Plusnet

@_beckyjadexo Hi, we're unable to provide any support with account queries through DM. If you give us a call on 0330 1239 123 from any phone though, you'll be able to speak with one of our customer service team for help.

@Plusnet can someone reply to my dm pls

@AliAdairSax Hi Ali. To start, this isn't what we want to hear at all, and we'll be keen to discuss this with you, just so we can gather more information. Please send over a DM, and I'll get back to you. twitter.com/messages/compo…

Do I know anyone at @Plusnet ? Would any of you know why the agent started talking about drugs when I was asking about a bill? 🫠

@FlowerP79667758 Not to worry, it's what we're here for! We know that there's another account who has replied, and they're impersonating us, so please don't share your details with them.

@Plusnet Thank you for your quick response it is really appreciated. My husband is the account holder and will phone shortly.

@Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

Hi Jacqui, thanks for reaching out. Full Fibre is being implemented in certain areas at different times, however, if people in your street already have this service, I don't see why you won't be eligible either. We don't have any specific timeframes on our end, so if you need to contact us, you can do so via our website: plus.net/contact-us

@Plusnet I'm fed up of hearing people in my lane moving over to full fibre broadband when i'm still stuck on the old network with very poor service. When will mine be switched. Don't tell me to phone as i am fed up calling and waiting to be answered

@WendiSheard Hi Wendi. We certainly want any issues to be looked at. If you do still need a hand, the team will be available on 0330 123 9123 until 8pm tonight.

@Plusnet will you be answering the phone by 20.00? Or will I be disconnected as per voicemail? Is there an overall problem with the internet with you?

@surkdidat Hey, I'm not aware of any issues, but I appreciate this will be concerning. Our page online here will walk you through all the basic steps to get up and running > plus.net/help/email-gui… If not sorted give us a call on 0330 1239 123.

@Plusnet I haven't received any emails since Thursday, what's going on!?

@bi0morph Hi. If you are not getting the guaranteed speeds you should be our technical team would like to check this out here 0330 1234 150.

The AI "revolution" for WFH is great, but 1.1 Mbps upload and 67ms loaded latency on Part-Fibre isn't cutting it. 🙃 📡💻 #WorkFromHome #Scotland #Broadband #DigitalDivide #FTTC #Plusnet @Plusnet @plusnethelp

@ShaunGaz Hi Gazza. We never want to see any issues and would love to get this checked out. Please reach out to our team here 0330 1239 123.

@Plusnet u closed im still working dog shite - what a crap service and put the charges up...My evening shite cause of planet plusnet

@Steve_Hooker Hi there, thanks for reaching out. Our guides will be more than happy discussing this over the phone, so please give us a call when you get the chance, you can find us on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

If you have a problem with the installation done by OpenReach or their contractor. @Plusnet apparently cannot contact anyone on the installation side! So any problem with a Plusnet installation you are screwed.

@Plusnet please can someone help. Following a no show for an installation on Tuesday. Today’s engineer M group in behalf of OpenReach couldn’t get the 900MB full fibre running. Said that another engineer would come. No update yet and Plusnet help on phone could not give any help

@CraftyGirl1460 Hey Caroline. Sorry to hear things aren't going as expected. Get in touch with our customer care team using Relay UK, and we'll be on hand to help. plus.net/help/legal/her…

@Plusnet Been a customer for years. Moved to Full Fibre this morning. Now problems!! Not Internet cable sent. Need Internet and mobile for health reasons. I'm deaf and Kelly (Open Reach) send guy who mumbles with heavy foreign accent! I want my Internet back please 😥

@terrypduff Hi Terry. It sounds like some work is being done. If you speak with the team on 0330 123 9123, they'll be able to give you the details of the work that's ongoing.

@Plusnet pavement ripped up and no Internet with no warning what's going on?

Hi Alison, I can understand why you'd be let down by the call and it certainly isn't the high level of service I'd normally expect. Please do give our team another call so everything can be looked into fully regarding any options, as well as any further information needed. You can also raise a complaint with them on the call about the service you've received, and request to take it further if you remain unhappy.

@Plusnet I specifically asked for a price for dropping the landline and hanging onto the fibre-to-cabinet, and she couldn't offer any price at all. Why is that?

@Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

Hi there, thanks for reaching out. Calling will always be your best option, especially if you're needing an update regarding the delivery of your new router. However, if that isn't an option at all, please find the other ways to get in touch via our website: plus.net/contact-us/

@Plusnet i need an update about my order, i ordered 8 days ago and my routers not even been shipped out. and no i can't call. what am i supposed to do???

@LeeLeee19 Hi Lee. You can check out more on this here plus.net/help/my-accoun…. If you need any further support our team are on hand here 0330 1239 123.

@Plusnet when do I get my reward card?

@LouiseE53079472 Afternoon Louise. I can understand why this would raise questions, especially if you made a payment yesterday. Please give our team a call on 0330 1239 123 so we can look into this further and ensure you're given the best support moving forward to help get this resolved.

@Plusnet I want to know why my restrictions haven't been lifted on my Broadband wifi. I paid nearly £50 yesterday for a service I'm not getting.

Hi there, thanks for reaching out. We understand how important it is to stay connected to your Wi-Fi whilst at home, so if you haven't had access to this recently, please report a problem if you're yet to do this: plus.net/help/report-a-… Please give us a call, so we can look into how else we can help, we can be found o 0330 1239 123.

@Plusnet we have no had no wifi for two days in the LE10 area. what is going on? everytime we message we get a text that provides differing lengths of how long repairs are going to take. will we get a refund based on the fact we have been two days without sufficient service?

@rjph_author If you're having issue with websites as a whole then that isn't something I can check through here, if you give our team a call they'll be more than happy to check this over with you. You can reach them on 0330 123 9123

@Plusnet Thanks, I will give that a go! Funnily enough, it's little weird and annoying issues with websites not working right which is what I wanted to post about. Are you able to assist at all?

@Plusnet Hi team - trying to join the Plusnet Community forum, but the verification email just isn't appearing. I've checked my email and it's definitely correct, and nothing in my junk mail. How long does this usually take to arrive? Thanks!