Friends and Family Test feedback for our Ward 3 colleagues. Celebrating Experiences of Care #ExpofCare #PatientFeedback @HopeNetworkNHS
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BHTPatientExperience
31 posts
Fabulous Friends and Family Test feedback for our Maternity Services at SMH and in the community.
#ExpOfCare #patientfeedback @HopeNetworkNHS
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We will be sharing positive feedback via several channels throughout the week from the lifecycle of patients - Birth to Bereavement and encourage you to join in. #ExpOfCare #patientfeedback @HopeNetworkNHS
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@WhoseShoes @thepaedsnurse @WeNurses That's a great way to frame it @WhoseShoes, our patients have recently been asking how they can take more ownership on improving patient experience. 'I said, I did' would really help in #coproduction #WeNurses
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@thepaedsnurse @WeNurses Ooh, I like the idea of explaining the journey.
We also have 'I said, I did' and 'We said, we did' as it helps people to be part of #coproduction right the way through, not just have their say and step back.
Oh, and #JFDI. 😉
#WeNurses #QITwitter #ExpOfCare
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@WeNurses I think shifting from the comfort of numbers to focus on the narrative more. There seems to be a misconception that more feedback means better feedback. As long as there is enough to look at themes I'd rather hear from 5 detailed patients stories than 50 surveys.
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Anybody think they have this right, and if not, what might help?
#wenurses
Karen Taylor@karenjataylor
@WeNurses #wenurses getting the balance between collecting, analysing and acting on feedback
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@WeNurses Finding innovative ways to capture feedback. Realising that not one way fits all! taking every opportunity to listen and learn from our patients/carers and service users
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Next... #WeNurses
QUESTION 5
"What are the challenges & solutions you've found to obtaining patient experience feedback?
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@kat_glaister @WeNurses very true @kat_glaister, we spend a lot of time and energy on the negatives when in fact even complaints are a positive in my mind as its an opportunity to learn and improve!
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@WeNurses In my opinion there is too much emphasis is placed on learning from when things go wrong and not enough from when things go well. How many of you report on or read about positive feedback in your patient experience reports? #wenurses #learningfromexcellence
Salisbury, England 🇬🇧 English
@WeNurses Patient experience is everyone's business. I think there is a real misconception that it is down to particular individuals or one team when in fact it is the responsibility of all both staff and patients
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BHTPatientExperience me-retweet
Fellow @HopeNetworkNHS tweeters please share and don't forgot the @wenurses tweetchat
@WhippsPEX
@Vanessa_Flower
@IWPtExperience
@heatheramybrown
@BHTPatientExp
@richarddchester
@judeb77
@Chrissie_CJJ
@CRH_Patient_Exp
@GreenNichola
@alisonstemp
@pat_exp_plus
Lesley Goodburn@lgoodbu
Join us on 4th October for the special @HopeNetworkNHS tweetchat with @WeNurses discussing whose role is patient experience ? please do join us wecommunities.org/tweet-chats/ch…
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Care and compassion are key to a Patients Experience. Our District nursing team receiving high praise from family members. #PatientExperience #PatientFeedback
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Team-based care acknowledges that there are multiple key professionals treating a patient and that each of them must work with one another in order to drive optimal care outcomes.
Our outpatient department in NSIC work incredibly well as a team!
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Our colleagues try and go above and beyond to provide the best possible patient care. Staff on ward 12a at Wycombe received high praise for their care and compassion as a team from a recent patient visit. #PatientExperience #PatientCare
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We are constantly striving to provide person-centred, compassionate care to our patients. Our theatre teams at Wycombe typify this. #Patientexperience #Patientfeedback #Patientvoice
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