I had placed an order using a ₹100 voucher along with additional payment. Later, I contacted your help section only to reschedule the delivery. However, instead of rescheduling, my order was cancelled from your end without my consent.
@bigbasket_com
@dominos_india@dominos This is disappointing because the delivery guarantee was not honored and the promised compensation has also not been provided.
I request you to look into this issue immediately, provide an update on my order, and ensure that the promised compensation is credited as per the policy
@dominos_india@dominos As per Domino's policy, in case of a delay they offer a token of apology as a wallet refund worth ₹200 or the order value, whichever is lower, which can be used on the next order. However, despite the delay, I have not received any such refund or compensation.
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I strongly request you to investigate this matter based on the call recording and take strict action against the concerned delivery partner if the complaint is found to be valid, so that no other customer has to face a similar situation in the future.
I am a regular customer of BigBasket, but today I had a very unpleasant and disappointing experience with one of your delivery partners. @bigbasket_com