Zingtree

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A controlled AI environment is key to effective customer service automation. By curating specific data sets, we can ensure accurate, trustworthy AI responses and potentially cut call center traffic by 60-75%. But the ultimate test? Customer comfort with the automated service.

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AI isn’t a job-stealer, but a career elevator! In a hybrid role, agents harness AI, boosting their value and career opportunities. Embrace tech, don’t fear it. Learn more from Justin DeLorenzo, youngest VP of CX & Ops on the LFG with JJ podcast.

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Customer service is tough. Every moment & client counts. Leadership means staying ahead of changes, always aiming to improve. Even Amazon faces challenges, reminding us there’s always room to grow. Tune into the 5th episode of the LFG with JJ podcast with Todd Sale.

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Challenges can become opportunities! Todd Sales from FleetCor turned a demanding client into their largest, who later acquired his company! Hear his incredible journey on the latest episode of the LFG with JJ podcast.

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Elevate your CX strategies with tools used by Priority Health’s CX leader: - Alchemer for CES surveys - Stratifyd for call sentiment analysis - Tableau for performance tracking More in our interview with Nadira Kharmai on the LFG with JJ podcast.

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Excited for the next LFG with JJ podcast! Nadira Kharmai, CX leader at Priority Health, shares her journey from media to healthcare. Discover how her entrepreneurial & corporate experiences shaped her role in transforming lives with insurance solutions. Tune in!

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Tips to stay relevant in your job, straight from Monika, VP of User Success at KOHO: 1. Stay updated with trends and technologies 2. Join networks to learn from influential professionals 3. Connect with diverse experts and share insights 4. Bring more women executives on board

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🎙️ Join us in the latest episode of LFG with JJ as we explore the dynamic role of Monika Aufdermauer, VP of User Success at KOHO. Tune in now for valuable insights from Monika’s journey at KOHO!

Enhance your contact center with AI using this 7-step guide: 1️⃣ Articulate business intent 2️⃣ Humanize your approach 3️⃣ Keep it secure 4️⃣ Keep it simple 5️⃣ Keep your humans in the loop 6️⃣ Connect your chatbot 7️⃣ Learn and iterate Learn more in our blog: buff.ly/3q8sX2w

💼 Unveil the role of a VP of UK Operations at FleetCor. Mike oversees customer queries, expands product offerings in electric vehicles, and fosters a remarkable team and culture. FleetCor's Operations is far from monotonous. #CXindustry #B2BPayments #LFGwithJJ #Podcast

🌟 As we dive deeper into the realm of AI, we explore the unique domains where human brilliance shines. Join the conversation where we discuss areas that only humans can master: buff.ly/3IpMdz0 #HumanizingAI #AI #CustomerExperience #HumanExpertise

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🔮 Wondering about the future of CX? Mike Jennings from Fleetcor spills the beans on how companies rock chatbots and ace the CX! Trust us, it’s hilarious! Tune in to the latest episode of LFG with JJ! #CXindustry #chatbots #AI #LFGwithJJ #podcast