SWR Help

✅ Trains are now running normally following a passenger being taken ill on a train at Cosham and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a passenger being taken ill on a train at Cosham, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 20:00. More information: southwesternrailway.com/disruption

⚠️ Passenger being taken ill on a train at Cosham. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

✅ Trains are now running normally following a signalling problem at Bournemouth and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

⏱️ We have now received an update and disruption to our services is now expected until 19:30. As the investigations are ongoing this may change but we will update you if it does.

⚠️ Signalling problem at Bournemouth. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

✅ Trains are now running normally following a trespasser on the railway at Earlsfield and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following trespassers on the railway at Earlsfield, all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 19:00. More information: southwesternrailway.com/disruption

⚠️ Trespassers on the railway at Earlsfield. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@LukeVarney3 Hi Luke, I would advise speaking with our customer service team on 0345 6000 650 and they will be able to advise you on your best options with regards to changing your tickets. ^LJ

@SW_Help Hi a couple months back i booked tickets from GLD-PMH but the engineering works on that day aren’t going ahead now so ideally i’d need to travel from WOK, is there any way i can refund the tickets or change them considering the circumstances there advance singles

⏱️ Our new timetable starts on Sunday 17 May 2026, with minor changes to train times. 🗓️ Check before you travel by visiting southwesternrailway.com/train-times 👇

⏱️ We have now received an update and disruption to our services is now expected until 22:00. As the investigations are ongoing this may change but we will update you if it does.

⏱️ At this time, we estimate that disruption to our services will end at 18:00. Some lines are disrupted and your journey is likely to take longer. We will let you know if this changes or when we have more information.

⚠️ Signalling problem at Basingstoke. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@CoreyNickson13 Hi Corey, based on the information provided, you can claim for delays between 30 to 59 minutes; please do so after you complete your journey ^MC

@SW_Help That’s not very helpful, MC. I can’t add numbers up

@SW_Help I was waiting for the 14:54 stopping service from BSK to WAT. I’m going to HOK the service I was supposed to get all the intermittent stops between BSK and WOK got cancelled so I got to wait for the 15:24 stopping service now can I get delay repay?