Plusnet

@Leeveritt Hello, Lauren. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@Plusnet Internet gone again, this is every week!! Wish I'd never switched to this company

Evening Ian. We understand how important it is to ensure you have a strong and stable connection at all times, and we can understand how disappointing this must be. We understand this wasn't the outcome you were hoping for. If this is something you'd like to discuss further, please give us a call on 0330 1239 123 so we can raise your complaint further and ensure you're given the support moving forward.

I work from home, and my broadband died this morning. And @Plusnet are not sending out an engineer til Tuesday! Not to mention not being able to do ANYTHING without wifi in this day and age. 😩

I appreciate you'll be keen to get this sorted, we don't have access to your account via social media, you will need to speak to the team. The online complaint form does seem to be working my end, so it will be worth clearing cookies/cache, and trying again. If not it would need to be a call.

⁠@Plusnet @PlusnetHelp Hello, I am being incorrectly overcharged £66 instead of my £30 contract price. I cannot call you because I don't speak English well. Your online complaint form is broken and your emails are rejected. Please open a DM with me so a human agent can help me

@shell_thing This is great to hear, Shell. Thanks for taking the time to share your experience with us. It's always a pleasure to pass on positive feedback 🙂

@Plusnet I just got off the phone to Terry from your Sheffield customer care. He talked me through my router problem step by step, and got me all fixed. A lovely chap; friendly, professional, knowledgable and the patience of a saint 😄 I just wanted to show my appreciation. 🤩

@littlehaven2014 If you're not sorted Ann, give us a call on 0330 1239 123, and the team will be able to look into this for you.

@Plusnet I have followed the instructions on the text message I received from you. Link to the Post office. It won't allow me to print a label off.

@Plusnet Hi I have received a request to return my broadband router. I am no longer a customer. I have followed the instructions to print a return label. Though I don't have a printer. I would love to return the router to be recycled. Please advise.

@cureisworse I know how frustrating this will be! We don't have access from here to check, but the team should be able to help. I know you called last night, but I would imagine the order has updated now, so they will be able to verify what is going on.

@Plusnet my full fibre was supposed to be installed yesterday afternoon but nobody showed up. I called at 6pm and waited 30 mins to get through to be told they didn't know what was going on. Can you help?

@aledrob Hey Aled, I am sorry to hear you've had a complaint, and that you've not been able to raise if further. We never want our customers to have a need to complain, but if you do we are here to help. You can log this online here >plus.net/member-centre/…

@Plusnet "We're here to help from 8am-8pm every day" Called at 18:50 this evening and privilage to speak to a rude customer service operator who when asked to for the call to be escalated am told nobody was available as the call centre closed at 7pm and that his shift was ending

@VIx666 Morning, offers and promotions are subject to change, but we will always work to get your Mum the best deal possible. It's worth giving the team a call on 0330 1239 123, and they'll be able to look into this for her.

@Plusnet Why is my mum who has been a long time customer of yours not getting as good a deal as a brand new customer?

Hi Victoria, thanks for reaching out. To start, we're sorry for your loss, and hope you and your family are managing as best you can. Now, we don't want to complicate our the bereavement process, and want to make this as straight forward as possible. Please visit our website for more information, or give us a call on 0330 1239 123: plus.net/help/my-accoun…

@Plusnet hello I just tried to use your bereavement service. It's truly awful, so I've given up and am just going to cancel the dd.

@B2KOP Hi Dale. If you text HELP for broadband or Text PHONE for home phone to 07800 008 121. We'll look into it from there.

@Plusnet hi how do I get in touch to report a fault with my internet. It's disconnected over a dozen times in the last 24hours. Our landline is also disconnected. Thanks

@davmitt Sorry to hear that you're having any issues with your connection, Dave. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet brilliant, coming up to the end of my contract and all of a sudden your internet has gone proper shit, surely you should be making it better so I renew

@beelzebomb1 Hey Sean, the best thing to do here is give us a call on 0330 1239 123. The team can check, and advise you fully on this.

@Plusnet I want to port my landline to Second Ring - but they are asking me to check if my phone is linked to my broadband setup so it doesn't get affected during the port. Can you sort this out for me please? Unfortunately you no longer have a form to on your website.

@MikeFoster54 Hi, Mike. We don't have any known issues with our website right now. If you click the link below, you should be directed to our home page. plus.net

@Plusnet why is your website down?

Hi Jason, thanks for reaching out. To start, our teams closed at 9pm last night, so if you were trying to call after that, you won't have been able to get through. Please give us a call this morning on 0330 1239 123 to cancel your service, or visit our website for more information: plus.net/help/my-accoun…

@Plusnet trying to cancel I'm going out of uk, I phoned up but got cut off thanks

@jasonFr54781642 Sorry to hear that you were cut off, Jason. I'd recommend giving us another call, we can help get your account cancelled from there.

@pchallinor Hey Philip, I love the ditty, but it's such a pity, to see you go! If you need any help let us know.

O let us by no means be slow At causing the bubbly to flow: My service provision Has had a revision And @plusnet have got the heave-ho!

@n2072646726265 Morning, all the details on how to return your router, and create a label can be found here > plus.net/help/broadband… Have a fantastic time away :)

@Plusnet I called and your customer support said they will send parcel label by email to return router this still not happened in. Going abroad and cant phone them

@thomaslukerobin Earlier today we experienced technical issues with some of our services. These have now been resolved and services are running as normal. We’re sorry for any inconvenience caused.

@Plusnet my wifis been down all day, told I need to book an engineer, text service hasn't replied and when I call says issues with your system to book engineers?

@MarkHowitt Apologies about the wait. Our team will answer as quickly as they can, Mark.

@Plusnet wait times 20 min atm

I actually should have called up @Plusnet aka BT sooner. Might have to cancel my direct debit... shocking way to treat a shareholder.