagecoach South 23 between Havant Bus Station - Bedhampton Brunswick Gardens - Cosham Health Centre - Hilsea Old London Road - Portsmouth City Centre - Portsmouth Harbour

⚠️A fire next to the track is affecting the railway at Cosham. Trains will be suspended because of this problem. Cosham will not be served. More information: southwesternrailway.com/disruption