GTL_CSHelp

Get The Label Operating Times: Live Chat: Monday-Friday: 9am-3pm Email: customerservices@getthelabel.com Monday-Saturday: 8am-5pm Sunday: Closed Bank Holidays: Closed Phone: 0333 004 3111 (charged at local rate, mobiles may vary) Monday-Friday: 11am-1pm Weekends & BHs: Closed

@bman1878 Thank you for your message. I can confirm that we have sent you a direct message. Thank you.

@GTL_CSHelp Not able to do this. I’ve replied to your email with pictures of the wrong item you sent me and still nothing. Absolutely useless

@GTL_CSHelp I sent you an email over a order which you sent which was not what I actually ordered and I have to pay to send it back?? Any danger in replying??

@ezjgib Hello, we are sorry to hear that you are missing an item. Please send us a direct message with your order number so we can help advise on this for you. Kind regards, GetTheLabel.

@GTL_CSHelp I have an item missing from my order. No response from email sent

@sambbeadle Hello, we are sorry to hear that you have an issue with your order. Please send us a direct message with your order number so we can help advise on this for you. Kind regards, GetTheLabel.

@GTL_CSHelp can someone help please? Got an issue with an order?

@bman1878 Hello, we just tried to message you directly regarding this order. However, we are unable to do so. Please can you send us a direct message so we can help advise on this for you? We are sorry for any inconvenience caused by this. GetTheLabel.

@bman1878 Hello, we are sorry to hear this issue with your order, a member of our customer service team will be in touch very soon. We hope to get this resolved for you as soon as possible. kind regards, GetTheLabel.

@GoodallJoanna @getthelabel Hello, we are sorry to hear that you are experiencing issues. I can confirm that we have sent you a direct message. GetTheLabel.

@GTL_CSHelp @getthelabel I have ordered items off you loads of times and never had any issues. I am missing 2 pairs of trainers and can’t get any response from anyone….

@luckster42 Hello, we are sorry to hear this issue. I can confirm that we have sent you a message regarding this item. We are sorry for any inconvenience caused by this. GetTheLabel.

@GTL_CSHelp I can't send you a DM unless you follow me?

@GTL_CSHelp Hi, what's the difference between these Adidas trainers: Product Code: FR2937266 and Product Code: HP3130 Both look identical but one is £25 cheaper?

@CraigDB85 Hello, we are sorry to hear that you are having issue with receiving your order. Please can you send us a direct message with your order numbers so we can help look into your orders? GetTheLabel.

@GTL_CSHelp what is going on with Evri delivery? Two orders in a row not arriving!?

@Katie_Lewis_ Hello, we are sorry to hear this issue with trying to add an item to your basket. If possible please can you send us a direct message with this screenshot so we can help provide some assistance? GetTheLabel.

@GTL_CSHelp hi, this is still showing on your website, I'm trying to click it and the page keeps crashing? Has it sold out? If so, will it be back? Thank you

@Katie_Lewis_ Hello, I am sorry to hear this. Unfortunately, this item is out of stock. We do not have any planned stock replenishments of this item so I cannot guarantee this will come back in stock. Thanks, GTL

@DamoGrant Hello, we are sorry to hear this. If you would like to raise a complaint, please DM us your order details and the issue with your order. So that we can further assist you. Regards, GetTheLabel

@GTL_CSHelp how do I raise a complaint? Thanks

@SteevoSteevo19 @getthelabel Hello, I am sorry to hear this. Please send us a message with your order number so we can look into this? Thanks, GTL

@Wonit5add1times Hello, we are sorry to hear this issue with placing an order. Please send us a direct message and if possible provide an image of the error message so we can help advise on this for you. GetTheLabel

@GTL_CSHelp seems to be a problem with the payment section of the website. Tried on a few devices, no joy

@hirsty08 Good Morning Thank you for your message. Please can you provide us your order number and query so we can help advice on this for you? Kind Regards Anna

@GTL_CSHelp hi , could you check an order for me?

@ScottyG__ Hello, I am sorry to hear this. Please Dm us your order number so we can assist further. Thanks, GTL

@GTL_CSHelp Hi I made a two item order, only one has been delivered, can you advise please?

@saghir_arshad Hello, I am sorry to he ar this. I can see we have been in touch via email with you today. Thanks, Get The Label

@GTL_CSHelp my order number 201338506, my sliders did not get delivered. Is anyone answering live chat?

@F1_AN ☺️

@GTL_CSHelp forgot to tag you

@Chrisb1993 Good Morning , Thank you for your message. Can you please send your order number or delivery address includes with post code, so we can locate your order. Should you need further assistance please contact us. Kind Regards, GTL

@Chrisb1993 Hello, I am sorry for the issue with your order. Please send us a message with your order details so we can assist further? Thanks, GTL