Fongo Support

@Sidular @Fongo_Mobile Hi there, can you send us a DM with your account info and ticket number, so that we can look into your issue?

@Fongo_Mobile won’t take my money so I guess I’m cancelling my home phone service with them. Never struggled to pay a $5 bill before.

@Movieoverbud Hi there, thank you for letting us know. We are working on improving our virtual assistant, and we apologize for the inconvenience this is causing. If you can send us a DM with your contact info (number and email), I can pass it on directly to our Home Phone sales team.

@Fongo_Support I'm interested in getting home phone, but whenever I call the number off your website the virtual assistant says it's checking for business hours but never connects me with anyone, nor do I get a call back when I submit my info lol. What a weird way to do business

@IMSOFUCKINSWELL Hi there, could you please DM us with your account details?

@PankajPate27035 Hi there, please DM us with your account details and support ticket numbers for assistance.

@Fongo_Support hi my port out request is rejected by fongo saying there is outstanding pending order. I am fongo user for more than 10 years and don’t know what is pending order preventing my port out request. My email mital.pankaj@gmail.com

@Anastasia5681 Hi there, please DM us with your account information so that we can escalate your support request.

@Fongo_Support Hi, I subscribed to the home phone yesterday but changed my mind. Can we please cancel the order as my adaptor has not yet shipped?

@cazes_sylvain Bonjour, veuillez nous envoyer un message privé avec les informations de votre compte afin que nous puissions examiner votre problème. | Hello, please send us a private message with your account information, so that we can look into the matter for you.

@Fongo_Support ma ligne téléphonique ne fonctionne suite à un paiement sur ma carte de crédit à cause que cette carte a été déclarer perdu et a été remplacer par une nouvelle carte de crédit dont j'ai enregistré le numéro et le paiement est passé le 30 novembre retablire la ligne

@PvT Hi there, a new version of the Fongo app has just been released (2025.11.1), which fixes that issue.

@PvT Hi there, we appreciate you reaching out to us! We’re working on correcting this issue as we speak. A new version should be out soon.

@Fongo_Support On iPhone iOS 26.0.1, your latest update is not taking. Will go through update indication, then just returns to “update” option. Hard restarted iPhone, problem persists. See video where I try a few times.

@murray74181397 Hi there, please send us a DM with your account info, so that we can take a look at your issue.

@Fongo_Support Trying to call Europe, always a fast busy signal…. Very frustrating

@akgasi Hi there, please DM us for help with getting access to your account.

@Fongo_Support my phone got reformatted and lost the fongo (free) app. Presently in India and can't access the app from here..don't want to lose my number. Help in getting all back please

@Shimbalooo2 Hi, text-to-email forwarding isn't an option for Fongo Mobile and Fongo World Edition right now, but I'll bring it up to the team for future consideration. You can export text conversations to email though: support.fongo.com/hc/en-us/artic…

Packing some Grandstream GRP2602W phones for a Fongo Works order! 📦 Turn up the volume for some ASMR. 🎧 Want to see more devices? Click here: bit.ly/3my65oo #voip #businessphone

@Amitasmile Hi there, Please DM us with your account information!

@Fongo_Support Hi there! I need urgent guidance. I ported Fongo number not realizing that it would cancel my current cell services in Canada immediately. Please connect with me yo delay porting 🙏

@conway1_mike Hi there, please DM us with your account information, so that we can investigate your issue!

@MetaTmj95 Hi there, please DM us with your account information, to escalate your request.

@Fongo_Support Hi Fongo support, I’m in canada, I really need you to do something, cause when I try to log in, they tell me it is impossible to sign me in. Contact me asap please. I already sent you an email yesterday afternoon

@najamali Hi there, we've replied to your DM.

@Fongo_Support We got Fongo works around two months ago. Paid to port the business number to fongo. Gave them all the details. But unfortunately Fongo don’t reply to emails. The company who is selling phones services dont have any customers service phone number to reach out.

@najamali Hi there, we've replied to your DM.

@Fongo_Support our number is still not port in after several requests. Fongo staff dont even bother to reply. All replys are auto generated. We are stuck and loosing business because our number is not ported.

@najamali Hi there, we've replied to your DM.

@Fongo_Support Fongo works billing us every month but didn’t resolve our issue yet. We want our number to be port to Fongo otherwise we dont want to use this company.

@Reyhaneh446 Hi there, please DM @Fongo_Support for assistance.

@Fongo_Support I changed my email address from Gmail address to my Mcgill university email, and my Fongo account does not work anymore. I have not access to my Fongo app now. I cannot call. i use this number for anything in Canada

@MZ_Laurel111 Hi there, please DM us (with your account details) for troubleshooting.

@Fongo_Support Please I need an inquiry on my fongo internet number It was suspended and it’s to some of my personal files Thanks

@the__Indian_lad Hi there, please DM us with your ticket information!

@Fongo_Support hey support team, I have raised a ticket multiple times and never got resolved. Can you please assist me with my concern please !!