Plusnet

Afternoon Dan. I can imagine you'll be eager to receive your Rewards Card. You'll be sent an email within 10 working days from your service being activated, and this will take you to a form to fill in to receive your reward. You can see more information about this here: plus.net/help/my-accoun….

@Plusnet hiya. I recently joined and was wondering when/how I get the £120 voucher ?

I completely appreciate that calling isn't the best option for you right now, Sakana. We don't have a chat or email option, I'm afraid, however, If you'd prefer to write to us, you can send us a letter to this address: Plusnet Plc Endeavour Sheffield Digital Campus 1a Concourse Way Sheffield South Yorkshire S1 2BJ If you could include your account information, personal details and explain that you're looking to cancel your line with us, and one of our team will be in touch. Please see more information about the ways you can contact us here: plus.net/contact-us/.

@Plusnet Have you not read my message? I am too distressed and not in the right frame of mind to deal with you over the phone

@Plusnet is there any way I can just text or email you as I am too distressed to phone you. Things have happened and I need to cancel my contract

@lloyd_phil18432 Sorry to hear that, Andrew. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet thanks again for cutting our broadband of before the payment date, good customer service NOT 👍

@leeshthomasxo Hey Alecia, I'm not aware of any issues with the online payments, it's worth clearing cookies/cache and retrying. If not give us a call on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

@Plusnet can’t pay my bill online for some reason????

Hi Jeanette, thanks for reaching out. We'll be eager to look into this for you, especially when you're only getting part fibre and paying more for the service. We'll see what can be done on our end, please give us a call on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

@Plusnet you only provide part fibre to my home, yet charge me more than customers who can get x3 the Internet speed. Please tell me how this can be fair?

@LouiseE53079472 Hi Louise, thanks for reaching out. If you're having fibre installed at your address today, we should have already sent you a router out in the post, so if you're yet to receive this, please give us a call right away on 0330 1239 123, our guides will help from there.

@Plusnet I'm having plusnet broadband full fiber installed today. Do I need a new router for this.

@Plusnet I will be paying my bill tomorrow. It was only due today. From Louise Edwards 66a Middle Gordon Rd Camberley Surrey GU15 2HT

@AlysonAjm We appreciate you letting us know, Alyson. In this case, I'd strongly recommend giving us a call on 0330 1239 123 so we can look into this further and ensure you're given the best support moving forward to get this resolved.

@Plusnet its the webmail again - broadband is fine

@Plusnet plusnet keeps going down - what going on?

Hi Alan, if you're having trouble with your broadband, if you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

@Plusnet Hello, sorry to trouble you. No wifi connection to my Mac. Says no network found and I have, of course, tried to connect to correct network. Thanks Alan Slater

@f_ar_co Hi. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

Why is internet down again in TS17 5LS. Supposed to be superfast @Plusnet but having nothing but problems with outages! Be helpful if they let customers know the problems are rather than wait till we contact them and they say all is fine! #noconnection #nocustomerservice

Hi Kyle, if you're having trouble with your broadband, if you text HELP to 07800008121 we'll run some checks and make sure you get the help you need with that. Alternatively if you give us a call on 0330 1239 123 from any phone, you'll be able to speak with one of our customer service team for support.

@Plusnet hi, been doing some bandwidth speed test lately as I feel my internet has slowed down and the most I’ve seen is 400mb/s when I’m paying for a 1000mb/s

@HazzyG123 We'll want to help right away, and in your case, it'll be best to call us on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

@Plusnet Hi. I’ve still not received it? Can someone look into this place

@Plusnet hi, I’m still awaiting my welcome gift voucher. My Internet is not set up and activated? Any chance someone can look into this, as that was one of the reasons I signed up with you.

@DONNYDIVArl Hi Rosie. We certainly do not want this to be the case. If you do have an open complaint with us, the team on 0330 123 9123 can take a closer look at it, and escalate it from there if needed.

So... for the 2nd time in a week @Plusnet @plusnethelp have not got back to me after promising to do so to resolve an account complaint. I'm officially bored. Do I really have to make 8 calls to resolve a very simple issue. 9th looming...

I can appreciate why this would be concerning for sure. It would be best to have one of our guides take another look at this. Please contact our team once again 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to report a fault, please see this link 👉 plus.net/help/report-a-…

How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet

@RachelG38345625 Good evening. That's really odd, the lines are definitely still open, Rachel. Could you try giving us a call from another line if you have one available to see if the same thing happens?

@Plusnet do you know how I can contact you? I keep ringing the only number I can find 0330 123 9123 and when I ring it tells me the office is open 8am-8pm but then tells me the office is closed!

Hi Alyssa Jade. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@WeAreOpenreach @Plusnet how do I find out if you are doing planned engineering in our area? Almost every week our internet stops working at night. No way of checking if you are doing engineering. Been down for 45 mins so far. This has becoming a weekly issue now

@HazzyG123 I appreciate you confirming this with me, Hazzy. It can take up to 10 working days for the email to come through after your activation. You can see more information about this here: plus.net/help/my-accoun….

@Plusnet My service is activated, it was sorted Tuesday this week.

@alexbuckland96 I appreciate you letting us know, Alex. If you'd like to escalate this complaint, give us another call on the number above and request that this be escalated. Please see more information about our complaints process here: plus.net/help/legal/com….

@Plusnet I've discussed this with someone this morning but they've said it could take two weeks for them to come back. Can we escalate this please? I don't want the debt collectors to increase or escalate their end.

@Plusnet you've sent a disputed bill to debt collectors after multiple errors made from your side, including an unauthorized contract made by your customer service team. This needs fixing urgently. Ombudsman?? Question # 254098523