Forever 21 Help

@Savana517 Hi there! We’re sorry to know about this! You’ve reached the right place! Please send us a direct message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

@Forever21 @Forever21 I have not had any updates to my order: still says "new" under processing.

In cooperation with the CPSC, we have moved swiftly to voluntarily recall certain children’s pajamas as they do not meet federal flammability laws. No incidents have been reported. Contact for refund: 888-219-4074, recall@forever21.com. See forever21.com/recall for styles.

@crixlee Hi there! We’re sorry to know about this! You’ve reached the right place! Please send us a direct message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

@Forever21 ordered stuff a week ago, where is it?

@lee6it Hello Eve! Thank you very much for getting in touch. Could you please send us your full name associated with the order, email address, order number, and shipping address? Additionally, may I inquire if you are the account or payment holder? Koyel at Forever21

@Forever21 open DMs girl I need my shipping info

@abbymcookd Hi, Abby! We’re sorry to know about this! You’ve reached the right place! Please send us a private message with the following: order number, name on the order, email address, full shipping address, and confirmation that I am speaking with the Forever 21 account holder. Thank you.

@Forever21 it’s been a week and I haven’t gotten an update on my order, and I can’t dm. Please helpn

@feelineedy Hey Carlos! So sorry for the wait — we totally understand how frustrating that can be. We'd love to look into this for you! Could you please DM us your order details so we can check on it and get you an update as soon as possible? 💛

@Forever21 been a week and my order hasn’t had any updatessss likeeee?

@TheRealRayray9 Hey Rayray! We're so sorry for the delay and totally understand how frustrating that can be 🥺 We'd love to look into your order and make it right — could you please send us a DM again with your order details? We're here to help 💛

@nonstopstupid_ Hi Lee! We apologize for any inconvenience caused by the issue with sending your direct message. We kindly request that you try sending your response now, and we hope it works as expected. Thank you for your patience.

@Forever21Help I am the account holder and it’s not allowing me to DM you guys :(

@Forever21Help So I called customer service and they told me that an order I placed won’t arrive in time even though I paid for express shipping. And I need it for an event by a specific time.

@peachoneyuno Hi Dal! We’re sorry to hear that the item you purchased was damaged. We’re here to assist you. To help us resolve this issue, please send us a direct message with a picture of your purchase receipt, your full name, and your email address. We look forward to assisting you further.

@appleuwumer Hey April! Thank you for contacting us! We'd like to know if you've placed an order for the above items. If so please DM us the order number & email address and we'll be glad to check.

@Forever21 I'm begging you to let the Kuromi Juicy Couture pants and hoodie be shipped out 😭

@nealon35 Hi keke. We apologize for the inconvenience you're facing with the return process. Please send us a direct message with details about the error you encountered, along with a picture of your purchase receipt. We’re here to help and will do our best to resolve the issue for you.

@Forever21 what is the point of having in store receipts on the app if you can’t use them for a return??????

@gabyscorp Hi Melvin, we’re sorry to hear about your experience. This isn’t the level of service we aim to provide. Please DM us your order details so we can review the situation and work on a resolution. We’re here to help!

@bykitstone Hi Kit! Oh no! We're sorry for any inconvenience you've faced with the delivery of your order. We'll love to see how we can assist. Please DM your order number, email and shipping address and we'll follow up! Take Care!

Thank you @Forever21 for lying about actually having expedited shipping and having the worst customer service. Now my dress won't be here in time for the funeral.

@Eve_Villasenor Hey Evelyn! Oh no! We're sorry the code is not working on your purchase. Please DM us the code you received with a picture of the items in your cart and we'll follow up.

@Forever21Help whats the point of texting coded that dont work?

@TheTikiMan95 Hi Andromeda! We’re sorry to hear this and want to ensure a positive experience for you. When you have a moment, please direct message us with the store address, purchase receipt, your name, email address, phone number, and the date you visited the store. Thank you.

@Forever21 My one-star review for the Los Cerritos, CA Forever 21.

@gilm10322 Hi Carrie! We’re so sorry you didn’t receive the items you ordered. You’ve reached the right place! When you get a chance, please private message us with the order number, name on the order, email address, and full shipping address. We’re looking forward to hearing back from you!

@Forever21 Winnie Park my order was fulfilled with items I never ordered. Your company refuses to issue a refund or respond to customer service email with pics of wrong items shipped. Please do something to help

@Mehul5775 Hi Mehul! We’re sorry for the delay in responding and any frustration caused. Please DM us with details (retail outlet & contact info) so we can escalate this and address it promptly. We value your feedback and are committed to making things right.

@Forever21 I was asked by one of your representatives to email the feedback of one of your retail outlets... It's been 5 days now and I haven't heard back from the concerned person... Are you even serious about bringing a change? If not, why waste our time?

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re still facing the issue. We’ve responded to you via direct message. Kindly check your direct messages for our response.

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re unable to send us a direct message. Please follow us back and then try sending the direct message again. We hope this resolves the issue.

@JeffTJewett Hi Jeff! We’re sorry to hear that you’re having trouble selecting the ship-to-store option for the Chicago Water Tower location. Please send us a direct message with a screenshot of the error, your shipping address, and the item code for your order? We’d be happy to assist you.