Plusnet

@MelJD46 It's a real shame to hear about your experience Mel, this is the last thing I'd expect to see. If you are unhappy with how things have gone you can get in touch with our customer care team to raise a complaint further, you can give them a call on 0330 123 9123.

@plusnet where did it all go sk wrong. Where did you get the idea i would be pushed around and treated like an idiot with no choices ? #megafail

@xdean2 Hi Dean, if you'd like to change providers you certainly can. If you'd like to move to Plusnet, you can enter your postcode into our website to view the speeds we can offer at your home along with the available packages 👉 plus.net

@Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?

@CharlieRWalker This isn't something we can check via X I'm afraid, if you reach out to the team they should be able to check things over in a bit more details.

@Plusnet Hi yes ive done that, and this is the same response I kept getting in DM sadly. My question was how long, not how to troubleshoot. One of your team has rang me now anyway and quoted 2 to 3 days potentially but hopefully today.

@Plusnet Hi Guys. Given you DMs now seem to be dominated by an AI Bot that doesn't understand basic queries and just keeps replying with automated messages that dont answer the question. How long can I expect my broadband to be off in DL3 0? Its been off 8 hours now...

@MorganMF9867 There shouldn't be any issues with dialling the number from abroad, as it is possible to do so. You can try using the country dialling code +44 330 1239 123. Should issues persist, you'll need to call us from another known working phone.

@Plusnet I've already explained I can't use that number from abroad

@Plusnet still no help from you with regards to my brother, who has learning disabilities, with regards to limiting his access on broadband, to protect him. Reached out, given a number that I said I'm unable to dial, then absolutely zilch. Nada, nothing.

I can appreciate why this would be concerning for sure. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@Plusnet I want my £150 reward. Cough up and stop welching and breaking contract. It is bad faith and appalling behaviour. Sort this out as your team on the phone do not sort this out. They lie and gaslight.

@ElliePedrick This is great to hear, Ellie. Thanks for taking the time to share your experience with us. It's always a pleasure to pass on positive feedback 🙂

Greig from @Plusnet, you are a legend. The kindest, funniest customer advisor I’ve ever spoken to. Made a mundane task so entertaining!! Definitely deserving of a pay rise! If only you didn’t live in Scotland we could go for a drink! 😉 10/10 customer service

@otahouri Hi Omid, I'm sorry to hear things aren't going as expected, the team are the best people to help, and get this raised further. Please give us a call on 0330 1239 123.

@Plusnet Signed up Nov 2025, with installation on 15th Dec 2025. Three months later and I'm still not connected. 8 different Openreach teams have come out and tried the exact same things, only to tell me they can't complete the job. No progress in 3 months

Hi. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@Plusnet be nice if you were straightforward & didn’t fob females off when we are asking for your shitty internet service to be sorted! Paying for 900 mbps and getting 170!!! 😡

@notonlybut2025 Ah man, what a nightmare! In that case, please use our website for other ways to contact us: plus.net/contact-us/

@Plusnet My phone is broken - dropped in the bath. This is why I'm reaching out here.

@Plusnet - I am trying to contact you. I went to your website, it said to message you here. I messaged you here, your message service told me to go to your website. My phone is broken and my internet has been cut - I am unable to get hold of you. Please check your messages

Hi there, thanks for reaching out. We do want to help, however, we don't have account access over Social Media. This is why calling us will be your best option, and we'll be eager to look into this for your mam. You can find us on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

@Plusnet @Plusnet any reason you are replying back to others and ignoring my attempt to get help for my mam?

@Plusnet this must be my elderly mam getting fobbed off. A £75 incentive voucher is only given if you have an average speed of 66mb, even if you are on the same package and have no control over your speed?

I can appreciate why this would be concerning for sure. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@Plusnet Hello, we are having lots of problems with the broadband disconnecting all the time. This has been happening since we signed up but was only here and there before but been almost unusable for the past week.

@martthegooner Hi Martyn. If you need a hand with your account, you will need to contact the team on 0330 1239 123 for them to take a look.

@Plusnet I need your urgent help Please supply an email address which is not a no reply

Hi Mark. We always want to ensure the right support at all times. I appreciate you are abroad and it is difficult however I can see my colleague provided a complaint link. This is not specifically to raise it as a complaint but it allows you to speak with our team via online form ensuring the quickest response possible given the situation. They will be in touch and can look at the options to sort this for your brother ASAP. We do not have access to account details via Social Media.

@JasonXbiker @Plusnet @Plusnet seem not to be interested in helping a vulnerable adult.

@Plusnet hi, how do block adult content,gambling sites etc on the broadband supply?

@Timulo Good spot. Thanks so much for making us aware of this account.

@Plusnet Please look below as you have a scammer jumping on this thread promising this reward card as money and wanting financial details to do so... They have been reported

@Plusnet I signed up with you end of last year mainly due to your cashback rewards offer. I have chased today as I've not received anything about this only to be told that I am no longer eligible as I didn't reply to email I didn't receive and now 5 days over to claim...1/2

I'm sorry this number isn't working for you, Mark. In this case, to be able to speak with one of our team, I'd recommend going through this link, plus.net/contact-us/, selecting 'Make a complaint', 'I'd like to make a complaint', then select 'Online ticket' and one of our team members will respond as soon as possible.

@Plusnet No

@MorganMF9867 Does it allow you to call through on +44 330 1239 123 with you being abroad at the moment, Mark?

@Plusnet Can I send a DM re this?

@MorganMF9867 We don't have access to our DMs, I'm afraid, however, if you'd like to discuss this further, or have any questions about it, please give us a call on 0330 1239 123 and our team will be happy to help.